Homebase - Ashbourne Avis 

63
TrustScore 4.5 sur 5

4,4

Waterside Park, Clifton Road, DE6 1DG Ashbourne, Derbyshire, GB


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Lisez les avis des autres

Noté 1 sur 5 étoiles

Had a receipt. Took back the same day! Told they were going into administration so NO returns or exchanges with a receipt!!! A joke!! Rob your customers who have been regular for years. Terrible. Stuc... Voir plus

Noté 3 sur 5 étoiles

I chose a store where the items I wanted were listed as 'in stock' for Click & Collect. I was phoned before I went to collect my order that, unfortunately, some of my items were not available & their... Voir plus

Noté 5 sur 5 étoiles

I visited a lot of places for my new kitchen and bathroom - Wrens, Howdens, B&Q and the service from Jason was exceptional from start to finish. The kitchen and bathrooms are reasonably priced... Voir plus

Noté 5 sur 5 étoiles

My order was ready to collect within the hour. Quickly informed by text. Helpful staff at customer service. Thank you


À propos de l'entreprise

  1. Magasin de rénovation
  2. Magasin d'articles de salle de bains
  3. Magasin de bricolage
  4. Magasin de meubles
  5. Jardinerie
  6. Magasin de meubles de cuisine

À propos de Homebase - Ashbourne

Écrit par l'entreprise

Homebase

Écrit par l'entreprise

All your home needs
We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest

Coordonnées de contact

  • Waterside Park, Clifton Road, DE6 1DG, Ashbourne, Derbyshire, Royaume-Uni

  • 0345 640 7850

4,4

Excellent

TrustScore 4.5 sur 5

63 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 46 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(63)

747 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

In store over on line

The online platform is easy to order from and relatively quick.
My preference would always be to buy from a Homebase store but sadly the colour choice of farrow and ball paint is extremely limited

11 septembre 2024
Noté 5 sur 5 étoiles

Ace as usual

Order ready promptly, ready and eating when I got to the shop. Pleasant polite staff. Ace shopping experience as ever from Ashbourne Homebase.

17 septembre 2024
Avis spontané
Noté 1 sur 5 étoiles

I purchased a Gracie Rattan sideboard…

I purchased a Gracie Rattan sideboard which I had click and collect from the Ashbourne store. I was 3/4 of the way through building the sideboard when I realised the hinges were missing from the pack. When I called the store they said they are aware of the missing parts and that they forgot to give them to me. I live a half hour drive away so as you can imagine I’m not happy at all with the extra trip. There’s obviously been no communication between staff or I wouldn’t have to make this extra trip to finish off my sideboard!

17 septembre 2024
Avis spontané
Logo de Homebase - Ashbourne

Réponse de Homebase - Ashbourne

Hi Rebecca,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase

Noté 5 sur 5 étoiles

Exceptionally pleasant and helpful…

Exceptionally pleasant and helpful staff at Ashbourne, the male employee who wheeled the trolley to our car and helped to lift heavy boxes into the boot deserves a special mention.

27 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

Had to go back to store as couldn't fit housing on my cordless strimmer. Turns out the screws were missing. TOM at desk sorted it and continued to put it together and checked it worked. Excellent customer service and a credit to Homebase

21 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I drive over 20 miles each way to use…

I drive over 20 miles each way to use this store. I find it is very well stocked, good quality items but what sets it apart, in my view and from my experience is the staff. On every occasion I find staff to be charming, helpful and always pleasant.

18 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely fantastic service from the…

Absolutely fantastic service from the Ashbourne Homebase.
Having visited a lot recently in order to complete a renovation project we have found that, without exception, every member of staff on our numerous visits, has been extremely helpful, polite and cheerful.
Highly recommended.

2 juin 2024
Avis spontané
Noté 2 sur 5 étoiles

The assistant who served me was rather…

The assistant who served me was rather uninterested and couldn't wait to hand the order over. Asked if I was heavy and was answered not really, went out to get a trolley due to size and weight.

31 mai 2024
Avis spontané
Logo de Homebase - Ashbourne

Réponse de Homebase - Ashbourne

Hi John​,

Thanks for bringing this to our attention. We’re sorry to hear of your disappointing experience in store. Feedback like this is incredibly important to us so we've shared this with the instore team. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.

Team Homebase

Noté 5 sur 5 étoiles

Fabulous staff. Lots of bargains.

The staff at Homebase in Ashbourne were fantastic. A lovely young man carried my items to my van and lifted them in for me. Nothing was too much trouble. I bought a gas barbecue with 20% off, Absolute bargain, as well as some nice outdoor pots and plants for my garden. Unfortunately when I came to unpack the barbecue today a part was damaged. I contacted Homebase and they couldn’t have been more helpful. The part was replaced straight away, no quibble. There’s some really good bargains to be had at Homebase at the moment.

28 mai 2024
Avis spontané

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