I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Voir plus
L'entreprise a répondu
Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD Warley, West Midlands, GB
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I picked up a box of tiles and when I unwrapped and opened them 12 of them were broken and chipped.The box had fragile tape wrapped around it but someone obviously didn't take heed. On returning the h... Voir plus
L'entreprise a répondu
We went into the shop to get advice about a new kitchen. We had a limited budget and were expecting not to be able to afford anything! We were pleasantly surprised that they had kitchens within our b... Voir plus
My experience was great as my toddler had unfortunately had an accident in store and I wanted to clean up. Two lovely ladies assisted me and took care of it for me, they were so kind and understandi... Voir plus
I was very disappointed with the customer service I received. I ordered 2 expensive shelving units which were delivered to me a day before a party at my house. One of the units turned out damaged wit... Voir plus
L'entreprise a répondu
Écrit par l'entreprise
Écrit par l'entreprise

Unit 1, Oldbury Green Retail Park, Oldbury Ringway, B69 3DD, Warley, West Midlands, Royaume-Uni
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Went to Oldbury branch. Great range of products and at reasonable prices. The lady on the counter Theresa was lovely so helpful gave us boxes for plants/flowers very friendly would highly recommend a visit.
A super employee who helped us get what we needed. Theresa. Quick click and collect too
Brought a lawnmower use it 1st time for a few minutes it cut out was told you used it in sun it got hot I can’t use electric lawn mower in the rain and only used it for a few minutes Homebase are as useless as this lawn mower

Réponse de Homebase - Oldbury
I visited on Sunday as i was in need for some compost topper for my new garden. I was having difficulty finding this product and a lovely young gentlemen who i wish i got the name of assisted me and helped me in everyway imaginable.
Came in recently on very short notice for some fence paint. Your staff member ‘’Harry’’ was very useful and recommended what would be best as I didn’t have much knowledge on what was best to buy. Brilliant customer service. Should be grateful to have a staff member like him.
Harry was very polite and helped me find all the paints I needed
Tanveer provided a friendly and efficient service at the checkout.
Karen was extremely good
I came into the store to buy some plant pots but I was one short. Karen was extremely helpful and said she would check the next day and let me know if there was anymore available. Which she did and it was excellent service!
Spoke to a lovely man today over the phone Ant, he was very helpful and very polite, couldn't do enough to help me sorted the problem out quickly and efficiently. An asset to your company. Went to click and collect and was helped by Sam who Ant had told her about what our conversation was, she was also very helpful. Thank you
Theresa was so nice and helpful wonderful thank you so much I'm looking forward to going back for more help thank you so much how you have a joyful week
I wanted two pots that had no price or barcodes. Sam on customer services said no problem, with a smile, at 15.45 on a Sunday and proceeded to find them, her glee matched mine at managing to find the prices especially when they were very much reduced in price.
Chloe was very friendly and smiley and just a breath of fresh air. Very helpful and patient. Everything an employee working with the public should be.
A big thank you to Karen who had to get underneath the bench to reach me 4 pots that I was after as they were propped up against the back wall And Also Tanveer who served me on the tills she was extremely polite and helpful. Amazing Service Thank you!
Theresa was very helpful today. She looked up an old order that I had from Homebase click and collet so I was able to buy the correct finish in sadolin to match our half varnished she’d. Thanks again
Theresa was extremely helpful and friendly. We couldn’t find what we need but was given the advice where to try.
Just popped into my local Homebase in Oldbury. Checked with Theresa if they still had tradespeople's cards on display as I couldn't find any. She explained they no longer displayed these cards
Advising her of my building difficulty she mentionrd a potential solution. I will You Tube and probably be back to buy the items so my long delayed project can be completed. Thank you so much Theresa 😊
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