Home Bargains Avis 

I ordered 8 items on the 14th May. One item arrived. I have had to email Home Bargains several times. They finally said that they would resend the items. Again they didn't arrive. Today, 25th May, they have decided to refund 7 of the items. Minus the delivery charge. Appalling service.

I went in bought buffalo clingfilm what a waste of money you cannot open the clingfilm it is totally useless if you cannot open it unfortunately there is no website I can write a review so wrote on Home bargains instead it didnt cost much money but why are they selling rubbish items

Very disappointing experience with Home Bargains delivery and customer service.

My parcel was left directly outside my front door in a highly visible and insecure location, completely exposed to theft. This is unacceptable and shows a serious lack of care for customers’ orders.

What made the situation even worse was the poor customer service. Instead of taking responsibility and resolving the issue themselves, I was told to contact the delivery company directly. As a customer, I purchased from Home Bargains, not from the courier, so it should be their responsibility to deal with delivery problems and provide proper customer support.

Customers should not be forced to waste time chasing courier companies because of poor service arranged by the store itself. The lack of accountability and professionalism from customer service was extremely frustrating.

Due to this experience, I will not buy from Home Bargains again, and I would strongly advise others to think carefully before ordering deliveries from them.

Home bargains Buckeley , visited as I do sometimes , my phone died as went to pay for my lunch , a the most loveliest staff member on the till paid off her own back .out of her own money !! So kind a thoughtful an absolute credit to the company . Her name was China at Buckeley store , hope she gets some recognition from her senior staff . She is an absolute credit to the company , not many people are so kind and thoughtful, so thank you !!

Checkout assistant wasn’t friendly or polite, no please or thank you ,

Ordered on Wednesday and delivered on Friday, well packed and everything complete,I have sent for a number of orders and never had a problem.

Workers always suspect people they’re stealing, shit customer service, my bf went in to buy a redbull (he’s 20) and they id’d him, btw he has a full beard, chest hair, everything. r we deadass home bargains, im 18 and they id me and deny me service for an energy drink like holy shit 🙏🙏

I've been ordering Wild Garden Bird Ultimate Suet Balls (150) for over two years now.
The service from Home Bargains has been exemplary, bar 2 occasions when some of the contents had been damaged - through no fault of HB or the courier - and a full refund was given immediately.
I have ordered upwards of 15 boxes and would highly recommend this fantastic product that is great value for money.
Delivery costs a minimal amount and the Evri couriers are fantastic and polite, always carry out the delivery instructions, and help carry the heavy box indoors without needing to be asked if you are in. The product always arrive super-fast, you are given detailed updates on delivery date and time, and I can't fault anything about the service.
The staff at Home Bargains in Loughton are really professional and polite and know their stuff. Home Bargains is a fantastic company and a pleasure to deal with.
Thank you to HB and the Evri couriers for a great service.

Absolutely dreadful customer service

I purchased three sets of their “200 LED Copper Wire Solar String Lights” at £4.99 each and every single set was unusable due to the way they had been wound and packaged at the factory. The wires instantly tangled into a complete mess during normal attempts to unravel them. I wasted over an hour trying to sort them out before giving up.

I contacted customer services with photographs and proof of purchase, expecting at least some reasonable help or goodwill gesture. Instead, I received copy-and-paste responses repeatedly telling me to return to a store for a refund. The problem is I do not live near a store, and travelling just to return £15 worth of faulty products would cost more in time and fuel than the items themselves.

What disappointed me most was the complete lack of interest in the actual product fault. Despite clear photographs showing the issue affecting all three sets, customer services refused to escalate the complaint or offer any alternative resolution such as a voucher or coupon.

Very poor quality products backed up by equally poor customer service. I will not be shopping here again.

I just recently happened upon this particular store again after a few years. I tried their online store this time round & was very pleasantly surprised at what quality & quantity of stock that you can now purchase whilst utilising their website.
I purchased around £50 worth of goods, including, cat meat, toiletries ect.. Which would usually have cost about £200. So happy as well with the delivery & purchases.
If I had have shopped in their physical store, goodness knows how much produce that I would have purchased. I am really emphatic!!!!. Thank you Home Bargains you have restored my faith again within a credible online store environment!!!

