Dreadful customer service. I have been waiting 3 weeks for items to be picked up and they still do not get back to me!!! Will never shop Homebase again!
Établissement
Changer d'établissementRose Lane, Whiddon Valley, EX32 8PG Barnstaple, Devon, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good service at the store, staff extremely helpful. Achieved promised delivery, notified day and time, advised one hour before delivery. Delivery team, two guys, managed to get a heavy item to the... Voir plus
Extremely happy with our new kitchen dinner. Caroline Smaldon was fantastic from beginning to end. Always there to help, clearly experienced, spot on problem solving skills and great finish at a reaso... Voir plus
Carolyn helped us to design our new bathroom and showed great patience with us as we kept changing our minds. The products we eventually chose were just what we wanted and looked superb when installe... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Barnstaple
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Rose Lane, Whiddon Valley, EX32 8PG, Barnstaple, Devon, Royaume-Uni
- 0345 640 7208
4,5
Excellent
178 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Thanks to Jim at Barnstaple
Absolutely fantastic service and support from Jim at HB Barnstaple on several occasions. Straight-talking, honest and knowledgeable… and very much appreciated. Thanks Jim, Sara.
2 janvier 2024
Avis spontané
Feeling sadly let down
Feeling sadly let down! Which is a shame as the the staff that served me couldn't have been more helpful on the day I ordered my kitchen cabinet in Barnstaple. I've waited till 2pm to hear when my delivery would be today and just had a phone call back at 2.40 pm to say they will fill the forms in to head office and I will hear within 48 hours? I've stayed home especially today which was the day the member of staff said my kitchen cabinet would arrive it's also printed on my receipt..
Update: My cabinet arrived this morning! 5.1.24 Thank you to Louise who gave me an explanation on the problem with my delivery and also for the call from Homebase in Barnstaple....
2 janvier 2024
Avis spontané
Réponse de Homebase - Barnstaple
Hi Christine
We really appreciate you bringing this to our attention. We're as disappointed as you and will be sharing your feedback with our Home Delivery team. We have reached out to you by email to get this sorted for you
Team Homebase
Easy to use click and collect service
Easy to use click and collect service, item was available within the hour, fast and efficient service and item paid for online. Good communication regarding item being ready to collect.
30 décembre 2023
Avis spontané
Outstanding customer service
Outstanding customer service from Tracey & Elaine..
Went out of way to help me when I enquired if they had any fold up ottoman storage boxes/trunks( I couldn't think what they were called but Tracey worked out what I meant... )
Showed me what they had , was one particular one left in sale , carried it down off shelf so I could have a look to see size inside , went out of way to check on system if they did any in my preferred colour , and enquired if could give further discount as was last ex display one with small mark ( which they did on top of sale price)
Offered to carry out to carry out to car for me... a great help !!
Very pleasant/friendly and nothing was too much bother ..
Exceptional customer service experience, very happy 😊
27 décembre 2023
Avis spontané
Réponse de Homebase - Barnstaple
Hi Sarah-Jayne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Efficient and fast service
20 décembre 2023
Réponse de Homebase - Barnstaple
Hi Christopher,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Prompt service and good availability…
Prompt service and good availability for the items I went in for.
13 décembre 2023
Avis spontané
Réponse de Homebase - Barnstaple
Hi Betty,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Réponse de Homebase - Barnstaple
Hi Joanne,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Smooth transaction
Friends staff . I did a click and collect order, so nice smooth transaction. Thank you
6 décembre 2023
Réponse de Homebase - Barnstaple
Hi A,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Quick & Easy
11 décembre 2023
Avis spontané
Réponse de Homebase - Barnstaple
Hi Cobbers,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Only had to wait an hour before…
Only had to wait an hour before collection for click and collect, really pleased they were on the shelf waiting for me, apart from homebase on a whole there is never enough people serving and no one around when u need advice.
3 décembre 2023
Réponse de Homebase - Barnstaple
Hi Roseanne,
Thanks for the great feedback, we hope to see you shopping with us again soon 
Team Homebase
Order was ready for pick up
Order was ready for pick up, within the hour.
9 décembre 2023
Avis spontané
Réponse de Homebase - Barnstaple
Hi Susan,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Easy peasy.
Always goes well does the click and collect routine, ordered online and collected a couple of days later at my convenience, served straight away and on my way home seconds later.
5 décembre 2023
Réponse de Homebase - Barnstaple
Hi Mr,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Réponse de Homebase - Barnstaple
Hi J,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
Friendly helpful and efficient staff.
1 décembre 2023
Réponse de Homebase - Barnstaple
Hi Amanda,
Thanks for the great feedback, we hope to see you shopping with us again soon!
Team Homebase
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.