Home Bargains Avis 17 657

My local home bargains is always full of trolleys with stock, never has the basic items (bread, milk)
Staff are nice enough considering how shambolic it's run

I would put no stars but this is not an option. Placed an order online and after numerous messages to HB about part of the order missing I have received no replies. I am disgusted with the customer service as they do not even have a contact phone number so you are unable to speak to anyone. It is about £35 worth of products so a considerable loss to bear.DO NOT PURCHASE ONLINE is my warning

Was abused and mocked by a cashier in the Monmouth store, due to my heritage. Not a clue how this man was allowed in a customer service role.

Me and my 2 friends were eating ice cream in home bargains we were there because my friend wanted to get a drink and then the manger who finished his shift said to us you shouldn't be eating in here, meanwhile all of the workers there don't say anything about not eating and they eat stuff themselves during their shift. Plus there was no sign or anything saying you couldn't eat so I dont understand.

I've noticed prices are jumping up 30p-60p per item each week. This is pure greed. I stopped shopping at B&M bargains because they did this, I will be stopping shopping at home bargains now because of this too. There is no need for such huge mark up in prices. Instead of making customers pay for the increase in minimum wage for your staff, how about share holders take a reduction in their profits to pay for it instead. Greed, greed, greed.

am extremely disappointed with my experience with Home Bargains regarding a missing order.

I did not receive my package, yet the company failed to carry out any proper investigation. When I contacted customer service, I was assisted by a representative named Sakshi, who was dismissive and unhelpful throughout the process. My concerns were not taken seriously, and I was simply told the parcel had been delivered without any proof or effort to verify the claim.

I escalated the issue myself by contacting Evri, the courier, who confirmed that the GPS coordinates linked to the delivery do not match my address. This clearly shows the parcel was not delivered to me. Despite presenting this evidence, Home Bargains has not taken responsibility or provided a resolution.

This level of customer service is unacceptable. As a customer, I expect accountability, proper investigation, and support when something goes wrong. Instead, I was left to resolve the issue on my own.

I would not recommend ordering from Home Bargains based on this experience.

I shopped at Home Bargains Botley Rd Oxford yesterday, and v v shortly afterwards somehow lost my purse. Over the next 24 hrs, relevant staff at HBs Botley Rd Oxford really put themselves out, and amazingly today, handed me my lost purse. At this particular store the customer service is very good indeed. I appreciate so much what everyone did to help me, and recommend the store just based on that alone.

As a team leader at the Stirling store for the past 5 months. I was extremely disappointed in my management team and area manager. I had to go for medical treatment.. was made to feel like an inconvenience for taking time of... no support or any kind of contact.. I handed my notice and will not return... toxic environment. Bullying..etc .. no support from management team. And area manager. Shame on them. Im extremely 😠 in all my years have I ever came across an area manager who is so unapproachable . Shame on you as a company

I used the parking at Home Bargains in Stanley. I took a disabled passenger, with a blue badge.
They use Parking Eye to manage their carpark, so no one is responsible in the store.
As they had limited mobility, and wanted stuff from Home Bargains and elsewhere, we did the shopping. But we were 23 minutes late leaving the car park. Therefore, we got a parking charge.
Parking Eye didn't take into account the difficulties someone may have in exiting and entering a vehile, so even after I appealled, no joy.

So make sure you exit the carpark within the time, as it uses ANPR on entry and Exit.

Visited the Goole store today . Large queues at the checkouts. Staff requested more tills to open. The assistant came and served the lady in front of us and then us without one curtesy ‘thank you for waiting’ to either of us. The only time she spoke to me was to tell me how much my shop was. The reason for this was she was too busy talking to the people behind me in the queue who were obviously known to her. This is not the usual service you receive at this store . Very disappointing.

Highly recommend the Edmonton N9 branch of Home Bargains. Friendly, helpful staff. I'm a regular in there and I love the range of cleaning products, stuff for the Home, snacks etc... prices are reasonable and I love that they often get new products in which keeps the shopping experience fun.

The Newton le Willows store is always a great place to shop. It's kept really clean and tidy and the staff are always very helpful. Today I had an issue and I was taken to a manager straight away. She resolved my problem in no time. It's very much appreciated. Thank you

Awful, dosnt stock hardly anything advertised on home bargains on Facebook.
Limited Mrs hinch,

Yesterday we visited Home Bargains (Crown Street) and was served by staff member Derek. Derek gave us great customer service. He definitely brightened our day. He made us feel very welcome to the shop and spoke to us throughout the transaction.

Home bargains has the worst customer service “help” that I’ve ever experienced. The website had an issue and I was trying to sort it regarding my recent order. I had the most useless responses and they basically told me it’s my problem. They were not going to help and not going to do anything. I wanted the order cancelled and they said they can’t do that (I haven’t had a confirmation of my order still). I think they are an absolute joke and they shouldn’t have a customer service as they don’t help. Their website and staff need an upgrade.

My shopping experience was okay but not the best. The reason for this is because I went there for my child's back to school lunch and when I came home they asked for a cheese strings I gave it to them. Not even a minute later they come back saying it tastes weird so I try it and it has this horrible stench , disgusting taste and it has ruined my child's appetite .

We recently purchased from Home Bargins Seaham 2 x “JARDIN” fence trellis and a “JARDIN” Palm tree artificial Plant. They are all a fantastic value and the quality is outstanding, they look amazing!!

Kirkstall bridge shopping centre store, staff members. Actually disgusting behaviour towards a person with severe mental health or disability. Your staff need to be retrained immediately. One member shouted at a clearly not well person because they were vocal " IM NOT TALKING TO YOU" like some stroppy teenager when the staff must of encountered this lady before as one said " she has something wrong with her" then the constant chat and sniggering continued through the store with staff and customers untill she left. Even my step daughter had to walk away with me at the age of 15 because she thought it was horrible! Imagine this was your family member? The woman is probably being failed by our system not having a carer already without being not short of attacked by employees of a store making her feel not welcome and probably more agitated! I calmly spoke to her to walk past her and thanked her like any normal person should do and she showed no aggression towards me because of it and I was closer than most staff members. Honestly changed my opinion on ever stepping foot in there again.

I ordered 7 items on Thursday and received them today Saturday. Two days must be a record for a delivery. Excellent service,excellent quality items and all packaged well. Definitely recommended. Brilliant.

I ordered 8 small items from Home Bargains. Four of which were skincare products purchased for a birthday gift. When I checked the items, two of the tubs were about a third full. One of them is supposed to be a cream, that turns to an oil (Whind products) when massaged on to the skin. Yet it arrived as an oil. I could not give them as gifts as the recipient would think I was gifting used items!
I took photos and emailed Home Bargains within 30 minutes of receiving my order. I received an automated response informing me on my options to return them. I emailed again repeating that I would like to return them and receive a replacement. I received a further email stating they had generated a refund for the 2 items, but could not replace the items. No reason given and products still available online when I checked.
So, now I can't use the 4 items together as a gift set. The 4 other items were haircare products. The total cost for the 8 items was £31 with a £13 delivery charge. I wouldn't have ordered them and paid that level of delivery charge if I had known the Whind products were not fit for sale as it was these items that I really wanted.