Home Bargains Avis 

I ordered products from home bargains online, I received confirmation of this order. After several days I heard nothing, I emailed and got told I had to wait a further 24hrs before contacting again. I emailed again 24hrs later and had to wait 3-5 working days for a reply. When I received a reply I was told that this was being investigated. I then recieved an email offering me a refund for my delivery or I could just have my full order refunded. I emailed back and said it was ok that it was late and awaited my parcel. Several days later, I recieve an email to say that a third of my order was no longer available. I emailed back and would have most likely opted for a full refund at this point however it was with evri within 48hrs and then posted. By the time I received an email back from home bargains the order was already delivered. When I received a reply it basically said please accept out apologies. I would strongly recommend people to stay away from home bargains online. A shambles from start to finish

I would give it no stars if I could

Absolutely appalling customer service from start to finish

Genuinely one of the worst customer service experiences I’ve had.

My online order was damaged by Evri and returned directly to Home Bargains. Trying to get any actual help from either company was almost impossible. Evri’s automated system eventually told me it was Home Bargains’ responsibility, while Home Bargains’ customer service consisted of automated/generic email responses that didn’t properly acknowledge the problem.

What I find completely ridiculous is that Home Bargains apparently cannot simply send a replacement order. Despite the parcel being damaged and returned to them, I was told that the customer service team dealing with emails cannot arrange for the warehouse to send another order.

So instead, I had to physically go out and replace the items myself, leaving me out of pocket and wasting even more of my time. To make matters worse, I couldn’t replace the main reason I’d placed the order in the first place .. the face cream …so after all of this I still didn’t have the product I actually wanted.

Yes, they refunded the order, but that isn’t good customer service or a satisfactory resolution. Refunding money for goods I never received is the bare minimum. It doesn’t compensate for the wasted time, additional expense, inconvenience or frustration caused by having to chase around trying to resolve something that should have been incredibly simple.

It’s 2026. If a company chooses not to have an accessible telephone customer service team, then the alternative system needs to actually work and the people responding to customers need to have the ability to resolve basic problems.

For a company the size of Home Bargains, the whole experience was embarrassingly poor. I shop there regularly, which makes this even more disappointing, but this experience has seriously put me off ordering from them online again.

Decided to order online as my store barely gets any good stuff. All but one item turned up. I was refunded for it but only after chasing them for multiple days in a row. I actually requested a replacement however, they said they don’t do replacements. I already paid for postage on my original order to guarantee I got the product so I didn’t have to drive round the stores etc. Shoddy customer service really. It’s great if you can get your hands on the product bar that, don’t have high expectations

Store manager Sean at the Colchester 2 branch went over and above to help - exceptional Customer Service- We bought 25 bags of stone of which he helped my husband load into his van, we returned the next day as arranged to collect a further 100 bags, and again Sean along with his colleague Javier helped us to load the van, completely unexpected and very very helpful, fabulous customer service by all staff

every time i shop at the Peterlee branch at Essington way, when checking out at the till, 9 out of ten cashiers are surly, impolite and really don't want to be there.
I only shop there for certain products and would rather not go there at all.
Yet the branch at the retail outlet at the southern end of Hartlepool has the nicest staff with a totally professional and cheerful demeanour!

Home bargains is still selling the my pet hair remover roller when you can't get the fefil rollers ridiculous and the frustrating thing is it's the best product I have ever bought

Been with friend to Wakefield Home Bargains today 3pm Tuesday 18 August 2026 we both bought a pack of 3 small boxes of tissues at £1.99 amongst other items. Got home and before throwing the receipts we noticed both each been charged 3 x £1.99 for one box thats £12. Rang manager Jack and he apologised saying he would refund us when we could call back. Till man was a Benjamin C not seen him before.

Fantastic service from Steven in home bargains speke ,i was in the cafe section and he came to my help above and beyond call of duty, thank you sir 10/10

Ordered online and received the wrong item. Could not send the correct item because it wasn’t in stock received a refund but then had to reorder the an alternative item and paid the delivery cost twice.

I was skeptical of ordering for a second time online, as my first experience wasn’t good .. the items never arrived!
The recent order arrived four days after they said they dispatched it, and it was so well packed, and nothing was missing or broken, and customer services replied promptly ..
Hopefully my next experience will be just as good

Trimdon street Sunderland store Mathew (manager), Luke and Cameron thank you for helping my mam who is 39 and has hidden disabilities and in heart failure. They Offered her a sit down and get her a drink and give her time, patience when she felt unwell and had pains in her chest they all deserved a mention
And praise thank you

What a rubbish online experience no order on information.took money delivered no goods.no phone numbers only email requests but not before verifying your e mail. My cats will starve if you have to rely on this bunch.now had to go and buy elsewhere. Will not use again .better shops out there.

