Their policy, is that you will only be refunded for shipping. What kind of businesses have a policy like that? Bad business practices, no customer care or concern. I placed my order, I paid for expedi... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Phoenix was very helpful in helping me to change an my order to a different color dress. She did a wonderful job!!
L'entreprise a répondu
Achtung! Qualitativ bei weitem nicht so schön und hochwertig, wie es auf Homrain.de abgebildet und angepriesen ist. Retouren werden nur bezahlt, wenn das Kleid kaputt ist. Jeglicher Schönheitsfehle... Voir plus
L'entreprise a répondu
Das Kleid hat leider überhaupt nicht gepasst und die Qualität lässt auch etwas zu wünschen übrig. Das größere Problem ist allerdings, dass auf meine Rücksende Anfrage nach 6 Wochen trotz mehrmaliger N... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Homrain is a global online retail company that delivers products directly to consumers around the world.It was established in 2017, and registered brand trademark in 2017. We specialises in women apparel and accessories, especially in prom dresses, bridesmaid dresses and wedding party dresses, also with party accessories.We have our own factory and long-term supplier.We can make to order for all customers with many requirements in special occasion dresses.
Coordonnées de contact
Chine
- www.homrain.com
1,8
Bas
255 avis
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Les gens ont aussi consulté
HORRIBLE COMPANY ***SCAM ALERT****
I placed an order on Apr 13, 2023, (WBHRUS9669) with expedited shipping for 3-5 days, and I still have not received my order or a response to my email. My son's prom is May 6th, and now I am scrabbling trying to locate another suit for him. This company is a scam, and I want all my money back.
13 avril 2023
Avis spontané
Réponse de Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
I order my tux on April 20th and have…
I order my tux on April 20th and have no idea whats taking so long. Prom is May 6th and im scared i wont be able to go with my girlfriend my senior year. If i could get a refund or someone to respond back giving me some information on whats happening. Thatd be perfect! But i havent heard a thing at all :( order number WBHRUS9952
20 avril 2023
Avis spontané
Réponse de Homrain
Dear Customer
Sorry to bother you
We apologize for the delay in delivery. Since we are in peak season, the items you ordered are very popular among our customers, our products are in high demand, so we are sorry for not delivering to you in time
On behalf of our company, I would like to apologize for all the trouble this order has caused you. We are currently making major improvements to our customer service, quality and logistics departments.
have a nice day, hope to your reply!!!
best wishes
Homrain
Still waiting !!
My order WBHRUS9119 still is not here when it said 6-10 days and I placed it about a month ago. I have prom in less than 2 weeks and stressed out. I can’t even track where the pack is at.
25 avril 2023
Avis spontané
Réponse de Homrain
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 8-10 days for shipping.
Here is the tracking link:
https://t.17track.net/en#nums=4202751992612927005817000029513711
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Order number WBHRUS8882
Customer Service won’t respond to me! I sent pictures and can’t receive a response. I need a refund……Order number WBHRUS8882. I am requesting a refund. I received a dress 3 weeks after ordering. The dress was made incorrectly with the satin layer that was supposed to be on the outside of the dress was used as the under layer and sewn underneath with the under layer on the whole top of the dress. Please refund my order
20 avril 2023
Avis spontané
Réponse de Homrain
Dear Customer
Thanks for your feedback.
We are sorry for making you unhappy. Most of the dresses listed on Zapaka are designed and photographed by ourselves. What you see is what you gonna get. We are confident in our dress similarity.
In order to help you better, we have contacted you by email, and you can send me the picture of the clothes by email, and I will deal with it for you, have a nice day!!
Kindest Regards,
Homrain Customer Care
Hi I ordered my dress on April 16th and…
Hi I ordered my dress on April 16th and I paid for 3 5 day shipping and it’s hasn’t arrived I have tried to email but I haven’t gotten a email back WBHRUS9753 if it won’t come on time I want a refund.
24 avril 2023
Avis spontané
Réponse de Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 17th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Don’t buy from Homrain.
