Joanne Roque seems to be the only person at Hoe Ground who has taken many years of problems by the scruff of the neck and begun to deal with one by one in a logical manner. Her work and effort have b... Voir plus
L'entreprise a répondu
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We, both as the legal owners of our investment property, would like to share our positive view of excellent customer service from HomeGround through a dedicated Customer Services Advisor, "Jack Adams"... Voir plus
L'entreprise a répondu
Struggling to download the documents I needed myself, I called the enquiry telephone number three minutes before their closing time of 4 pm. Not only did the customer service representative pick up ve... Voir plus
L'entreprise a répondu
Incredible service and responsiveness from Jack Adams and the wider team, i have had to reach out to homeground a few times to get urgent information and documentation for my property sale and every t... Voir plus
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À propos de l'entreprise
Coordonnées de contact
4,7
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent Assistance
Samantha has been tremendously helpful in trying to process my case. Her knowledge and support made the process smooth and easy.
6 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Sam,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Fantastic service
Anna was very professional and really fast in sorting my request. Thanks for all.
17 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Anna,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent service
Alex was so helpful and responded quickly to my enquiry which helped so much saved me a lot of stress waiting to hear back! Many thanks Jean
15 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Wright,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very quick and useful response to my…
Very quick and useful response to my query.
16 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Williamson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Exceptional service
Rachel was incredibly helpful and resolved my issue instantly. Great service
16 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Technical glitch solved very quickly
I logged into the portal for the first time and noticed that the name on my online account was incorrect (a hangover from a previous account). I contacted Homeground via the 'report a problem' link and within 20 mins received an acknowledgement email from Jack Adams to inform me that he was owning the problem and would speak to the relevant internal colleague. The following morning I received a second email from Jack telling me that he believed the issue was fixed and asking me to test. It was indeed fixed.
I always judge organisations on their ability to sort out a problem when things go wrong, and by this measure, Homeground certainly did a great job on this occasion. Thanks Jack!
16 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Jackson,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Impeccable Customer Service
Contacted HomeGround regarding an issue with payments and their customer representative Jack Adams was the most helpful and informative person I think I’ve ever spoken to regarding an issue. He instantly investigated my issue and helped resolve it swiftly, politely and with a gesture of good will. I couldn’t be more thankful or impressed.
16 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Jarve,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Email change
Email change
Anna V was very helpful and able to update my account with a new email address without any fuss.
13 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Vincent,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
The team at Homeground are excellent
The team at Homeground are excellent - I have recently chased them for documentation and Jade was really quick in terms of response time and highly professional and friendly.
9 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Madden,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
I spoke with Jack Adams regarding my…
I spoke with Jack Adams regarding my account on two occasions this week and he was so helpful and reassuring in his response to my enquiries. He is an absolute asset to the company and I feel he is professional, sincere and extremely good in his position of customer service advisor. Customer service is the most important part of a company and he is a shining example of how an advisor should approach his daily duties. Please pass this on to your managers
9 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Meltzer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Prompt, timely response
Having sent an email early in the day, I was not expecting a response so quickly, so was very pleased to receive the information II had asked for, as it meant I could proceed with the task in hand
6 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Efficient and excellent correspondence.
Efficient and excellent correspondence.
1 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Traviss,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Ciaran and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack Adams Honeground Experience
I spoke to Jack Adams today and he provided excellent service going above and beyond to answer my questions and assist me above what I expected. The experience and level of support provided is truly exemplary
2 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent customer service
Excellent customer service, solved my enquiry within minutes even the request has been made via email.
1 octobre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Problem resolved efficiently by Alex
Alex efficiently resolved what could have been a thorny issue
25 septembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Alan,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very efficient in dealing with…
Jack was very efficient in dealing with my query with Homeground.
19 septembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Elizabeth,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Updating landlord certificate
Homeground provided a landlord certificate. However, some key information was missing from this initial certificate. Within a few working days Jade worked to address this and re-issued the certificate which covered all of the parts needed. Thank you for the swift resolution!
17 septembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Johnstone,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jade and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Rachael was amazing
Rachael was amazing. Very kind and reassuring. I was really touched by her manner while we are dealing with my brother’s death.
Please can you congratulate her 😀
11 septembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review. Please accept our deepest condolences for the loss of your brother.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Rachael and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Ground rent
Zainah was very helpful and understanding the problems that had resulted in our delayed payment of our ground rent and has moved us on to paperless communication to ensure future prompt payment. Thank you. Neil & Madaline Chadwick.
10 septembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr & Mrs Chadwick,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very patient and helpful
Samantha was very patient and helpful. Appreciate her assistance
11 septembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
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