The worst service on the planet. Customer service not existent don't bother complaining nobody listens. Never again..... Never again

I am absolutely disgusted by what myself and five other customers witnessed at the Fossway store. The level of power-tripping from the manager and the toxic "pack mentality" of the staff is completely unacceptable.

1. Cruel Treatment of a Homeless YouthThere was a young homeless man sitting away from the doors, being completely quiet and polite. Staff actively told customers NOT to buy him food because it "encouraged him." When another gentleman decided to buy him a sandwich anyway, the manager confronted him aggressively, demanding to know if the food was for the lad outside. The manager then hid behind the classic excuse that "head office told him to call the police."

2. Staff Acting Like a "Pack of Wolves"The staff here have zero respect for customers and act like little lambs following the manager's every word. After the gentleman stood up for the homeless lad, a group of staff members literally swarmed and followed this paying customer around the store, tailing him through the aisles as if he were a criminal. It was pure intimidation.

3. Illegal Filming & HarassmentIt got worse outside. The manager actually followed the gentleman out to the car park and started taking photos or videos of him and his car on a phone. Another customer walked over and warned us, saying, "He just recorded you both on his phone."This is a massive breach of privacy, highly aggressive, and we are currently looking into reporting this manager to the police so they can inspect the staff phones for unauthorized footage.

The staff ignorance is shocking, and the management is utterly disgraceful. Do not shop here if you value basic human decency. Head office needs to investigate this specific branch immediately

My experience of this website needs to be more up front and clear about its delivery charges , it definitely said free shipping , but later discovered that delivery charges are finalised at the checkout without your knowledge
Stating this , I do enjoy their stores but no more web sites for me

I Really needed help today with choosing balloons for helium I was in such a Hurry not a problem for Dan he has worked for Home and Bargain for 10 years orignally from Newcastle he filled all my balloons 22 of them with helium then tied them with the ribbon then attached them to the weights such a tedious task not for Dan done with such a smile I myself was so grateful he is such a great employee and helped carry them to my car he deserves a medal I will tell all family friends middlewich home and Bargain service with a smile great Staff ask for Dan 😊

Homebargains Team Valley, went in this week, staff just standing with cages just talking to each other and just getting in the way of customer's, it may be a big store but no different to the one in Byker, let's see how quiet it gets after the school holidays...

Home Bargains is a magical place where you walk in for a 99p pack of bin liners and leave £45 poorer, clutching a giant velvet footstool, three jars of artisnal pickles and a massive bag of generic brand monster munch (mm, turbot and marmalade flavour) It is the ultimate retail therapy trap, provided you have three working days to spare for the checkout process. Science tells us that infinity is an abstract concept, but Home Bargains has successfully quantified it: infinity is the exact number of people who must be waiting in line before management decides to open a second till. On my latest excursion, the queue had successfully snaked back to the seasonal garden furniture. Naturally, myself and another gentleman—distinguished by his high-visibility vest—engaged in the traditional Home Bargains Gambit. We loitered near inactive conveyor belts like two apex predators waiting for a watering hole to open. When the miraculous green light of till six finally flashed to life, I executed a flawless, lightning-fast maneuver to arrive first. Victory was mine. Or so I thought. Instead of checking out my two, that's right - two items, the cashier looked at me and barked that I needed to go wait in the other line as there were people in front of me.. Disgruntled, I retreated, only to look back and witness her immediately serving the man in the high-visibility vest. Apparently, high-vis is the universal cheat code for VIP treatment in the Home Bargains, while my own presence was merely an inconvenience. Rest assured, in future, I will be taking my custom elsewhere. It is a true tragedy, as your competitors will now reap the financial rewards of my frequent purchases of anti-diarrhoea and flatulence tablets.
As a closing note, I must at least thank you for the educational experience. Today, I witnessed what the greatest scientific minds on Earth have only ever theorised: the true, terrifying reality of quantum entanglement. To watch an entire line of humans simultaneously collapse, shift through space and instantly rematerialise at Till 6 in the exact opposite direction was nothing short of a physics miracle. Step aside, CERN—Home Bargains has cracked the space-time continuum.

Zero stars review regarding intimidation was locked in Stanningley Leeds store

I went in to look at some items with misleading RRP prices so left however there were some custoners waiting to be let out. It was only after 10am on a Sunday Morning when the automatic doors should just open with customers waiting to go out and others to come in.

Excellent customer services in the Newbury retail park store. 1/8/26. Alfie was brilliant very helpful and great attitude and very polite, he also helped me to my car with my heavy purchase. Matt at the tills was also very friendly and welcoming . Both have brilliant customer service skills