Telephone conversation with Zainab. After explaining my situation over the last 18 months,with great attention to detail I was reassured and my mind was put at ease. Fabulous customer care and suppo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Zainab in Customer Service was EXCELLENT at talking me through my enquiry. She was able to update me and advise me of the next steps needed on a variety of topics. Highly Reccommend.
L'entreprise a répondu
I spoke with Frasier M, about the property and ground rent, he was very kind, helpful, empathetic and very professional & knowledgeable. It’s so rare to find a mixture of the two where someone unders... Voir plus
L'entreprise a répondu
I just came off the phone with Zainab and I am writing this review to say thank you for the excellent customer service and support in getting my issue resolved. She was very polite and understanding o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
4,8
Excellent
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Zainab was prompt to respond and…
Zainab was prompt to respond and positively handle a account balance query.
11 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zainab and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Avoid at all costs
Homeground act for my freeholder, Adriatic Land, and my experience with them has been awful. They are virtually impossible to contact, provide no transparency, and seem focused only on extracting money from leaseholders. I raised a formal complaint via my managing agent after they added £50,000+ of cladding and fire-safety costs to my service charge - even though I am a qualifying leaseholder and exempt from these charges. They still haven’t replied six months later. I’ve been trying to sell my flat for years, but service charges have tripled, the building is poorly maintained, and buyers walk away immediately. My property has lost around £100,000 in value, leaving me effectively trapped. When our building tried to exercise Right to Manage, Homeground blocked it at the last minute using incorrect information, issued a £1,000+ legal bill, and even sent a threatening email to discourage us. We had to pay for a surveyor to prove they were wrong. Fees are excessive, ground rent has doubled, and non-cladding fire-safety works remain unscheduled despite years of warning. Homeground’s conduct has been unprofessional, obstructive and financially harmful to leaseholders. I hope this review prompts them to finally respond to my complaint.
14 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Mitchell,
Thank you for reaching out to us. I am sorry to hear the experience you have had with HomeGround up to this point hasn’t been a positive one.
I would like to address a few of your concerns and signpost you for assistance with the others you have raised.
HomeGround offers several contact methods that are clearly displayed on our website – www.homegroundonline.com . Our customers can contact us by any of the methods listed below.
• Enquiry form on our website.
• Email at enquiries@homegroundonline.com.
• Telephone on 020 3966 2974 (opening hours are Monday - Friday - 10am - 4pm).
• Writing to us at HomeGround Management Ltd, PO Box 6433, London W1A 2UZ.
In regards to your concern that you have not had a reply to the complaint you raised over 6 months ago, I am sorry to hear this and have raised this as an urgent matter with our Asset Operations team for them to contact you to discuss this matter in detail.
For clarity, HomeGround plays an active oversight role to measure and manage performance, however each managing agent has their own complaint procedure and is responsible for the service they provide to our customers.
If you have logged a formal complaint, your managing agent will have 8 weeks to issue you a full resolution. If this matter remains in deadlock, or 8 weeks has elapsed, then you have the right to refer this matter to the Property Ombudsman Service. More information can be found on their website, www.tpos.co.uk.
I am concerned to hear of your feelings regarding Homegrounds conduct as this goes against the high standards, we set ourselves. I would like to investigate this matter further for you.
Can you please provide with more information by emailing enquiries@homegroundonline.com FAO Matt Paterson, Customer Services Manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Thank you Zach and Fraser
Fraser (Customer Services) and Zack (Consents Team) were both excellent in helping resolve an issue when I was unable to log on due to technical issues. Zack successfully helped me last year too and is always very professional and efficient. Much appreciated. Thank you.
12 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zack, Fraser and their managers.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Excellent communication with Home…
Excellent communication with Home Ground, very easy to get hold of and quick to respond.
11 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Emma,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Excellent service from Zack in getting…
Excellent service from Zack in getting my sublet application processed via their online portal. He was friendly and very helpful.
