Home Leisure Direct Avis 

1 741
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Phil and Duane delivered my new pool table this morning and were brilliant. All done efficiently and everything explained. Whole service from start to finish has been excellent

Noté 5 sur 5 étoiles

Outdoor Signature Pool Table delivered and installed today. Chris and Mark were superb helping to situate the table in the best location to maximise game play experience. Table looks amazing, plays... Voir plus

Noté 5 sur 5 étoiles

Alex, was amazing throughout the whole process, great knowledge and information whilst helping me choose the right pool table for our club. all the way through to delivery and any other questions I ha... Voir plus

Noté 5 sur 5 étoiles

Fantastic service from start to finish, ordered the pool table, and was told estimated date at time of order, kept fully informed of proposed delivery date, and it was even a little earlier than expec... Voir plus

À propos de l'entreprise

  1. Événements & divertissement

Écrit par l'entreprise

Multi-Award winning Games Room Retailer. Incredible range of the World's best products, many exclusive to us. Visit Europe's largest showrooms.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 50 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(1 741)

163 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Signature Huntsman pool dining table

I ordered a Signature Huntsman (oak and walnut) 7ft pool table with a superfine grey cloth. Delivered within 3 weeks as estimated. The delivery guys were brilliant as well - arrived when they said, quick and efficient setup and lots of helpful advice.

Table plays brilliantly. Cloth is superb. Cushions respond perfectly. And the table looks lovely when not being used.

The overall experience makes the investment worthwhile and am sure we will enjoy for years!

21 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Outstanding.

From my first visit to the showroom to delivery day, I can honestly say my experience with this company has been outstanding.Jake has kept me informed throughout the process and is a credit to Home Leisure Direct. My Pinball machine was delivered today by Chris and James and installed so fast, I was playing it within minutes. Brilliant service and I am in awe of my awesome Pinball machine. These guys are outstanding.

18 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Great showroom visit and Callum was…

Great showroom visit and Callum was very accommodating with all our questions and helped with the final selection of pool table

5 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you so much for your kind words! We’re delighted you enjoyed your showroom visit and that Callum was able to help with all your questions. We hope you’ll enjoy your new pool table for many years to come, and we’re always here if you need any further assistance.

Noté 5 sur 5 étoiles

Beautiful Pinball Machines

Callum at Home leisure direct was so helpful and found me two pinball machines in beautiful condition that I had almost given up trying to find. The process from start to finish was made so easy and I highly recommend using them.

11 août 2025
Avis spontané
Noté 5 sur 5 étoiles

Quality table

Ordered and delivered in exactly 4 weeks, table is very well made and plays superbly, table fitters were spot on, everything went really smoothly with no problems

11 août 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you so much for your kind words! We’re delighted to hear your table arrived on time, plays superbly, and that our fitters did a great job. It’s fantastic to know everything went so smoothly from order to installation.

Wishing you many years of enjoyment on your new table!

Noté 2 sur 5 étoiles

Poor communication

Ordered a signature pool table plus various accessories and upgraded cloth. From placing the order the communication wasn’t great and generally takes a week for a reply to an email which then doesn’t resolve the issue just blames their stock levels, their computer system or other suppliers. Still awaiting cues from an order placed early June when they took full payment. The delivery went well and was very good. (Hopefully the other bits will all be resolved soon) 🤞

8 août 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for taking the time to share your feedback. We’re really pleased to hear that the delivery of your Signature Pool Table went smoothly, but we’re very sorry that our communication and delays with your accessories haven’t met the standard we aim for.

We completely understand how frustrating it is to be waiting so long for your cues and upgraded cloth, especially after payment has been made. Unfortunately, some items have been affected by ongoing stock and supplier delays, but that’s no excuse for slow or unhelpful communication from our side — we’ll be reviewing this to make sure you receive faster, clearer updates going forward.

Noté 5 sur 5 étoiles

Pool coaching session with Ben Flack

I have just finished a 1 day pool coaching session with Ben Flack.

What an amazing experience from start to finish.

Anyone looking to take their game to the next level, speak to HLD and get yourself booked in, you won't regret it.

Many thanks to Ben for his advice, tips and patience throughout the whole day.

3 août 2025
Avis spontané
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Réponse de Home Leisure Direct

We’re so pleased to hear you had such a great day with Ben! He’s a fantastic coach and it’s wonderful to know his advice, tips, and patience helped make the session such a positive experience.

Thank you for recommending us — we hope the skills you picked up help take your game to the next level, and we look forward to welcoming you back in the future.

Noté 5 sur 5 étoiles

Home pool table

Really pleased with my purchase, good quality table and expertly installed. Thanks to Sam for smooth ordering process.

1 août 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for your kind feedback! We’re delighted you’re pleased with your new table and the quality of the installation. We’ll be sure to pass on your thanks to Sam — he’ll be chuffed to know he helped make the ordering process smooth for you.

Enjoy your new table!

Noté 5 sur 5 étoiles

A lot of machines, and still great service!

Have purchased several pinball machines from this company. Currently at 9 machines in total. Great service and fantastic machines.

