Homebase - Sittingbourne Avis 

Staff as always helpful and polite it took no more than 5 minutes to be on my way well impressed thank you

Collected 5l of paint. Paint must have been opened in store. The lid obviously was not closed properly. I now have a car full of paint on the floor.
Called the store. They did not care.

Customer service staff Alison and Cheryl . They allowed me to take a put together flat pack stackable shoe shelf that was on display. I am incapable of putting flat packs together so am very grateful to understanding kind staff. Alison even offered to put one together for me at her home. Beyond call of duty. !
Homebase should be very proud of staff who made a sale and helped older person . Thank you.

I was charged for a product at full price which she discounted like it was to then have both on my receipt when I received one

Service was quick didn’t have to wait long

Easy to purchase online for click and collect. Order was ready in an hour. Arrived at the store, was in and out in under 2 minutes. Very smooth transaction for me.

Alex (Sittingbourne) was so helpful. My sister is in a wheelchair and he helped her to the card with her purchases. A credit to the store!

I'm not happy with customer service the corner unit I brought was damaged I've told them that the 2 seater is damaged one of the feet was damaged it's been broken off so it needs a new back piece for the 2 seater I've tried explaining this but all they keep on about is sending me a new foot I've told them it's broken so needs a new back piece for the 2 seater or make me an offer to keep it as it is

I ordered a trellis with my order and was refunded £4.50 when the price was £5.00?? How is this?? Will not be using this service again

I waited quite a few days for our things to turn up and when it did arrive at Homebase I had to wait quite a while for any acknowledgement or help and then the assistant was quite rude to me

I never received an email to say my good were ready to collect, even though your order confirmation says do not travel until you receive it.

"Above and beyond service "
Over the years from designing and the instalation of our kitchen, to more recently assisting us to upgrading our bathroom, we have always received from Stewart at the Sittingbourne Kent branch: friendly, informative, patient and very professional service.
That is why we have returned.

As a disabled person, I often find myself challenged by simple tasks and as a result often drop items and am unable to carry awkward shapes.
Jolanda saw that I was struggling and rushed to my assistance. She helped pick up the fallen items returning them to the shelves and then carried my shopping to the counter for me to pay.
After paying, Jolander carried my shopping to the car.
Jolander maintained a happy and positive demeanor which helped not only with my shopping but also with my mood
Well done Jolander and thank you

I made my order online. I went in out quick and easy the staff extremely helpful and friendly….:

Excellent very friendly service with helpful advise.

Easy to use the service straightforward, just had a short wait for member of staff

Click and collect was easy and better the rattan small side board was lovely .. easy to put together but had packet of screws missing which we sourced ourselves

very easy from shop to delivery Staff very helpful

Staff was super helpful and helped me load the trolley with 34 heavy slabs