Home Leisure Direct Avis 

The rasson apollo is absolutely by far the worst table I have ever played on and hope that rasson sees this. If they want too help the sport grow and players get better with ultimate pool they should start making a new design quickly and fast, as the young generation will not get better and will never be as good as the experienced players currently. Design isn't the problem, it is the manufacturing side of it all. Poor quality for a rip off price.

Neil & Aaron installation my pool dining table super speedy & efficient. They were really nice guys with great accents.🎱🎱

5 out of 5 stars! I spoke to Alex who was able to help me get exactly what I wanted and explained to me in depth about the different pool tables available. These guys know what they are talking about and I was very happy the service.

Visited the showroom today and Jake was extremely knowledgeable and helpful.

Made the purchase of a new pool table.

Would highly recommend.

We visited the showroom to get some ideas and were initially looking to order a pool table in a few months. However, were so pleased with the service from Alex, we ordered the table there and then. We had travelled for a couple of hours and were indeed happy to be offered refreshments before the journey home. Really looking forward to taking delivery of the table once we have the room ready. Highly recommend.

I recently visited the show room as I am looking to upgrade my current pool table. Jake was there to show us around and provided us with some excellent advise and proffesional knowledge. All tables are superb and I cant wait to make my purchase

This is my second pool table from Home Leisure Direct. Excellent quality products and first class delivery and installation. I will have no problem in using this company again.

Brilliant service from start to finish from these lads! We love our new pool table and my son even gets up extra early on a school day so he can have a quick game before school! Delivery drivers were great and installed the table quickly with no issues. I would however recommend upgrading the pool cues though!
Thanks a bunch
GB

We’re really pleased with our new Signature Champion Pro pool table. The service from initial enquiry through to the professional delivery and installation was excellent. Highly recommended!

Just purchased a pool table following an appointment with Alex Ireland. Alex talked me through the various options and given the climate constraints of my garden room we settled on the Rasson Apollo. Fantastic service which sets a high benchmark. Looking forward to an equally excellent installation.

I’ve been looking to buy a retro arcade machine for our home bar. As with any large bulky item you need to make sure you’ve got your dimensions bang on. Charlie has been brilliant answering all my questions and running round measuring odd angles for me. The hard work has paid off and I’ve ordered the machine. It should be a perfect fit. Excellent service. We have previously bought our pool table from this company and I wouldn’t go anywhere else. Thanks for your help today Charlie. Great job.

Home Leisure Direct were brilliant to deal with & the delivery installers were excellent too. There website was very informative, with excellent videos.

Great item, competitive price & great service! Definitely recommend!

If you're after a pool table I would definitely recommend these guys, from ordering the table to getting it installed was extremely easy.

Delivery and installation lads were great and we're in and out withing an hour

We are absolutely delighted with our Huntsman pool/dining table. We found the sales advisors extremely helpful when choosing our table. The quality and crastsmanship is of a very high standard and excellent value for money. Delivery was on the date agreed and on time even though they travelled from Bristol to Lincolnshire. The delivery guys set up and levelled the table so it was all ready to play, which took them approx 1hr to complete. They even removed all packaging from our house too. The height of the table is perfect for use with our oak dining chairs too. The whole service/communication from start of enquiry to final delivery and set up was excellent. We would highly recommend Home Leisure Direct.

I bought an arcade max with light guns. Could not setup as the sensor supplied in the box is different to the one on the instructions. Tried multiple times, eventually drove to their showroom and asked someone to show me how to setup. Staff said we dont know how to setup and will need to ring customer service. Rang and explained the issue, asked for some photos of sensor and no response from Ross after 3 weeks, chased numerous times by phone and email. Raising a small claims court claim as product is not as advertised and they dont have a clue how to setup

I recently bought a Signature Chester “Silver Mist” 6ft Pool / Dining Table secondhand from an 3rd party and unfortunately it got some slight surface damage in transit.