4 août 2025
Avis spontané
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Réponse de Home Leisure Direct

Wow — nine pinball machines! We’re thrilled to have been part of building such an impressive collection. Thank you for your continued trust in us and for your kind words about our service.

We hope all your machines keep delivering endless fun, and we look forward to helping you add number ten when the time comes!

Noté 5 sur 5 étoiles

We dealt with Ben when ordering our…

We dealt with Ben when ordering our kit. Honestly couldn’t meet a nicer guy and of the million questions we asked him, he answered 99% of them on the spot. Any he couldn’t answer were followed up by him within 24h. Honestly, couldn’t be better.

1 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for your lovely feedback! We’re so pleased to hear Ben looked after you so well and kept you fully informed throughout the process. We’ll make sure he sees your comments — it’ll mean a lot to him.

Wishing you loads of enjoyment with your new kit, and we look forward to helping again in the future.

Noté 5 sur 5 étoiles

Faultless Service

Ben, Josh and the entire team have been an absolute joy to deal with from start to finish. A very long 6 months + in the making, they’ve stuck with us throughout, always there to offer a pointer, insight or useful trade contact to help us bring a brand new venue to life. We genuinely couldn’t have done it without the support from everybody at HLD.

28 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for such wonderful feedback. We’re delighted to have been part of your journey in bringing your new venue to life. Ben, Josh, and the whole team will be thrilled to know their support, advice, and contacts made a difference along the way.

It’s been a pleasure working with you over these past months, and we can’t wait to see your venue thriving.

Noté 5 sur 5 étoiles

Great service from start to finish

Great service from start to finish
Pool table ordered, delivered and installed all within 3 weeks
Build quality is exceptional, cloth and cushions topnotch
Thank you Jake and the installation team

29 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for your kind words! We’re so pleased to hear your table was delivered and installed so quickly, and that you’re happy with the build quality, cloth, and cushions. We’ll make sure Jake and the installation team see your thanks — they’ll be delighted.

Wishing you many years of great games on your new table!

Noté 5 sur 5 étoiles

Would thoroughly recommend HLD

Neil and Jo were excellent. Got the table in, beautifully set up and in record time too! All at HLD were excellent in the purchase etc too.

29 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for your kind words! We’re so pleased Neil and Jo got your table in and set up so beautifully — and in record time too. We’ll be sure to share your feedback with them and the rest of the team.

Enjoy your new table!

Noté 5 sur 5 étoiles

Lovely table

Lovely table, arrived just after a week and the fitters put it up in about 45 minutes nice one guys

24 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

We’re delighted you’re happy with your new table and that the fitting went so quickly and smoothly. We’ll pass your thanks on to the team — they’ll be chuffed to know they made the process easy for you.

Enjoy your games!

Noté 5 sur 5 étoiles

Tournament Pro Pool Table

I contacted Home Leisure Direct after speaking to a friend who recommended them.
Placed order through sales after speaking to Dan who guided me through the buying/selecting the right pool table for my circumstances.
I was kept up to date with progress and confirmed deliver date.
Table arrived on time delivered by two great guys who installed the table and talked me through some hints and tips on looking after it.The table is a Tournament Pro 7” and it looks great just what I had in mind.
I am delighted with the service I have received and wouldn’t hesitate to use Home Leisure Direct again and indeed recommend them to others.
Well done team and thank you.
Patrick

17 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for taking the time to share such detailed feedback. We’re thrilled to hear Dan helped you choose the perfect Tournament Pro 7”, and that you were kept updated right through to delivery. We’ll pass your thanks on to the installers — they’ll be glad their hints and tips were helpful.

We hope you enjoy your table for many years to come, and we truly appreciate your recommendation.

Noté 5 sur 5 étoiles

Just had my pool table delivered and…

Just had my pool table delivered and set up all installed on time delivery guys done great job talked me through every thing for care of table just had my first game couldn’t be happier thanks guys

16 juillet 2025
Avis spontané
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Réponse de Home Leisure Direct

We’re so pleased your new pool table arrived on time and was installed smoothly. It’s great to hear the delivery team took the time to explain how to care for it — and even better to know you’ve already enjoyed your first game!

Happy playing!

Noté 5 sur 5 étoiles

Great Experience

Our experience started with a phone call with a friendly and knowledgeable advisor. We were invited to the showroom to see and try the pool tables. Excellent one to one service during our visit and we left with a much better idea of what we wanted.
We ordered online and had delivery within 2 weeks.
During that period, Callum kept in contact and answered all of our questions. The installation team were very professional.
The table is fantastic. Can’t fault it.
The only niggle is that we had to settle for a cloth that was in stock to get a quick delivery. The colour we actually wanted had a lead time of 8-10 weeks which is not what it says on the website.

30 mai 2025
Avis spontané
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Réponse de Home Leisure Direct

Thank you for sharing your experience. We’re delighted you found our showroom visit and one-to-one service helpful, and that Callum kept you informed right up to delivery. We’re pleased you’re enjoying the new table and the quality of the installation.

We appreciate your feedback about the cloth lead time — we’ll review this to ensure our website reflects the most accurate availability in future.

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