Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
L'entreprise a répondu
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Voir plus
L'entreprise a répondu
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Coordonnées de contact
Chine
- www.homrain.com
1,8
Bas
255 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
Received email that the order Shipped
Received email that the order shipped on August 31, it has been 11 business days and the shipment labeled was created and we have a tracking number but USPS has not received the package in order to ship it. Order # WBHRUS11428
30 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Poor Customer Service and Quality
Both color and quality of the items I received are not what was represented on the website. Sizing runs small and neither of the dresses fit. Website says 14 day return policy, but I can't get customer service to respond to my emails and provide instruction for returns. Chat on website is disabled and no phone number listed. How am I supposed to return in 14 days if I can't get them to respond?
11 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
SCAM
SCAM! I wish I could give it a 0. I wish I could call because their email process for returns is a complete scam. The dress is cheap and the zipper is broken. I am now stuck with a dress that cannot be worn. Horrible company. I wish I would have read the reviews before ordering. Do yourself a favor and go elsewhere.
31 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Runs Small
I ordered my daughter’s dress from Homrain. It arrived 1 day later than expected so I give them 3 stars on delivery. However, the dress is way too small and we actually measured my daughter and went by the sizing guide on the website. We ordered a size 8. It needed to be 1-2 sizes bigger. Now granted she wears a size 6 or 8 in US sizes.(depending on the brand) the dress was made well for the price, just too small.
Now, we are in the process of returning the item. We sent an email asking to return the item. Had to then send pictures of the dress, including the size tag. Waiting for them to respond on where to actually send the dress. Did get an email that we could keep the dress and they would refund us 10 percent of the dress…so like $10…NO thanks. Waiting on the return label info so we can mail it back. (We got the dress on 9/9/23 and have 14 days to return it..it’s 9/12/23 as I write this). The return is a hassle and way to involved. The dress shipped from a Texas address, yet the return page says we have to deal with a customs charge. So should be interesting to see where it actually goes. We Will NOT be ordering from Homrain again. We buy a lot on Amazon and never have problems with returns. Homrain needs to take lessons from Amazon on returns
12 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Order #WBHRUS11888
Order #WBHRUS11888
I had placed an order on Aug 24 and received no updates or emails in response to my concerns. I took into consideration of the processing time and shipping time but still have not received it on time. Looking for an update and possibly a refund if the dress isn’t delivered in time.
12 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Not reliable
I ordered a dress it took a long time to ship beyond what they estimated and then looked nothing like the website. I emailed customer service and still have not got a response on how to return per the instructions on their website
11 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
i HAVE BEEN EMAILING THE COMPANY
i HAVE BEEN EMAILING THE COMPANY, TRYING TO RETURN 2 DRESSES THAT ARE CHEAP QUALITY AND NOT THE CORRECT SIZE. I HAVE HAD ZERO RESPONSE FROM COSTUMER SERVICE. SO FRUSTRATED!!!!
11 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
A SCAM
I ordered a dress on August 15, 2023 and paid $26.99 for expedited shipping (3 business days). Today is September 11, 2023 and I still have not received a dress. I’ve emailed several times and the response is your order is processing. At this point I don’t need the dress. DO NOT ORDER FROM THIS COMPANY. If there was an option for (-) stars I would have chose that.
10 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I just ordered a dress from this store…
I just ordered a dress from this store yesterday and I have homecoming near the end of October. My order number is WBHRUS13629 and I’m wondering if it will come before October 20th?
8 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Order # WBHRUS10988 If you had 0 stars…
Order # WBHRUS10988 If you had 0 stars that's what I would give! We ordered a dress August 7, 2023 with Standard shipping (6 -10 business days). I had to email the company for a tracking number. On 8/28/2023, it had cleared customs and was at JFK for delivery to local courier. Since then all I see is that it is in transit. No one in the company has answered my email requests about a US tracking number.
2 septembre 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
A night out done effortlessly
This lace mini dress pairs well with sneakers or heels alike. It's flirty and figure-flattering for date nights or evenings out. I feel confident and comfortable without excessive fussing.
6 août 2023
Avis spontané
Réponse de Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
Plan Early
I gave Homrain 5 stars because, after reading the reviews I panicked and ask for a refund on my order. They refunded my money within two days of requesting a refund. When requesting my refund I explained to them that they need to let customers know (in large print and with the shipping time) when ordering that there is a 7-10 day processing before the item is shipped, which will take another 3-6 days. That way people will know that there will be a wait before their item arrives and they can plan earlier for their event. By sending my refund promptly, let me know they are a reputable company. I probably will order again but make sure I plan ahead because the dress I wanted was really beautiful and would like to see in person .
