Hollywood Mirrors Avis 

Very disappointed with this companies response to the issue of replacement light bulbs for my Hollywood Mirror. Replacement bulbs are only available direct from them (out of stock now for 3 months) and not from any other retailer. Firstly, they tried to tell me that they design the bulbs but on further investigation I discovered these bulbs are commenly used in North America and not available in the UK. Every email I have sent has be poorly answered plus they have taken over a week to reply. They have danced around my questions and when I have asked for my complaint to be forwarded to a Manager I did not received a reply. It has truly spelt out to me that once you have a problem they do not want to know. UK regulations state "Under UK regulations, it is generally illegal to sell new light fittings (containing products) where the light sources cannot be replaced, or if the bulbs themselves are banned, unless they fall under specific exemptions. Retailers must ensure bulbs in fixtures can be replaced with commonly available ones". They have advised there is no regulation with regard to replacement bulbs! I am now stuck with an expensive mirror fit for the tip as only two bulbs working. Disgraceful money grabbing company.

Update: Wow the quickest reply ever once on Trustpilot. It is more than frustrating that bulbs are not available from any other source but yours and it certainly reflects the fact that their is regulation that states you must be able to obtain replacement bulbs from a common source. You knowingly sold this mirror with no indication that bulbs would only be available from yourselves (against the law). You have had no empathy for the situation and the best you can say is the bulbs are temporility out of stock (last FIVE months). In the first reply I received eventually your staff advised you designed the bulbs which is laughable. You knowingly sold Hollywood mirrors which you knew replacement bulbs could not be obtained other than from yourselves for £45 at the least or if you live in North America.

2nd Update
With reference to your reply. It is irrelavent when my purchase was made. Replacement bulbs are not "commonly available from any retailers". These bulbs are only available from you (or North America) which have been out of stock for months. I would like to be able to purchase bulbs from any retailer when needed not solely from yourselves with a minimum order of 10 for £45. Hollywood mirrors should not be sold when you cannot replace the bulbs from a common source.

Update: Bulbs via your company have been out of stock for FIVE MONTHS. It is not acceptable to own a mirror operating with 4 bulbs for five months without being able to purchase replacement bulbs.

The mirror was great it was just I ordered the wrong colour! Easy to return. Although quite expensive! Prompt service and refund

1 mirror came quickly, the other came after we had an email exchange (which was very good). Thank you, girls are very happy.

Great Product and arrived really quickly

Bought a mirror for my daughter and it was faulty, after sending a few emails and a video they sent out a replacement. Works amazing. Great customers service from Justine.

Prompt delivery. The compact mirror is just what I wanted. Perfect for carrying in my handbag and the light is a very useful asset.

Lovely mirror and delivered very quickly.
It was easy to assemble.

I am satisfied

Very comfortable with an excellent location close

Exelente presentacio y ambiente , mucho color y glamur

Quick delivery, looks great, daughter is a very happy girl….

I made a large order of 3 mirrors. Customer services were great and communication was quick and personable.

Absolutely love this mirror! The finish is flawless, and the lighting is perfect. It really gives that glamorous Hollywood feel. The quality and functionality are impeccable. Customer service was outstanding too and very helpful. Couldn’t be happier with my purchase.

Granddaughter was delighted with her present

Third time buying a mirror from this fabulous company.
Great website and easy to use. Excellent products. Fast and careful delivery. Highly recommended.

Houston mirror review. Don’t often do reviews. Arrived on time , well packaged as described you can replace bulbs !
Good solid base, well finished, strong light. Was surprised how good Bluetooth function was.
Very happy with purchase.

I first ordered the Jessica mirror but when it arrived as nice as it was I found it too small for my dressing table so I returned it. I emailed the company first to tell them they emailed back straight away saying they’ve started a return on the item. Communication was excellent at all times. I received the refund the nx day after they received the return. I ordered the Hepburn mirror and its perfect great quality looks stunning. Fast delivery