Home Bargains Avis 

Disgusting behaviour by a member of Home Bargains staff, approaching me in the parking area and without any introduction or manners saying "you are getting a fine". Only after I asked what they meant did they say because I had parked a vehicle 15 minutes before opening time. Regardless of this it is not good manners nor their job to approach members of the public, the parking is dealt with outside of their control, they have no business with it. The member of staff was also grinning, clearly thnking it was funny. Do better Home Bargains, your staff are not employed to police the parking area, be respectful and mind your own business.

Management are useless, especially that young man Nathan i believe his name is, after i requested or demanded to speak to him yesterday, but (apparently) he wasn't available to speak with, his staff just laughed in my face, then repeatedly takes the Pee taken out of him calling him a push over and a whimp openly by the staff member on the floor, one staff member even admitted she has him eating out of her hands and he does anything for her. i go to the Torquay branch most weekends, and the staff are useless, unhelpful, and don't know their own store, i offen ask or where something is especially when they change the store around, to be told "oh sorry I don't know where it is, you'll have to look yourself" I went in there yesterday 26th july 2026 and 2 of the staff members were literally taking mick out of a customer, which upset her and me, they were laughing behind her back, and she ended up just walking out, a complete lack of respect, from the staff there, I phoned head quarters and they said please bring it up with the store managers, I'm done, especially with Torquay store, I work in Torquay and from now on I'm going to drive the extra mile to newton abbot and avoid Torquay store like the plague. Torquay staff you are absolutely horrible evil people. Hope they see this and you all get laid off and replaced.

I always avoid shopping here which is disappointing as i do love the deals on a lot of the items. They never seem to have enough tills open and the layout of the store is extremely awkward when queuing up.

We have been shopping at Clayton store for many years now. We always had very good and friendly interactions with the shop staff. But lately it has become a major stress to walk into that store. The till staff is very rude and argumentative. Today we've had a very bad experience when the staff member have started an argument with us when we were unhappy with the pace at which the till queue was moving. Not only she started argument with us, but also got other customers involved into it. Then when we got to the till she started violently hurling the goods after scanning towards our bag, so that we had to ask her to be more careful, as some of the items were fragile and could break. The manager got involved and started supporting that rude behaviour and asked the till staff member if she was comfortable serving us further or she wanted to be replaced. Yet she didn't ask us if we were comfortable dealing with such a disrespectful behaviour.
It looks like they have a major problem with staff turnover. Not only till staff, but also security, as in the last few months there is a lot of open boxes and missing items on the shelves. Nobody is looking for goods safety and we often had to search for a box that still has its content, rather than empty ones with the actual goods being stolen.
On a weekend you can spend ages on the till, because there are only a couple of tills open and all have long queues. The people in the shop just walk in, open tubs, bottles and packs, use the products and then put them back on the shelves where we then have to trawl through to find an unopened and unused item.
Today we've got a major stress today in that store with rude staff and used items.
I don't recommend going into that store, because:
1. Manager supports rude behaviour rather than trying to discipline the staff.
2. The management doesn't care that the shelves have more empty boxes and rubbish than the actual goods.

I am extremely disappointed with Home Bargains' online delivery service.

I spent over £100 and paid a very expensive £11 for delivery, yet my order has been split into four separate deliveries. So far, only two boxes have arrived—one containing just a single item and another with only four items. I am still waiting for the remaining 27 small items.

To make matters worse, I have been bombarded with multiple emails about the different deliveries. The Evri tracking has been inaccurate, with delivery dates continually changing and even claiming a delivery attempt was made when no attempt actually took place. The tracking information is not updated in real time and is unreliable.

I have tried contacting Home Bargains customer service through their online contact page, but I have received nothing except automated responses telling me to wait. When I contacted them again to request a refund because of the poor service, I received the same automated response and no assistance from a real person.

For the amount I paid for delivery, I do not think it is acceptable to expect customers to wait several days while delivery dates keep changing and orders arrive in multiple unnecessary shipments, plus pretend attempted deliveries reported which never happened. The lack of customer support is dreadful, it just doesn't exist and has made the experience worse.

I will never order online from Home Bargains again. And I would advise others to steer clear also.

Terrible garden centre.plants never been watered.all died.ignorant womsn do called looking after them tital waste of time.no prices on most of them.never again.that was this morning 24.7.2026.and not a single person on a till.strange way to run a stall.