Forced to pay twice despite first payment showing as approved returned to the store and then had to fight for a refund to be told they knew about issues with the payment machine in the end demanded the store call the police despite having clear evidence of the duplicated transactions bank statement and receipts double check your bank account. No direct contact number for customer services. If this had of been someone who could not afford to have £50 tied up for a week should not treat customers like this dicussting

Bought a few things today at Ashington. Struggled around the shop with my walker and was obviously in pain and struggling, staff watched on without offering help. Was overchanged £1 at the till and when I mentioned it was told I must have dropped it then completely ignored. Mistakes happen, and I wouldn't have waited for a till check as it was just £1 and I had to be somewhere, but treating customers with such contempt is inexcusable. I won't be back.

I bought a Parasol base yesterday at Golden Valley Cheltenham store. Lovely young man lifted it into trolley, checkout lady asked if I needed someone to put it into my car and promptly another young man appeared and accompanied me to my car. Great service, thank you. P.S, I am 82 but don't look it :)

Went into St Albans home bargain on Saturday morning with my elderly friend it felt like we were in supermarkets sweep the quiz show what used to be on the telly because people were grabbing things off the shelf not stay excuse me to my friend some of them were but not all of them and she was almost knocked to the ground a couple of times if I hadn't been with her someone might have done this to her she is 86 years old and very frail she wanted to see the new home bargains so I took her there on Saturday and if she hurt her self her son would take legal advice about this ?

Myself and my mum are both quite disabled and have difficulty in carrying out every day tasks. We went to our local branch of home bargains - seacombe to do some shopping and 2 members of staff in particular were very helpful. Their names were Zoe and Vicky. They went above and beyond the call of duty to assist us to carry the shopping out to our car and place it in for us and even pack it for us in our bags. Very very much appreciated!

New store in St Albans has a bakery. I purchased white chocolate cookies that are un edible - I put this review on here to warn other shoppers. I have no idea how you can make white chocolate cookies be utterly disgusting

I placed a large online order for delivery with home bargains and they sent it with evri. The order was split into 2 boxes, but they would have been large and heavy. When they arrived at the local depot for delivery, they sat there for days without being delivered. When I contacted evri, they told me that they couldn't deliver the order and to contact home bargains for a refund or replacement. I don't know if the boxes were damaged or if my local evri driver just couldn't deliver them due to size and weight, as he only has a small vehicle. I had to ring evri and home bargains and was on the phone for ages to both. I cancelled the order, as home bargains would have just sent it with evri again. Now I've got to sit and wait for evri to deliver the whole thing back to home bargains before they will refund me. What happens if evri don't return the items back to home bargains or if home bargains don't scan it back into their warehouse? It was a lot of money and now I'm out of pocket with nothing to show for it. What an absolute shambles. This could have been avoided if home bargains had used a different courier with a larger van and 2 man team such as DPD, yodel, royal mail, parcelforce. Obviously evri must be the cheapest, but they are absolutely the most useless courier in the country. I'm disabled and in a lot of pain and don't need this kind of stress. I wish I had looked at the trustpilot reviews before I ordered, as it would have put me off ordering at all. Home bargains and evri need to get their act together regarding home deliveries. DPD would have had this order delivered no problem, but they have to be greedy and use the cheapest option, evri, even when the parcels are too big and heavy for the local evri driver. I've now had to buy some of the items online elsewhere, so I'm out of pocket again now.

We visited Morecambe ,Westgate,Home Bargains today.We bought lots of lovely things,and got lots of bargains.Big Thankyou to the lovely Lady Jessica W,who helped us with our shopping and packing,and looked after my Mother .Also Thankyou to all the lovely staff who checked my Mam was okay ,as she needs to have a little sit down when out shopping.Thankyou all ,you are all kind,caring and Superstars.The Metcalfe Family .

Purchased a suitcase and my bad luck but the lock broke on 1st use. The staff at the store were amazing. So kind and helpful about it and promptly replaced it there and then instore. Lovely staff and so hard working. Please be kind to them as they really do work so hard.

Customer service seems to be non existent at this store. I didn't send an email to complain about the Livingston store, I sent a fully detailed letter to customer complaints. That was 2 months ago and I'm still waiting on a reply. Extremely poor service and an ignorant attitude. Just hope that nothing goes wrong on your visit!!!