Home Bargains Avis 

Not very quick to open more checkouts even though big ques. No apologies from staff about your wait.

I visited home bargains fratton way, southsea, Portsmouth. In my shopping basket I bought 1× Bumper Plums, the price was £1.59. The fruits label from Portugal. I had the fruits after dinner and it is not edible, no fruit taste and I have to throw the whole load. Here your quality control department is poor and it is totally disappointed.

I don’t like to leave this negative review as I love Home Bargains generally, however, their online service is a shambles. I placed an order on the 30th August & I still have no idea when it’s being delivered. If you contact them online you’ll be waiting ages for a response & the response is not usually helpful. They also use the worst courier. I think an improvement would be giving customers the choice of a courier as sometimes it’s just couriers in certain areas that are dodgy. The courier driver that should have delivered this parcel on Saturday quite often fails to deliver parcels or they get “lost” particularly around Christmas time.

We visited the northfield branch and was assisted by Cody at approximately 3.42today ….., we have to say his demeanour, and mannerisms were well above average….such a polite young gentleman…..he is a credit to your company….

Was in St Ann's Home Bargsins today 03/09/2026 . I wanted some mens body spray . I was shocked to see they only had 5 single items on the shelf relating to mens grooming. Really, really poor .No body spray . If you want any mens toiletries from St Ann's Home Bargains, you'd be wasting your time . I seriously thought they'd been robbed . Anyway I then went into Cleveleys Home Bargains on my ebike . No body spray only antiperspirant and the shelves were very poorly merchandised and bear . It's been like this now for a few weeks . The shelves are not being merchandised like they used to be .

Got a funny feeling Home Bargains is going to close down .

Being an pensioner I use small trolleys, but even the chain has gone I am also disabled but have to walk from the bottom of the car park to get a smaller trolley I use these because I am also only 5ft and cannot reach the bottom of a big trolley so have to balance everything on the flap at the top, I also get logs also find it difficult to lift them out of a large trolley. I know I’m not the only pensioner or elderly lady that shops with you or do you only cater for able, young, and larger families now, leaving only bigger trollers out just means ill use B & M or Aldi. One upset loyal customer, which I know doesn’t mean a lot these days.

Went into Home Bargains today and there was a lady who had been asked to serve at the tills. She sat down and served my brother, one of the items needed an ID check. She could clearly see that my brother was a child and still proceeded to ask him do you have ID with a straight cold stone expression multiple times. Him being confused turned to me asking what does that mean, i then said no he doesn’t and she took the item and put it on the side of the till and replied Impolitely. Speaking to an adult or a child, a worker should remember to have manners when being approached.

Just got overcharged again third time in a month shelf price £3.49 for what I got at the checkout £3.99 charged for a different product than the one I had I chalenged this at the checkout and they would have non of it imagine how much extra cash they would get if the do this often and I had it three times in one month. I have the recipt I have a picture of the shelf I have the item

This Discount store is good for many items,
family-friendly, but above all good honest to goodness value!

The one item that is excellent is it’s excellent
‘Comfy Soft’ flushable toilet wipes.

50 in a pack, do not tear, are extra big, and do not bunch up or stick to each other.

They are without doubt, the go-to toilet wipes, and 2 packs for £1, they blast Lidl/Aldi/Andrex/Morrisons and all others into oblivion.

You’ve tried all the rest, now try the best !

Had a really good experience at the spalding branch today couldn’t find something and asked the team leader Benjamin who was the only visible member of importance on the shop floor apart from retail staff. He went above and beyond to help me and my partner and we left feeling very grateful

Staff in the Dundee Stack café were lovely, the food was great and very well priced. Always is, thank you.

Is it time to Boycott Home Bargins stores due to their parking enforcement and especially lack of consideration for Blue Badge holders in their carparks

Nipped into HB to buy a few small items and found the cashier very cheerful and attentive. One item didn’t have a price on but without any delay a replacement was picked up.
It’s pouring with rain today but there is still another reason to smile.

My parcel never arrived, yet I am still waiting for my refund. Customer service said they would send me a declaration form, but I never received it. Despite repeatedly contacting them, the issue remains unresolved.

