Home Bargains Avis 

Customer service seems to be non existent at this store. I didn't send an email to complain about the Livingston store, I sent a fully detailed letter to customer complaints. That was 2 months ago and I'm still waiting on a reply. Extremely poor service and an ignorant attitude. Just hope that nothing goes wrong on your visit!!!

I placed an order for 4 troughs on 3 May
The payment is marked as pending in my bank account but I haven't received any email confirmation of the order, so I don't know if they are out of stock or whether the order will be fulfilled. These are for a specific gift so I need to know what's happening in case I need to buy elsewhere.

My sister and me have just been in Barnsley Home bargains .Lee was very professional and had a great personality thankyou Lee for making our day .

Bought a light that did not work was broken, I asked for help I was told to return the light to the store in Hawick

Which would cost me appox £12.00 in fuel to get a light value approx £3.00

Very disappointed

I've been a regular customer at Barnsley Peel Street store.the staff are friendly and helpful,always a pleasure to shop there.one of the managers I know by the name Lee,is extremely efficient and a credit to your store,he often takes time out to speak to my disabled son,who now says Lee is my friend

We got the jelly bean game and it’s normally a fun , not serious just a few gross flavours but this one that we got got from home bargins was spicy flavours and when we realised they were like chilli, jalapeño we thought it could be that bad as it’s a kid game in the kids area and it was the strawberry or chilli one that she had to eat and it was crazy spicy , she was crying , drinking milk and holding an ice pop on her tongue do not buy these for anyone will lower spice tolerance as this ruined her birthday celebrations they should not sell this with out labels say that is really spicy 😡

A bin for £29.99 i took a photograph of the lable and asked the lady at the counter (showing her the photo), can i have one of these please from stock. I was told it was the one off the shelf, fair enough i went and fetched it and bought it back to the counter. She said the lable wasn't stuck down properly and was showing a 30ltr bin NOT a 50ltr bin on their system. Got many members of staff to check on floor stock to which I insisted being part of it, they found NO other bin that matched this sale.... After leaving me feeling like I had done something untowards (their words, "changing lables") I nearly told them to shove the bin somewhere. I'm better than that and now have rubbish in it, smiling and thinking how RUBBISH and INSULTING Home Bargains Staff were in Merryhill today. 10/05/2026.

I spend a lot of money weekly...the loughton branch are ill advised pretentious and rude...returned a faulty item didn't have original packaging...who does after having it for over a month..! The product is only available here but was telling me without it I couldn't get a refund or credit note...I replied that's rubbish consumer law states 12 months warranty on goods purchased...when I tried to correct the young man he said I was rude when I asked why.... his sidekick on the till said I was rude too and I didnt know what I was talking about...strange as when I was waiting for them to decide what to do about me at the back of the store..every customer in that queue agreed I was correct...and that the young man looked put out...so I think I'll avoid now at least until the staff change...bad attitude can't see them lasting anywhere long term anyway...
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When Evri lost part of my order I had to reorder the missing items. The lovely lady I spoke to at Home Bargains (Sakshi) promptly arranged a refund for missing items and the delivery costs.

New store just opened in St Albans very disappointed staff not very polite for a new store would have thought trained better

My problem is not with home bargins... its the pathetic company they use .. ive been waiting for the rest of my delivery which should have been here tuesday but its now saturday and the tracking still says out for delivery ... 16.30 - 1830 yesterday ...

EVIE IS THE WORST DELIVERY SERVICE ... cant get through to a human just poxy bots !!!!!
I have no idea where my parcel is... i doubt i will ever get it

I won't order online from hope bargain ever again

Was asked to leave the shop with no explanation because of a stupid Ai powered facial recognition and I know I have done nothing wrong but apparently it can be from any stores that Face watch is used in and it can be for almost anything or mistaken identity for example eating or drinking in store never shopping in home bargains again and also none of my immediate family will be

Ordered on line , easy to order whet I wanted . Typo in my email so didn’t receive confirmation I contacted support team - they replied quickly and explained .
I received my order following day - will definitely order on line with home bargains again

I go into Home Bargains Southampton branch most weeks.
The prices are usually less than anywhere else.
Also the fresh goods are always fresh.
The staff are very friendly and nothing is too much trouble.
A pleasure to shop there.... thank you!

Myself and my daughter visited the cafe at Home Bargains 2 at the Gallagher retail park in Coventry and we're very pleasantly surprised. The cafe was clean and tidy and the counter/cakesection/sandwiches were layer out so neat. Our server was nice and chatted with us. We had toast & a toasties, milkshake & latte, carrot cake and chocolate Muffin. Not only was it tasty and delicious, but the total bill was just over £10!! A definite return visit on the cards *****

I visited Home Bargains Edgeley Stockport today and received excellent customer service. I bought 4 heavy bags of compost David saw me struggling with the weight of the bags. He helped me load the cart took them to the till waited until I had paid for them then wheeled the cart to my car and unloaded them into my boot. Thankyou very much David 😊 you were kind & helpful also very pleasant.

Fab its all the other people that can’t get what it’s the staff’s fault the staff are just human beings wearing the hb uniform

I visited Home Bargains store in Grantham on 2 May 2026 to purchase various garden pots and equipment for my business, and I spent over £350. I was very pleased with the items overall at the time of purchase.

However, when I returned home and tried the two garden recliner chairs I had bought, I found them to be extremely uncomfortable and of very poor quality.

As I live approximately half an hour away, I later had to travel back into Grantham to collect one of my children, so I took the recliners with me to return them. Unfortunately, I realised I had forgotten the physical receipt. I called home and asked my husband to send me a photograph of it instead.

It is important to note that I was originally served by the store manager herself, who processed my purchase. At the time, she appeared nervous, disconnected, like she did not want to be there. Nevertheless I got help with 2 of my trolley from a member of staff who assisted me all the way to my car:)

When I returned to the store, I asked to speak with the store manager directly. She recognised me and confirmed she remembered the purchase, which had taken place less than an hour earlier. I explained that I wished to return the chairs due to their poor quality and showed her the receipt on my phone.

Despite the barcode being clearly visible, she refused to even attempt to scan it and stated that only a physical receipt would be accepted. When I questioned this, she simply repeated the policy and then walked away from the conversation.

I found this behaviour dismissive and disrespectful, especially considering the amount I had spent in the store only a short time before. The complete lack of willingness to assist or find a solution was extremely disappointing.

If this is the standard of customer service provided by the store manager, it raises serious concerns about the overall management and expectations within the store.

Overall, I am very disappointed with the customer service experience at this Grantham store.

Today I visited Home Bargains Prescot. The staff there are always friendly and helpful.
However today was very different in a good way. I needed 7 sacks of landscape bark and knew that I would be unable to manage them. Dave, staff member, stepped forward to help.
Dave was absolutely fantastic. He loaded a flat bed trolley, took me through the till and then loaded my car. Thank you Dave for being so friendly and cheerful. You made my day. He is a credit to Home Bargains

Visited the new Ledbury store this afternoon. The chap I asked to help me wentbeyond the call of duty. He helped me with bags of compost from the rack through the checkout to my car. He is one of the manavers and he'd been at work from 4.30 am, should have finished his shift at 2pm but was still there at 4.30. And he doesn't get paid overtime! I wish I knew his name. He wouldn't leave his team until someone turned up to cover for him. One very grateful little old ladycustomer ( even if your store didn'thaveeverything I wanted, I will goback).