I reached out to Home Leisure Direct who supplied the table originally and, although they had no part to play in any of this, they were happy to help me out; initially with some advice and then actually sent me some matching touchup paint free in the post - even though I wasn’t a direct customer of theirs.

Home Leisure Direct - This is excellent customer service and I would also say the build quality of Signature Chester “Silver Mist” 6ft Pool / Dining Table is excellent - very high-quality product and service 👌

I recently purchased a 7ft pool table from Home Leisure Direct. I had been previously chatting to them and arranged an appointment in the store to finalise my selections. Alex was very friendly, knowledgeable and let me take as much time I needed to check out other tables and cloth colours. Even laying out swatches on the tables so I could see the different combinations. I would highly recommend this company and encourage you to visit their ultimate mancave of a shop to see their various arcades, pinball machines and pool tables. The table was ready in less than a week and the delivery guys were fantastic. They ensured everything was set up perfectly before showing me how to operate and care for my table and what everything was, from the different cues, balls and accessories. Top quality service!

Where do I even begin?

The original delivery time for my 7ft American pool table was 4–6 weeks… it ended up taking almost 12 weeks to arrive. And let me be clear: not once did I receive any communication explaining the delays. Absolutely nothing.

From week 6 onwards, I had to start chasing them myself. Every time I called, I got fobbed off the phone by someone called Sophia who was unbelievably rude and dismissive. All I kept hearing was, “Yeah, it’s coming.” No updates, no explanations—just attitude.

When the table was FINALLY “ready,” I was told the fitters could pick it up on Wednesday. Surprise, surprise—it wasn’t even ready. It was only available on Thursday, and (yet again) they didn’t bother to tell me until I rang them myself. The amount of times I had to chase them is shocking.
Then comes the fitting. The table was supposed to be installed on Monday… except the company didn’t give the fitters the cloth. How does that even happen? We had to reschedule the fitting to Thursday because of their incompetence.

And it gets better…

We paid for the accessories pack, which includes expensive Aramith balls. Instead, they handed us some cheap knock-off balls, didn’t mention anything about it, and also didn’t provide the chalk pack, microfibre cloths, or cue spray that we paid for.

At this point I’m thinking: Is anything this company does actually professional?
I then spoke to a manager named Ted, who promised to “try” to get me the Aramith balls — even though I’m literally owed them. Then he tried implying that I was only calling to get money back. Completely unacceptable.
He claimed the balls were out of stock — meanwhile they are fully in stock on their website, and I even had to buy my own set because I was tired of the nonsense. Why am I paying premium prices for this level of disrespect and incompetence?

Let me be clear:

The table itself is beautiful and high quality.
But guess what? There are many other companies who make tables just as good AND actually provide proper customer service. If I’m spending this kind of money, the least I expect is communication. A message, an email, a phone call — anything. Instead, I had to chase them every step of the way only to be brushed off.

Looking at other reviews, it seems this company has a habit of trying to twist things to make themselves look innocent when replying publicly. That won’t be happening here.

DO NOT BUY FROM THIS COMPANY.
THEY ARE LIARS, THEIR CUSTOMER SERVICE IS AWFUL, AND THEY TAKE ZERO RESPONSIBILITY FOR THEIR MISTAKES.

IV ADDED A PICTURE OF THE TABLE AS THIS COMPANY TRIES TO SAY COMMENTS ARE FAKE AND NOT FROM CUSTOMERS....

IV ADDED PICTURE OF THE CHEAP BALLS THEY GAVE INSTEAD OF AMORISH BALLS

Save yourself the stress. Buy elsewhere.

Just to remind anyone looking to purchase from this so called company, read reviews. They have gone bankrupt and taken thousands of people. They have then re invented themselves. DO NOT BUY FROM THEM.

We ordered a pool table and it arrived as agreed within 2 weeks. Aaron and Neil were first class at during working here . Clean , tidy , respectful and professional. An absolutely credit to the company. Pool table is as expected , yet to win a game yet but don’t think that’s under warranty!