Home Leisure Direct Avis 

Ordered an Apollo Rasson with Strachan 861 cloth. Table arrived when they said it would, and delivery was smooth, with Mitch and his colleague being very friendly and helpful.

I would recommend Home Leisure Direct to anyone looking for a serious product - they know what they're talking about!

The overall service very good throughout. I received my pool table a week before Christmas. I think concidering the amount of money being spent the only observation i would make is an email giving updates two or three weekly instead of the customer having to chase. I was told at the start it would be several weeks but the lack of contact was a bit unnerving. I am impressed with all the equipment especially the Cues I got two break off Cues an two playing Cues. Being a snooker player I really appreciate how good they are for the cost. I would recommend homeleisure everyday of the week.

Neil and Aaron have just installed a 7FT Supreme Winner Black Pearl Slate Pool Table. Great service fro. the guys and all done in 15 minutes. They are very professional informative and amenable. I would have no hesitation in recommending Home Leisure who also exceeded expectations on delivery timeline

We chose Home Leisure Direct for a large commercial order because the sales communication before purchase was very reassuring and professional. Unfortunately, our experience after delivery has been the complete opposite.

Multiple tables supplied to us suffer from clear quality issues, particularly relating to the slate on the English pool tables. These problems were identified shortly after installation and were reported to the company on numerous occasions.

We were asked to provide videos and were told that an engineer would attend to inspect and resolve the faults. We relied on these assurances and waited, only for nothing to happen. Months later, the issues remain unresolved.

As a venue open to the public, this has had a serious impact on our business. Customers regularly complain, some no longer return, and the condition of the tables reflects badly on our venue despite this being entirely outside our control.

For a purchase of this size, the lack of accountability and after-sales support has been extremely disappointing. Our experience suggests that once payment is taken, resolving problems becomes very difficult.

Beware. Home Leisure Direct have entered administration and have conveniently been bought out by Home Leisure Direct Worldwide Ltd who coincidentally were incorporated a week before the administration leaving us with hundreds of thousands of pounds worth of faulty goods that they’ll no longer honour any kind of warranty for. Their suppliers are leaving in droves so please don’t part with any money unless the goods are physically with you.

What a disaster! Ordered a pool table in June, promised delivery by Christmas, but it never showed up. Cancelled the order and was told to contact administrators for a refund after the company went into administration. Not a good experience 😂. Avoid this company!

Ordered a Signature Tournament Pro Edition Pool Table after visiting the Home Leisure showroom, which was delivered and installed on time. Extremely pleased with the quality of the table and the communication and service from the company. No complaints with the whole process and would highly recommend.

Neil and Aaron just delivered and installed new pool table. Excellent service and highly recommend

Ordered a pool table early December for delivery pre-Christmas as a gift for my son.

Unfortunately it took me chasing the courier on the scheduled day of delivery to find out it was no longer in stock and they hadn't been able to pick it up. At no point did Home Leisure Direct let me know this in advance of delivery date.

Upon contacting them they admitted the mistake and offered me a full refund. By this point it was mid-December and I was told it would take 7 - 10 days to action. Not ideal but was accepted.

After 10 working days I contacted them to ask about the refund and have been told the company has entered administration and has been bought out by a company with a suspiciously similar name.

If I want to get any money back I have to deal with the administrators.

Absolutely disgraceful behaviour and complete lack of compassion for those they have taken money from, for products they had no ability to supply or refund.

Please don't use this company in whatever form they reinvent themselves, as there are other far more trustworthy companies out there.

Great pool table and table tennis top. Really happy with the service and quality.

At the time of ordering, I clearly explained to the Sales Executive that this purchase was funded by a government grant and that installation had to be completed by mid-December or the funding would be withdrawn. We were originally advised to expect delivery in September, which is why we felt comfortable proceeding.

Unfortunately, this delivery did not take place. What followed were repeated reassurances but no resolution. Timelines were missed, communication was inconsistent, and the urgency of the situation did not appear to be reflected in the service provided.

As a result, we only received our order mere days before the critical grant deadline we highlighted from the beginning. This situation has caused avoidable stress and uncertainty.

Overall, a disappointing experience, and not one I would recommend if you are relying on agreed delivery dates.

Note: Should a senior member of Home Leisure management wish to reach out, I can provide full timeline of communications etc.

Good service and beautiful table delivered and installed by helpful delivery team.

From the first phone call to the delivery thing went smoothly.
The delivery and set up guy's we're great very polite carful and professional.
Table itself is great really pleased we went with home leisure.

Just had the Signature Norton installed at home, and to see we're happy with the table and the service is an understatement.
The table plays perfectly as well as being as beautiful piece of furniture. Great service from sales to Installation and I would advise anyone looking to buy, go and see the team at Home Leisure.

Great service. I had a promotional discount and couldn’t get it to work online , called them and they put it through no problem at all. Was a fast and professional service. Great pool table and teenage boys (& hubby) love it ! Thanks

Delivery was super quick and installation was amazing. 2 guys came and installed the pool table with care, precision and speed. We are super pleased with the table.

We went for Home Leisure Direct based on a recommendation and online reviews. As you would, we first shopped around but as soon as we met the team at there offices we knew straight away these are the guys we want for the job. The process of choosing the table, cloth etc was made straightforward by Charlie with great advice, opinions and recommendations being given.

The date was booked and the fitters turned up on time. Both Neil and Nathan were polite, courteous and answered any questions we had. They worked hard and cleaned up as they went along.

The table (Rasson Apollo) looks amazing. Better than what we thought it would look. Home Leisure Direct are professional, friendly, family orientated and supply and fit the best pool tables.

Thank you so much.

Delivery by Neil and Nathan was on time and expertly done and they were both very pleasant and happy to help explain the basics of the assembly. From order to delivery and installation everything was super efficient. A great early Christmas present!

Callum and the team are amazing.
Right from the beginning, Callum was helpful, informative and attentive.

His attention to detail and follow ups were great and when the team turned up to assemble the table, the experience got even better.
The table itself is the best I've seen (we got the Rasson Apollo on Callum's recommendation).

I got it for my UK team as a surprise and needless the say it went down well.

Thanks to Home Leisure, VERY satisfied.

I ordered from Alex at Home Leisure Direct a pool table, benches and arcade machine for our family home a few weeks ago. We knew the pool table would arrive by Christmas with the 4 person arcade machine timeframe looking at March.

On 1st December they arrived with the pool table and WOW, it completely exceeded our expectations. The table is stunning with the cast iron pipe legs, and the matching benches are worth purchasing for when using as a dining table. We changed from red and yellow to blue and yellow pool balls and also purchased extra spots and strip pool balls so I can play 9 ball pool.

Everything that was expected arrived and was so well packaged. The team built the table and showed me how to level when needed.

We have now had an email to say our arcade machine will be arriving on 8th December 3 months earlier and before Christmas.

I will never go anywhere else for items and in time when the cloth needs replacing, I will be calling to arrange as their support is second to none.

Thank you Alex and Home Leisure Direct.