The worst company ever. They sent my daughter a dress with a broken zipper. The dress shipped from California and they want me to return it to China. Customer service is a joke you cannot call and speak to anyone.. customer service told me to send it to China. Your not helping at all. You told me to return it to china.
30 mars 2023
Avis spontané
Réponse de Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Absolutely not
Absolutely not. Ordered almost a month ago and it went past my house all the way to berlin and has been there for days. I am so stressed. I have emailed them multiple times and nothing. A real rip off. I want a full refund!
23 avril 2023
Avis spontané
Réponse de Homrain
Dear customer,
We apologize for the problem. As for your case, could you please firstly advise us with your Order Number? Our email address is support@homrain.com.
We will then help check what caused the problem and try to find a proper solution to help you out.
Thank you for your understanding and cooperation in advance.
Best regards,
Homrain Customer Care
Still Waiting!
I have attempted to contact Homrain several times. They have not had any updates on the dress whatsoever. I ordered it at the beginning of the month and had it be delivered as early as possible. It hasn’t shown up and it’s worrying me. I need to know if they either are out of the dress that I want or that they are going to be a while. I didn’t have it getting tailored so I don’t know why it’s been this long.
22 avril 2023
Avis spontané
Réponse de Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
ORDER STILL IN PROGRESS
ORDER: WBHRUS8965
I’m reading these comments and I’m also very concerned about getting my order in on time. I’ve contacted their “support” email numerous times and have received no reply. Ordered 4/2 and now it’s 4/21 and USPS is still “awaiting item”. Either give me an update on when my item will arrive or a refund.
20 avril 2023
Avis spontané
Réponse de Homrain
Dear
Thank you for taking the time to leave a review!
Firstly, all dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered)?
The order total time = tailoring time + shipping time
Your order is shipped by Jitu Logistics, here is your tracking number: https://t.17track.net/en#nums=4201912992612903269814100002378180, and the logistics shows that it has been signed for on April 22
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
If I could give less than 1 star I…
If I could give less than 1 star I would. Same complaint as everyone else.They gladly took my money on 3/31/2023 with an estimated 6-10 business day delivery time. No sign of dress being shipped, no response to any of my 5 e-mails, no dress and certainly no response from Homrain. Last e-mail sent I cancelled the order and demanded a full refund. Shockingly no response yet!
18 avril 2023
Avis spontané
Réponse de Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY. I ordered my son prom tuxedo and paid for expedited shipping (3-5 business day) Order#: WBHRUS9752. I sent this company several emails with no response. The order states it has not yet been fulfilled and your time has expired. Refund me my money and I'll filing a claim to report this company to the Better Business Bureau so they can no longer operate in the United State.
16 avril 2023
Avis spontané
Réponse de Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 7-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 17th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
Ordered my prom dress over a month ago…
Ordered my prom dress over a month ago for my prom this saturday. STILL not here. We were told 6-10 business days. We’ve been checking on it for the past two weeks and it’s been anywhere from Japan to Berlin!! Horrible experience.
19 avril 2023
Avis spontané
Réponse de Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I have been emailing for the past 3…
I have been emailing for the past 3 days about updates on the status of my order with ZERO RESPONSE!!! I need my dress asap and paid extra for expedited shipping!!! I cannot believe this is turning out to be a scam! The extra processing dates are NOT advertised when you buy the dress, but can be found in the deepest place of the website. I did not need tailoring for the dress! Horrible experience cannot believe this is happening! WBHRUS9731
14 avril 2023
Avis spontané
Réponse de Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping, and I found you purchased order on April 16th, the system shows the earliest shipping date is around May 9th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I wanted to cancel my order of 3…
I wanted to cancel my order of 3 dresses. I did everything I was told on the website. I emailed them with my order number and all the information they had said they needed on the website (including screenshots). This was also 4 days after I initially ordered them and they had not yet been shipped. I have not received any response and I am starting to doubt I will. Do not trust this company.
