Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
Établissement
Changer d'établissementRose Lane, Whiddon Valley, EX32 8PG Barnstaple, Devon, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... Voir plus
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... Voir plus
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Barnstaple
Écrit par l'entreprise
Homebase
Écrit par l'entreprise

- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, Royaume-Uni
- 0345 640 7208
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My order was ready loaded on a…
My order was loaded on a trolley, by the time I arrived, ready for me to load into my car. Very helpful staff.
Smooth collection of click and collect item
Greeted at the door by jolly staff, despite arriving 10mins before shop was due to shut, and very quickly found my click and collect order... a very smooth collection, would definitely recommend.

Réponse de Homebase - Barnstaple
Amazing service!!! Especially a guy called James!!
When arriving to the store I was served immediately for my click and collect.
I was straight away asked if I'd like some assistance to get a large 6ft x 6ft fence panel to my vehicle.
A gentleman called James helped me to my car and load the fence panel checking I was happy before returning to the store.
He was so helpful nd made what was going to be a difficult job to do on my own very easy. Top job James!! You made my visit stress free! Thank you!
Helpful with my purchase
Helpful staff at Barnstaple Homebase
My husband and I bought a garden table and 6 chairs at the Barnstaple store. Customer assistant Luke was very helpful in locating the furniture for us from the stock room, together with his colleague Andy.
We were not sure if the table would fit into our car and Luke wheeled the furniture out and helped us to get it into the car.
Andy kindly offered to deliver it later if it would not fit! Great customer service. Thank you guys!
Barnstaple Homebase staff are the best!
The staff in our Barnstaple store are always excellent. They go out of their way to be helpful & are ready to sort out the slightest problem. Jim, the Manager was as usual exceedingly helpful to us today when an item we purchased had been tampered with, its packaging resealed & a part was missing.
Always so helpful in Barnstaple Homebase
Whenever I visit your store in Barnstaple the staff are always so friendly and helpful. It’s my preferred DIY store now, because of this. On my last visit Neil was extremely helpful when I asked for some joinery advice and Izzy was also very kind and helpful too, as she always is. Well done Barnstaple team.
Very helpful staff
Everyone really helpful and friendly, particularly Izzy in the paint department.
Very friendly and helpful staff
Very friendly and helpful staff. Assisted by a lovely gentleman called James.
Izzy was extremely friendly and helpful…
Izzy was extremely friendly and helpful - nothing was too much trouble. Thank you
The helpfulness of jim in helping me…
The helpfulness of jim in helping me order my item on line after trying to do it and failing. This is your barnstable store and I must say impressed with the store how tidy and clean it is and things displayed nicely
Excellent customer service from Jim
Excellent service!!
Excellent service!!
I was looking for specific paint and struggling to find it, I was assisted by Izzy and her colleague, a young chap, who were both extremely helpful and went to great lengths to help me in every way they could! Thank you
One of my baskets is damaged
One of my baskets is damaged.
I know its a sale item but still should be sold in good order.

Réponse de Homebase - Barnstaple
Great service
Someone was there to advise me on the sports I needed for my shelves and went and got the two other things for me while I sorted out the shelving I need. Excellent customer service! Thank you Neil
Shout out to Jim in Barnstaple
Shout out to Jim in Barnstaple, opened a till, wrapped my turf and helped me to the car with it and all with a smile and a cheery word.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