30 août 2023
Avis spontané
Réponse de Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
I’ve actually gotten two dresses here…
I’ve actually gotten two dresses here and am very very pleased. We chose a custom dress the second time that said it would ship in like 7-21 days and chose 3-5 day shipping. We got it in 13 days! It fits perfect and looks about 90% identical to a dress that was 350 more in a boutique here.
1 septembre 2023
Avis spontané
Réponse de Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
ORDER WBHRUS12145
ORDER WBHRUS12145. I ordered with a 3-5 business shipping and it’s been about 4 days and my order hasn’t even been shipped out and y’all won’t answer my emails to get atleast an update.
31 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
A little black dress goes anywhere
Versatile enough for work or weekend alike, this LBD remains a staple. The substantial fabric retains its shape without wrinkling - it's always ready to pair with heels or flats at a moment's notice.
13 août 2023
Avis spontané
Réponse de Homrain
Dear customer,
Thank you very much for being part of Homrain!! We appreciate your business and hope to serve you again soon!
Best Regards,
Homrain Customer Care
Terrible communication and false pics
I’ve tried to return a dress to Homrain but the email address wasn’t send able nor would they give me the mailing address for returning an item that doesn’t look like the image. AVOID!!!
20 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
Zero
Zero! That's my rating. Do not buy from this company. We still haven't received an order from MAY! I've contacted the company several times, and they send the same generic email that I should contact the shipping company. Their shipping company can't be reached through phone or email. Not good! Do not order.
17 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I still have not received my order
I still have not received my order. It's been one month and they just say it's processing. Scam scam scam!!!! DO NOT BUY!!!
2 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
This company is an absolute scam
This company is an absolute scam! The items being represented on the website are images the company has taken of items from other companies. They are NOT selling the items you see and think you are ordering, but instead a cheap knock off that is nowhere near the quality you think you are paying for. The item I ordered was a beautiful, flowy, royal blue homecoming dress with rhinestone overlapping straps, and with pockets. The item I got was a stiff,
crispy, ugly blue, badly designed dress with two simple spaghetti straps that would not fit anyones proportions and no pockets! The chest was so insanely huge you would have to have a size zero body and an H cup size to fill it out, that is not what the size chart described.
As others have stated, the return policy states you pay the shipping to return, which should be less than $20 to anywhere in America and is totally acceptable for online shopping which most consumers are willing to pay. They do not state anywhere on their website or return policy that they ship the item from CHINA! They offered me a percentage of my purchase, the equivalent of $16 to keep the item or pay to ship it back to CHINA.
Absolutely a scam
1 août 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
I ordered from the company from their…
I ordered from the company from their "US warehouse" and was ok to pay return shipping if the dress did not fit. No where did it indicate the dress shipped from China, until the tracking info was received. The dress did not fit right and the zipper broke when trying it on. Dress was poorly made and customer service offered me 10% of the purchase price to keep a dress that did not fit and broke when trying on. I asked for their "US warehouse" address and was told the only place for returns was China. $120 to ship back the $80 dress. I couldn't sell it, and they would not work with me. I did get my money back after filing a dispute with credit card company. Would rate a 0 if that was possible.
Writing a review here as there is no place on their own website to submit one---only areas to read wonderful reviews that end in average 4.6 rating. Complete lies!!!
5 juillet 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thank you for taking the time to leave a review about your experience with Homrain. We value your feedback and sincerely apologize for any inconvenience or frustration you may have encountered.
We have just applied for our own brand on this platform, so we were unable to respond to your review before. Please know that we take our customers' feedback very seriously and are committed to providing prompt and effective assistance. At Homrain, we are continuously working to enhance various aspects of our business, including: Product quality；Customer service；Logistics and shipping.
If the issue you experienced with your order remains unresolved, we would like to address it personally. Please email us at support@homrain.com with your order details and a brief description of the problem. Our team will review your case and work with you to find a satisfactory resolution.
We appreciate your patience and the opportunity to make things right. We look forward to hearing from you soon and ensuring your next experience with Homrain is a positive one.
Kind regards,
Homrain Customer Care
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