Home Bargains Avis 

​I am beyond disgusted with Home Bargains. I placed an online order that arrived ruined because two perfume bottles were packed upside down. They leaked everywhere, and the entire contents of the box were saturated in liquid.

​Opening that box was a health hazard. The fumes were so concentrated they triggered a severe asthma attack, and the perfume caused my skin to become incredibly itchy and irritated. Because the smell was overpowering and the items were ruined, I had to bin the entire order to get the triggers out of my home.

​I am now completely out of pocket for an order I never got to use, and the "customer service" has been a nightmare:

​Mocking Disability: I explained I am disabled and agoraphobic, yet they were rude and sarcastic, saying "Oh right, you binned them" when I explained why I couldn't return a soggy, hazardous box.

​Refusing to Help: They demanded I bring the items into a store, totally ignoring the fact that my disability makes that impossible and their own packing caused the mess.

​Financial Loss: I cannot afford to lose this money, yet they show zero care that their negligence has left a disabled customer short of cash and items.

​Home Bargains has shown a total lack of accessibility and basic human decency. To mock a customer who has suffered a medical reaction due to your poor packing is a new low. Avoid this company if you value your health or your money.

Be very wary when ordering from them online…
I am shocked at such a big company have such shockingly poor customer service!

First issue-
my items were delivered in one box and I was missing an item, I emailed them and they’ve said all items were scanned so I must not be finding it (I mean really!) how stupid do they think I am! They also took so long to reply! I was actually so annoyed by this reply- because I am down an item and now being made to feel like a liar! So I put everything back in the box it was sent in which proved there wasn’t room for so much as even the smallest of item! Then funnily I got a refund!

Issue number 2-
I had to return an item to store - the manager who seemed completely clueless did me a card refund, 3.5 weeks later no refund - head office can’t (won’t) help. My bank has confirmed it’s no where …. Now I have to go back to store again and challenge them. Rubbish.

This review is for the online store. Item arrived damaged and the help staff were incredibly unhelpful, dismissive and rude. A second item also has a fault but I know it isn't worth asking for help. I won't use them again.

My local home bargains is always full of trolleys with stock, never has the basic items (bread, milk)
Staff are nice enough considering how shambolic it's run

I would put no stars but this is not an option. Placed an order online and after numerous messages to HB about part of the order missing I have received no replies. I am disgusted with the customer service as they do not even have a contact phone number so you are unable to speak to anyone. It is about £35 worth of products so a considerable loss to bear.DO NOT PURCHASE ONLINE is my warning

Was abused and mocked by a cashier in the Monmouth store, due to my heritage. Not a clue how this man was allowed in a customer service role.

Me and my 2 friends were eating ice cream in home bargains we were there because my friend wanted to get a drink and then the manger who finished his shift said to us you shouldn't be eating in here, meanwhile all of the workers there don't say anything about not eating and they eat stuff themselves during their shift. Plus there was no sign or anything saying you couldn't eat so I dont understand.

I've noticed prices are jumping up 30p-60p per item each week. This is pure greed. I stopped shopping at B&M bargains because they did this, I will be stopping shopping at home bargains now because of this too. There is no need for such huge mark up in prices. Instead of making customers pay for the increase in minimum wage for your staff, how about share holders take a reduction in their profits to pay for it instead. Greed, greed, greed.

am extremely disappointed with my experience with Home Bargains regarding a missing order.

I did not receive my package, yet the company failed to carry out any proper investigation. When I contacted customer service, I was assisted by a representative named Sakshi, who was dismissive and unhelpful throughout the process. My concerns were not taken seriously, and I was simply told the parcel had been delivered without any proof or effort to verify the claim.

I escalated the issue myself by contacting Evri, the courier, who confirmed that the GPS coordinates linked to the delivery do not match my address. This clearly shows the parcel was not delivered to me. Despite presenting this evidence, Home Bargains has not taken responsibility or provided a resolution.

This level of customer service is unacceptable. As a customer, I expect accountability, proper investigation, and support when something goes wrong. Instead, I was left to resolve the issue on my own.

I would not recommend ordering from Home Bargains based on this experience.

I shopped at Home Bargains Botley Rd Oxford yesterday, and v v shortly afterwards somehow lost my purse. Over the next 24 hrs, relevant staff at HBs Botley Rd Oxford really put themselves out, and amazingly today, handed me my lost purse. At this particular store the customer service is very good indeed. I appreciate so much what everyone did to help me, and recommend the store just based on that alone.

As a team leader at the Stirling store for the past 5 months. I was extremely disappointed in my management team and area manager. I had to go for medical treatment.. was made to feel like an inconvenience for taking time of... no support or any kind of contact.. I handed my notice and will not return... toxic environment. Bullying..etc .. no support from management team. And area manager. Shame on them. Im extremely 😠 in all my years have I ever came across an area manager who is so unapproachable . Shame on you as a company

I used the parking at Home Bargains in Stanley. I took a disabled passenger, with a blue badge.
They use Parking Eye to manage their carpark, so no one is responsible in the store.
As they had limited mobility, and wanted stuff from Home Bargains and elsewhere, we did the shopping. But we were 23 minutes late leaving the car park. Therefore, we got a parking charge.
Parking Eye didn't take into account the difficulties someone may have in exiting and entering a vehile, so even after I appealled, no joy.

So make sure you exit the carpark within the time, as it uses ANPR on entry and Exit.

Visited the Goole store today . Large queues at the checkouts. Staff requested more tills to open. The assistant came and served the lady in front of us and then us without one curtesy ‘thank you for waiting’ to either of us. The only time she spoke to me was to tell me how much my shop was. The reason for this was she was too busy talking to the people behind me in the queue who were obviously known to her. This is not the usual service you receive at this store . Very disappointing.

Highly recommend the Edmonton N9 branch of Home Bargains. Friendly, helpful staff. I'm a regular in there and I love the range of cleaning products, stuff for the Home, snacks etc... prices are reasonable and I love that they often get new products in which keeps the shopping experience fun.

The Newton le Willows store is always a great place to shop. It's kept really clean and tidy and the staff are always very helpful. Today I had an issue and I was taken to a manager straight away. She resolved my problem in no time. It's very much appreciated. Thank you

Awful, dosnt stock hardly anything advertised on home bargains on Facebook.
Limited Mrs hinch,

Yesterday we visited Home Bargains (Crown Street) and was served by staff member Derek. Derek gave us great customer service. He definitely brightened our day. He made us feel very welcome to the shop and spoke to us throughout the transaction.

Home bargains has the worst customer service “help” that I’ve ever experienced. The website had an issue and I was trying to sort it regarding my recent order. I had the most useless responses and they basically told me it’s my problem. They were not going to help and not going to do anything. I wanted the order cancelled and they said they can’t do that (I haven’t had a confirmation of my order still). I think they are an absolute joke and they shouldn’t have a customer service as they don’t help. Their website and staff need an upgrade.

My shopping experience was okay but not the best. The reason for this is because I went there for my child's back to school lunch and when I came home they asked for a cheese strings I gave it to them. Not even a minute later they come back saying it tastes weird so I try it and it has this horrible stench , disgusting taste and it has ruined my child's appetite .

We recently purchased from Home Bargins Seaham 2 x “JARDIN” fence trellis and a “JARDIN” Palm tree artificial Plant. They are all a fantastic value and the quality is outstanding, they look amazing!!