I had to bring a faulty product back. Rebecca’s customer service attitude was poor. I tried to explain that it was inconvenient to have to bring it back. She refused to apologise saying she doesn’t pa... Voir plus
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Lisez les avis des autres
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil we... Voir plus
Popped into Homebase Frome yesterday for another pot of Heritage paint as we’d run out. Peter was as helpful as ever and quickly mixed a pot up for me as there was none in stock. He’s always ready w... Voir plus
Linda at HomeBase in Frome Somerset is a happy friendly and efficient member of staff. I bought numerous items but later had to return some unused as they were unsuitable. Linda is consistantly pleasa... Voir plus
À propos de l'entreprise
- Magasin de rénovation
- Magasin d'articles de salle de bains
- Magasin de bricolage
- Magasin de meubles
- Jardinerie
- Magasin de meubles de cuisine
À propos de Homebase - Frome
Écrit par l'entreprise
Homebase
Écrit par l'entreprise
- All your home needs
- We know what it takes to make a home. From the fixing, making, chopping, handy things. To the cosy, gorgeous, show-stopping, homely things. We’ve got the lot, all under one roof. Since we opened our freshly painted doors in 1979, we have been making homes and gardens that little bit brighter. Our helpful teams are on hand to help you with your next project in over 145 stores across the UK and Ireland. Whether you’re looking for inspiration on your next transformation or you’re on the hunt for the latest products and trends we have everything you need. Plus, we’ve got all the leading brands like Bathstore, Dulux, Farrow and Ball, Karcher, Powerbase and exclusive ranges from Country Living and House Beautiful. For more inspiration and ideas for your home and garden, follow us on: • Facebook • Instagram • LinkedIn • Pinterest
Coordonnées de contact
Wessex Fields, BA11 4DH, Frome, Somerset, Royaume-Uni
- 0345 640 7591
4,6
Excellent
246 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
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Too few staff
Whenever I go to Homebase Frome I have the same experience. It is a gigantic store which would be fine but they appear to have cut down on staff drastically. They don’t seem to have the time to help a customer find something or help with some detail. I will not be going there again. It didn’t used to be like this and it is a deliberate decision by the management. I very rarely write a review!
30 septembre 2024
Avis spontané
Réponse de Homebase - Frome
Hi Christopher,
We’re sorry you’ve had a disappointing experience. We appreciate you bringing this to our attention and will share your review with the store.
Thanks,
Team Homebase
So easy to do and the lady in Frome was…
So easy to do and the lady in Frome was really helpful, will definitely use again
1 octobre 2024
Avis spontané
Kayleigh & Neil are great
After getting a new Intergrated fridge/freezer fitted, we needed some new doors as we had been advised incorrectly by a previous company on sizes etc. I can’t tell you how helpful Kayleigh and Neil were! They gave us advice, were in no way pushy and got our doors ordered quickly for us. We arrived without even having the correct measurements (how embarrassing) and they helped us to ensure we got the right fit. When the time comes we need a whole new kitchen, we’ll be coming to them. Thank you!
29 septembre 2024
Avis spontané
Flawless click and collect process
Flawless click and collect process. The staff were very helpful and polite and were very willing to push the goods to the car for me. Great service, I would recommend Homebase for a click and collect purchase.
22 septembre 2024
Avis spontané
Very efficient and polite.
18 septembre 2024
Avis spontané
Lack of communication
A number of my items that I ordered was not available. I was told that someone had tried to ring me to tell me but there was no missed calls on my phone. However since I returned home, my out of stock items are still showing as being in stock. Not sure what is going on
17 septembre 2024
Avis spontané
Réponse de Homebase - Frome
Hi Colin,
We’re sorry we haven’t been able to fulfil your complete order on this occasion. We appreciate you bringing your experience to our attention and will share it with the store to review further.
Thanks,
Team Homebase
Poor Customer Service / check out staff
Customer service/check out staff, ALL very poor & quite rude as left to wait unnecessarily while being ignored. perhaps some customer care training may be required !
16 septembre 2024
Avis spontané
Réponse de Homebase - Frome
Hi Pauline,
Thanks for bringing this to our attention. We’re sorry to hear you've had a disappointing experience instore. Feedback like this is incredibly important to us. Please feel free to reach out to us on (https://help.homebase.co.uk/hc/en-gb/requests/new) if you would like to discuss this further.
Team Homebase
Peter at the Frome store was extremely…
Peter at the Frome store was extremely helpful. We were buying paint, and he gave good advice. He even went the extra mile after mixing paint for us and put the ready mixed paint on the shaking machine to save us having to stir it in the morning.
11 septembre 2024
Avis spontané
A joyful experience
Click and collect works seamlessly, very helpful and polite staff
Refreshing !!!!
4 septembre 2024
Avis spontané
Quick and easy to click and collect
Quick and easy to click and collect; staff were friendly and helpful.
31 août 2024
Avis spontané
Pete
Pete -
Very helpful with mixing paint and advice about different paint types
3 septembre 2024
Avis spontané
Points for Peter!
Peter at the Frome Homebase branch was really thoughtful!
31 août 2024
Avis spontané
Very quick and efficient service
2 septembre 2024
Avis spontané
Pete helped me load my new bar b cue…
Pete helped me load my new bar b cue into my car ! Extremely helpful, and cheerful ! Cant ask for better customer service !
27 août 2024
Avis spontané
Good product delivered on time
24 août 2024
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