I had a great experience at HMV I was looking for the friday the 13th box collection and couldn't find it but I can't remember her name it was a woman with red hair she was very helpful and got it for... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit G20A, 68 Parkway Shopping Centre, RG14 1AY Newbury, GB
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Lisez les avis des autres
I visit HMV in Newbury fairly frequently and more often than not pick something up physical media-wise in-store or place an order for collection. The staff are always friendly and helpful, and on this... Voir plus
L'entreprise a répondu
I had visited my local HMV Newbury a couple of weeks prior to the release of Avatar Fire and Ash steelbook. I spoke to a gentleman called Paul who advised me that the Steelbook was coming out later th... Voir plus
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Acknowledged when entering the store and asked ''what can i help you with?' Two good points when dealing with the public. A good selection of classic 1930's to 2000+ films in either the collection... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de musique
- Magasin de disques compacts
- Magasin de DVD
- Magasin de disques
- Magasin de matériel Hi-Fi
- Magasin de t-shirts
À propos de hmv (UK) - Newbury
Écrit par l'entreprise
At hmv, we’re totally obsessed with entertainment and pretty thrilled that we get to discover amazing new music, films and pop culture every single day. And of course we want to be able to share our top finds with other entertainment fans like you!
Discover new bands and artists, read about the latest films, find out about all the great live signings and gigs going on in your local area and own the music, film and pop culture you love.
Make yourself comfortable in the real home of entertainment.
Contact Us For Customer Supporthmv (uk)
Écrit par l'entreprise
- home of entertainment since 1921
Coordonnées de contact
Unit G20A, 68 Parkway Shopping Centre, RG14 1AY, Newbury, Royaume-Uni
4,9
Excellent
133 avis
Demande des avis aux clients
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Easy ordering and item arrived for…
Easy ordering and item arrived for collection very quickly. Pleased with service.
16 février 2025
Réponse de hmv (UK) - Newbury
Hi Simon
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Friendly helpful enthusiastic staff
Friendly helpful enthusiastic staff. Hmv is one of the few shops left where us older generation types can browse and purchase in a cool shop environment. The helpful staff made the visit to the Newbury branch a pleasure. Salute👍
6 janvier 2025
Réponse de hmv (UK) - Newbury
Hi Mr Jones
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
I ordered a cd online and collected for…
I ordered a cd online and collected for free from Newbury store. Very good service.
5 janvier 2025
Réponse de hmv (UK) - Newbury
Hi John
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Speedy delivery to store and very…
Speedy delivery to store and very helpful kind staff
16 décembre 2024
Réponse de hmv (UK) - Newbury
Hello Lisa
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Excellent customer service.
Excellent customer service.
Looking for item not in stock. Staff arranged for click and collected.
9 décembre 2024
Réponse de hmv (UK) - Newbury
Hi Alexis
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Friendly efficient service
27 novembre 2024
Réponse de hmv (UK) - Newbury
Hi Mrs
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
2 factors
2 factors. Excellent discount on requested xmas presents and ease & security of store collection facility.
19 novembre 2024
Réponse de hmv (UK) - Newbury
Hi Keith,
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
The staff at the Newbury branch of HMV…
The staff at the Newbury branch of HMV are really easy to talk to and spent a lot of time ordering this last item really do enjoy visiting this store
14 septembre 2024
Réponse de hmv (UK) - Newbury
Thanks for the 5 stars and kind words about hmv Newbury Mark!
Helpful and informative staff
Helpful and informative staff; quick delivery of the item I ordered.
4 septembre 2024
Réponse de hmv (UK) - Newbury
Hi Nigel
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Found exactly what I was after
Found exactly what I was after, plus I purchased an instore bargain offer.
Staff were very friendly and helpful.
29 juillet 2024
Réponse de hmv (UK) - Newbury
Hi GRANT
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Quality Service
Served by friendly and knowledgeable staff. My order came within a couple of days and the whole experience was extremely good. Great communication and customer service.
29 juillet 2024
Réponse de hmv (UK) - Newbury
Hi Anita
Thanks for getting in touch with such a positive 5 star review; we really appreciate your comments and hope to see you again in the near future.
Cheers!
Réponse de hmv (UK) - Newbury
Hi Jason
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Réponse de hmv (UK) - Newbury
Hello Stephen
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleague you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Easy to order and reliable service.
Order easy to place. I was kept well informed of the status up to and including ready for collection. Nice staff at my local HMV store.
20 juillet 2024
Réponse de hmv (UK) - Newbury
Hello Garry
Thanks so much for taking the time to leave us a review. We’re so pleased to learn of your experience in our store and the colleagues you mentioned will be delighted to read this too.
Thanks for shopping with hmv, see you again soon :-)
Knowledgable friendly staff
Knowledgable friendly staff. CD delivered to store in 48 hours as promised.
12 juillet 2024
Réponse de hmv (UK) - Newbury
Hi Peter
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Réponse de hmv (UK) - Newbury
Hi Graeme
Thanks so much for leaving us a 5 star review - we’re over the moon!
Thank you for shopping with hmv and we hope to see you again soon :-)
Great service from knowledgeable staff
12 avril 2024
Réponse de hmv (UK) - Newbury
Hi Nigel
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
Easy to collect a non-store stocked…
Easy to collect a non-store stocked item from my local HMV Branch by ordering the item on HMV.com and using the Click and Collect option.
My local branch doesn't have the range of CD's I like so I have to get items from the webstore as there is more choice. The store has better selection on vinyl than on CD, and I prefer CD's for their convenience and sound quality.
2 avril 2024
Réponse de hmv (UK) - Newbury
Hello Jeremy
Thanks for leaving us a great review, we’re delighted to read your kind comments and can’t wait to see you again soon!
Réponse de hmv (UK) - Newbury
Hi Bob
Thank you for leaving a 5 star review! We pride ourselves on offering our customers the best experience and we’re so pleased to hear this has paid off.
See you soon :-)
We were given the wrong item which we…
We were given the wrong item which we had ordered. Another item we bought in store had a security tag which wasn't visible until the item was completely opened.
The broken case was replaced
The wrong item had the same surname as ours.
14 mars 2024
Réponse de hmv (UK) - Newbury
Hello Penny
Thanks for taking the time to bring your recent experience to our attention. We pride ourselves on the service we offer our customers and are sorry to hear you’ve had a disappointing experience on this occasion.
So that we can investigate this fully, please contact our customer service team at support.hmv.com with as many details of your experience as possible and they’ll take a look asap.
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