Holidayrisk Avis 

I made a claim and I’ve been rejected due to I booked and paid while I wasn’t in the UK I wasn’t asked my location when I booked although I traveled back to the UK and started my trip 3 months later from the UK it’s just their way of delaying any payment or just not paying at all also if I was never covered why have they NOT offered me a refund????? UNDER NO CIRCUMSTANCES SHOULD YOU USE THIS COMPANY

I found the agent that I spoke to very helpful and was able to upgrade the policy very quickly and efficiently.

I needed to update my medical history for the travel insurance. I called the customer support several times, leaving messages. I emailed the company too. They never answered my calls or came back to me. In the end, I had to take up a new insurance with another company to be covered for my trip.
Update. As soon as I uploaded this review, I finally got contacted by Holiday Risk. Unfortunately this was a week too late for my needs.

My wife went on a PO cruise where due to bad weather they could not make one port. PO gave everybody a passengers confirmation letter to make a claim. My wife has repeatably claimed only to keep being asked to send confirmation which she has done each time, she has twice been given dates when her claim would be settled each time she has had an apology but had to resend the info again. 4 other ladies in the cruise were paid within 14 days , the cruise was in August it's now 21st sept! This company obviously delays claims as long as possible and I advise any body to avoid using them!

I am still waiting for the bills to be paid nearly 12 months after my wife's accident and now we are being threatened with legal action. It has been a nightmare.

Excellent website, easy to use for a 77 year old

Bobby was extremely helpful, patient and friendly. He made the process easy to understand and I can now relax and enjoy my time away

Good morning
We already have the annual coverage but it did not cover our cruise trip. Spoke to a wonder young man name Bobby Patel, who helped us 100% to get the cove done with five mins. Very helpful and pleasant and understanding with patience . We are so happy now we can go on holidays with nothing to worry about . Thank you so much Bobby Patel

Avoid... Avoid ...Avoid 21st august 2024 .....
we have had to cancel our holiday at short notice as emergency road works taking place outside our hotel in Benidorm ..in early sept 24 ....i have sent 2 e.mails plus phone call to unhelpful man tat Holiday risk 1 when we bought the policy to ask if they could send a copy of policy as we did not have a printer and 1 to explain why we had to cancel late .......even with a cover letter sent straight from our travel agent direct ..... explaining the reason for cancellation

but we have had no reply what so ever we have resigned our self to the fact we have lost our money
but will never use them again as we were just a number

mick BD4

Easy to use website and gave me all the cover I needed at a price that was competitive and slightly better than other companies I compared.

You have made it so easy to change my policy.
Well done.holiday insurance usually get a bad name but I can thoroughly recommend
Holiday risk insurance
Margaret Hudson

the advisor was brilliant and knew there job really well ,sorted everything out for us with no problems

Very helpful and respectful polite and courteous was quick to reply to my phone call and sorted my query within 5 minutes would highly recommend them

The adviser was excellent, very thorough, easy to understand and extremely helpful.
I had no problem proceeding with purchasing the insurance thanks to this gentleman

Excellent customer service, I did have an issue with unreturned phone calls initially, but when I did get a call from Sam, who was first class, he apologised and explained that they were experiencing difficulties with a new telephone system.
These things happen, and all is good now.

Had spent hours researching the best travel insurance for myself , read the reviews on holiday risk which were all positive, rang to speak to somebody to clarify a medical issue , luckily for me Bobby answered and gave me the advice I needed, he was a perfect gentleman didn’t rush me and I was abe to to happily select my policy,

needed to change details on policy, and young man was really nice and helpful. I also found the price of the very reasonable ,having medical issues

Having used Holidayrisk before we had no hesitation in using them again. Unfortunately, after purchasing a policy just this week we then had to cancel it due to health issues. The policy was cancelled under the 14 day cooling off period and today I have been refunded for the full premium. Holidayrisk have very competitive rates and their personnel are second to none, especially Bobby who dealt with us. I would highly recommend!

Purchased policy through money supermarket quoted 46 pound 92 pound been taken out of bank account hoping it’s a mistake as company has good reviews