10 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Bains,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Zack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Very Helpful
Samantha helped me process my forms efficiently and was very helpful in outlining anything which needed to be provided in addition.
27 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Tom,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha I
Samantha from HomeGround provided an excellent service to us! She gave a clear instruction on how to update the information in the Leaseholder Deed and replied to our queries in a timely manner! Thank you!
5 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Jack was very good with explanation
Jack was very good with explanation ; speaking the language of human kind
instead of " here is the link "
This helped me a lot
3 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Reynolds,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Jack and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha I
Samantha I, Asset Operations Administrator, is very caring, friendly and attentive. My requests have been addressed promptly and professionally. I am very pleased with her services.
7 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mo,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Joanne Roque was truly amazing
Joanne Roque was truly amazing! After fifteen months off very protracted negotiations to buy our new apartment we were up to exchange off contracts but we were short of three questions to be answered and very prompt, Joanne knew our long journey and kindly helped us, thank you so much Joanne. So kind and professional.
4 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Parker,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Joanne and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Réponse de HomeGround Management Ltd
Dear Tina,
Thank you for taking the time to leave us a review. I am pleased to hear your experience with HomeGround was positive.
I would be grateful if you could share the name/s of the advisor/s who dealt with your enquiry, so that I can share your positive feedback with them.
Kind regards,
HomeGround Customer Services Manager
Réponse de HomeGround Management Ltd
Dear Volodymyr,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Alex and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Help from Samantha
Samantha came back to me quickly with each email I sent. All documents were received by her so she has an up-to -date file for my flat in Portishead. Thank you
3 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Customer,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Bruce dealt with my enquiry…
Bruce dealt with my enquiry immediately, very helpful
1 décembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr McCormack,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Bruce and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Vincent C, thank you so much
Vincent in the deed of variation team has been more than informative, helpful and kind when explaining and processing our deed of variation request. In such a stressful time, he really was a light of relief.
Thank you so much Vincent.
25 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ms Barton,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Vincent and his manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Speedy and clear communication
When dealing with a matter I wasnt quite sure about speedy communication soon put me on the right path. Correct paperwork located and submitted. Thank you Samantha for your clear instruction and understanding.
26 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Angela,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Helpful assistance
Dealt with Samantha regarding my wife's Leasehold Deed of Certificate. She was extremely helpful and pointed out errors which needed to be corrected. Her assistance was much appreciated.
24 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Andrew,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Anna V was extremely kind and helpful
Anna V was extremely kind and helpful. She assisted me in completing the form which reassured me that I had completed it correctly. Thank you
24 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Ginny,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Anna and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Homeground charges seem excessive
Homeground charges seem to be unreasonably high eg how can a single apartment's share of communal buildings insurance and terrorism insurance be over £800 per year!
22 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Spencer,
Thank you for reaching out to us.
I am sorry to hear the experience you have had with HomeGround up to this point, hasn’t been a positive one.
As a business we pride ourselves on delivering an excellent customer experience and will always work quickly to correct any errors made.
I have spoken with our Insurance team regarding your concerns, and I understand this matter has been explained to you. Our team are on hand to go through this with you in detail if required.
If you would like to discuss your insurance invoice In more detail, please email us at enquiries@homegroundonline.com or by telephone on 020 3966 2974. Our telephone opening hours are Monday - Friday - 10am - 4pm.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
Samantha was very helpful in sorting…
Samantha was very helpful in sorting out my application process for leaseholder deeds.
17 novembre 2025
Avis spontané
Réponse de HomeGround Management Ltd
Dear Mr Jones,
Thank you for taking the time to leave us a review.
I am pleased to hear your experience with HomeGround was positive. I have shared your feedback with Samantha and her manager.
We pride ourselves on providing excellent customer service and the feedback you have provided will help us to continue improving our customer experience.
Kind regards,
HomeGround Customer Services Manager
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.