After several positive experiences with HB, when I required help to purchase and move a fairly large object, I was faced with total disinterest. The store was located in a shopping centre with the car park several floors away.
I also wanted to purchase some 50Ltr bags of compost and again when I asked for help in lifting them into my trolley, again the assistant shrugged her shoulders and said you’ll have to find someone strong to help.I wasn’t allowed to take the trolley out of the store!
I’m 79 years of age.
Why sell items that post a major problem to some people and why locate a store with no access to bring a vehicle close.

I have had an awful experience which has put me off going here or trust the brand.
No one thinks a few minutes extra in the car par should incur a 100£ fine when buying in store, despite pleading via all customer avenues, they show no sympathy whatsoever to customers making a genuine well documented error.
They don't apply common sense, they don't assess the proportionality of the fines or are willing to listen.
I has been a heartbreaking experience as a previous loyal customer.
They pride themselves to help customers with a small budget then they do this to their customers.

Avoid at all costs (online purchase). First, Evri pretended to have delivered the goods. The picture was neither of my house nor of the parcel. A few days later a badly damaged parcel that had obviously been opened was left on my doorstep (by the Evri driver-footage on security camera); he didn't ring the doorbell so no chance to refuse the delivery. Box was clearly unsuitable for weight of content and packaging totally unsecure. Contacted HB customer service, they arranged collection (didn't seem to worry the whole context, clearly someone following a script). On collection day, the driver (same Evri driver) refuses to take it (he recognised the parcel). Now none the wiser. HB, never again!

My order arrived damaged, which wouldn't normally be a problem. What is a problem, though, is finding and navigating their useless human-free customer service.

I'm a carer and regularly bring different people to the Carlisle Store at Kingstown. Not only are the prices amazing but the Customer Service Skills are amazing 👌 The staff go out of their way to make sure everyone's happy 😊
Thankyou Guy and to all the other staff, keep up the great work 👍 xxxxxx

Absolutely useless - nothing worth buying from them. Waste of space previously occupied by Homebase, who had at least been occasionally useful.

Customer service non existent in Canton Cardiff store. Recent issues include ten people + in a queue where another checkout not opened. Yet multiple staff stocking shelves and personally chatting to each other ignoring the customers in store. One member of staff you get no please or thank you through the whole exchange the same person who was shouting over my head to another customer whilst waiting to be served. The store might aswell be self service checkout tills for the customer service experience given.

On two occasions I have witnessed the way these so-called supervisors speak to the younger staff today one young member was clearly not well and one called Sophie did not treat her well at all and I also found out this young girl was made to scrub the toilet with bleach on her hands and knees which is illegal as there is no window in the toilet and she had a severe reaction so treat your young staff better Home Bargains Leigh

Delivery was 4 days late. Lies from both home bargains and Hermes/Evri. Continually fobbed off by both companies, and blatant lies from both.

Now waiting for the parcel to be picked up. Again, second day having to wait for the parcel to be picked up.

Will NEVER use home bargains again, and also will NEVER shop in their stores.

Home bargains also has had my money, making interest, and is so slow to sort this fiasco it's unbelievable.

What is it with the toilet facilities in Home Bargains Denbigh Branch?
Absolutely disgusting, never toilet paper, smelly, nearly always no hand wash. Floor is dirty, dust everywhere and the toilet itself is filthy.
Why not establish a routine of the toilets being checked every hour and cleanliness kept on top of! Even go so far as to provide a toilet brush, so that people can attempt to clean up after themselves, install a fan and an air freshener..disgusting

The west Drayton store is clean and tidy and staff are so helpful, the cafe is really nice great service the manager has an amazing team, and it’s a pleasure to shop and browse in this store. The manager and his assistant manager are so helpful and go out of there way to answer any questions about stock etc, keep up the great work and thank you again

Ordered about 15 products from them and I only received one of them after about 6 days. I will never use them again or recommend to anyone else.

We visited your store today at her mission gate , looking to buy several pairs of pyjamas, and I wanted to say what an outstanding experience we had thanks to George.
George went above and beyond to help us. He contacted several of your other stores, checked stock availability, and reserved items for us, making what could have been a difficult shopping trip so much easier.
He was incredibly friendly, professional, and genuinely eager to help. It's rare to come across such exceptional customer service, and George is a real credit to your company. Please pass on our sincere thanks and recognition for the excellent service he provided.

Chester branch, Tarvin Road. Consistently excellent, products, customer service, welcoming and friendly. All the staff work very hard, efficiently. Store well stocked, organised and tidy. Its a pleasure to shop there. You are a good example of 'how it should be done'. Well done.