Homebase - Newcastle Under Lyme Avis 

On collection the trolley was taken out by Connor who also helped lift the heavy planters into the back of the car.

Really easy to order, and identified for collection quickly. Great price with discount applied and 10% off for new account member.

When I went into store I was waiting ages for click and collect , I also asked when I got served what about receipt I was told it’s all online but what happends when or if I loose the online receipt , he said oh well basically you need keep your email so basically tough .. terrible service , I had also rang Homebase customer service they weren’t bothered either and said they don’t offer receipts , plus it was marked just hope it works and don’t matter so much as it’s for outside.

My order was easy to collect, staff were very helpful

Ordered bedroom furniture
Mark was very polite and helpful. Came out to check all measurements went through everything. Fast delivery

Helpful in store (Newcastle Under Lyme) and good delivery. Sale pieces - good.

We saw Mark at the showroom in Newcastle and he was great from start to finish. Showed my parents and I all the possible options and talked through any thoughts and concerns we had with the new EU ratings of appliances etc. Great service, great price. Thank you!

Very helpful and polite young man. Even though 1 of my items wasn’t available, he phoned me to inform me and suggested alternatives which I bought

Very easy to place the order. Very prompt delivery to the store. Very efficient service from the store staff on collection. Good value with the discount.

New shower suite bought and fitted in March. A fitting broke within months. I spoke to Mark Lenton at Homebase, Newcastle under Lyme and replace arranged and delivered the next day.
Now happily installed 😀A huge thank you to Mark for excellent customer service. Would not hesitate to recommend to anyone thinking of purchasing from him . Quality products also
Jimbob

Fantastic, problem solving, speedy service provided by Mark, the Kitchen design consultant.
Mark was brilliant from start to finish. Knowledgeable, great advice, patient when I kept swapping ideas and quick to communicate.

We have just ordered a kitchen and Mark could not have been more helpful,he talked us through everything and made sure we made the right choice,we can't thank him enough.Also Ian the managerwas very very good.The staff there arealways courteous,but a special mention to Carl on the gardening,he is so knowledgeable and helpful,he has helped us a lot regarding plants

Excellent service by Misschell. Helped us out with a click and collect issue. Very polite and helpful making our visit to the store a pleasant and simple experience

Swift and friendly collection saving lots of time searching for the items l needed.

Very easy pick up. Young man very helpful.

Excellent service

Very helpfull staff. Opened the box so we could confirm colour and contents. Helped us load the garden furniture and bbq on our van.

Thanks to the two young lads and the lady on the Till

I purchased a mirror and chosen the click and collect option as they were on sale and that they only had few left in stock, So proceeded with the purchase over the Internet. But when I came to collect the item I found that the glass had a crack and a sticker with a further £5 reduction making the item £15. If it wasn't for the cashier accidently bumping it against the doorframe and then pointed out that it had already got a crack in the glass but not it had been reduced a further £5
What annoyed me was I'd paid the £20 asking price and would have probably not seen the further reduction sticker till I'd got back home.
Not a good customer service