Poor communication and very frustrating customer service.

Terrible customer service for online orders, had cleaning products leaking over food items and all you get is an automated response saying take the stuff back to a store or pay yourself to send back, it’s a 40 minute drive to my closest one and I don’t drive as I’m disabled, wouldn’t recommend online ordering from them.

I was in home bargains this morning, at the Queen's Street, Preston store. I was attempting to access the freezer, which at the time was being filled by a female operative. When I said excuse me, her response was, what! I was disgusted by this behaviour and felt I should draw attention to it.

ONLY RECEIVED 4 OF THE 9 ITEMS ORDERED ONLINE. YOU CAN NOT SPEAK TO ANYONE AND ONLY GET AN AUTOMATED EMAIL. I WILL NEVER EVER BUY FROM YOU ONLINE AGAIN! It is incredibly frustrating to only receive an automated reply when trying to contact them. I have claimed on my credit card as getting no response.

I went into the Rutherglen (Glasgow) store today on the main street to buy a few things. I noticed a chap putting out Polar Express pyjamas, adult sizes. I asked the chap if get had kids sizes and immediately he said he'd go check in the storeroom. He was away for 5 minutes then came out with his cage full of boxes. He proceeded to look through them, despite me telling him not to go to any bother. He found the size I was looking for and I was so pleased to get them in so early before they sold out like last year. This young chap was super friendly, manners and helpful. A credit to the store. I heard his colleague say he's not usually in this store which is a pity as he's a real asset. I found out his name was Josh. I hope be gets the praise he deserves for his exceptional customer service skills. In stark contrast, the lady at the till, older lady with short hair and white glasses on, never cracked a smile nor said please or thank you. Just shows that not all customer service skills can be taught. This lady would be best suited to working in the storeroom if she can't be bothered to speak manners to her customers.

I ordered products from home bargains online, I received confirmation of this order. After several days I heard nothing, I emailed and got told I had to wait a further 24hrs before contacting again. I emailed again 24hrs later and had to wait 3-5 working days for a reply. When I received a reply I was told that this was being investigated. I then recieved an email offering me a refund for my delivery or I could just have my full order refunded. I emailed back and said it was ok that it was late and awaited my parcel. Several days later, I recieve an email to say that a third of my order was no longer available. I emailed back and would have most likely opted for a full refund at this point however it was with evri within 48hrs and then posted. By the time I received an email back from home bargains the order was already delivered. When I received a reply it basically said please accept out apologies. I would strongly recommend people to stay away from home bargains online. A shambles from start to finish

I would give it no stars if I could

Absolutely appalling customer service from start to finish

Genuinely one of the worst customer service experiences I’ve had.

My online order was damaged by Evri and returned directly to Home Bargains. Trying to get any actual help from either company was almost impossible. Evri’s automated system eventually told me it was Home Bargains’ responsibility, while Home Bargains’ customer service consisted of automated/generic email responses that didn’t properly acknowledge the problem.

What I find completely ridiculous is that Home Bargains apparently cannot simply send a replacement order. Despite the parcel being damaged and returned to them, I was told that the customer service team dealing with emails cannot arrange for the warehouse to send another order.

So instead, I had to physically go out and replace the items myself, leaving me out of pocket and wasting even more of my time. To make matters worse, I couldn’t replace the main reason I’d placed the order in the first place .. the face cream …so after all of this I still didn’t have the product I actually wanted.

Yes, they refunded the order, but that isn’t good customer service or a satisfactory resolution. Refunding money for goods I never received is the bare minimum. It doesn’t compensate for the wasted time, additional expense, inconvenience or frustration caused by having to chase around trying to resolve something that should have been incredibly simple.

It’s 2026. If a company chooses not to have an accessible telephone customer service team, then the alternative system needs to actually work and the people responding to customers need to have the ability to resolve basic problems.

For a company the size of Home Bargains, the whole experience was embarrassingly poor. I shop there regularly, which makes this even more disappointing, but this experience has seriously put me off ordering from them online again.