10 avril 2023
Avis spontané
Réponse de Homrain
Thank you for your reply.
We’ve canceled the order. Please note that for the refund, according to the rules of the payment platform, we can only issue you the refund to the Original Card/Account Which You Paid for the order in 5 - 7 working days, which all depending on your bank processing.
We apologize for all the inconvenience caused. Please contact us if you need any further assistance. Hope to serve you in the near future.
WBHRUS9006 Order #
WBHRUS9006 Order #
Ordered my daughter prom dress on April 2…still not here and hasn’t shipped. It’s April 18th. Need dress now. Was told it would be expedited. Disheartening to read all the bad reviews.
18 avril 2023
Avis spontané
Réponse de Homrain
Dear
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Yours is ready and ready to ship within 24 hours, rest assured
If you have any order issue, please kindly feel free to email us at support@homrain.com or provide us with the valid order number.
Thanks,
Homrain Customer Support Team
No update on order
I ordered my prom dress on March 30, 2023 and still haven’t received it. I even paid for expedited shipping. I have emailed the company multiple times and only got a response two weeks ago stating that the dress is still processing. I have prom on April 29 and I’m worried that I will not have my dress on time. Order #WBHRUS8760
30 mars 2023
Avis spontané
Réponse de Homrain
Dear
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
Yours is ready to ship within 24 hours, would you accept that?
Homrain Customer Support Team
Order WBHRUS8785
Order WBHRUS8785
Please Help! I have written several emails regarding an update with NO response. Ordered dress March 30th, site says paid March 31st. I really hope I am not being scammed. We really need it for prom Next Week! The dress was not a special order nor was it a clearance item- paid full price. Please provide an update. I fulfilled my end by paying- Please fulfill the order.
30 mars 2023
Avis spontané
Réponse de Homrain
Hi
We feel sorry about the situation.
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 10-12 days for tailoring and 3-6 days for shipping.
Our factory has been shipped the order
Here is the tracking link:
https://www.dhl.com/en/express/tracking.html?AWB=4472951954&brand=DHL
Pls, feel free to contact us if you have any questions. Our email address is support@homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
AVOID
This place is such a SCAM and it has been a nightmare trying to get answers from anyone only to find out it will cost me nearly 3 times the cost of the dress just to ship it back to their offices in China. This company preaches that their dresses are “made to order” and that is such a joke these dresses are SO poorly made and the quality doesn’t line up with the price. The day I opened my package it had little strings sticking out all over by the seams. I am so sorry I ever purchased anything from here. AVOID AT ALL COSTS.
22 mars 2023
Avis spontané
Réponse de Homrain
Dear Customer,
We would really like to help, but we found out you left this review without any order number.
We feel sorry for that. Pls feel free to contact us and provide your order number?Our email address is support@homrain.com.
For us it's important to assist you and solve your problem. Thank you.
Kind regards,
Homrain Customer Care
I ordered dress 5 days ago and I paid…
I ordered dress 5 days ago and I paid 25$ expedite shipping, and the order is still under placed. I sent 3-4emails nobody is answering back . I used the chat on website, and they told me if I want to cancel the order they will give me 10% refund of the amount , or if I want they can give me 15%OFF on my next order. What next order,when you didn't even get me this one 🤨
LIERS AND SCAMERS. I AM POSTING THEM ON SOCIAL MEDIA TO BE SEEN THAT THEY ARE SCAM
Order# WBHRUS9332
12 avril 2023
Avis spontané
Réponse de Homrain
Dear
Thank you for taking the time to leave a review!
All dresses are made to order include standard size.
Have you noticed the tailoring time and shipping time under the "add to cart" button at the dress page (which you ordered).
The order total time = tailoring time + shipping time
Normally it will take 8-12 working days for tailoring and 3-6 days for shipping, and I found you purchased order on April 7, the system shows the earliest shipping date is around April 29th.
That means you will receive your order in time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you.
Pls, feel free to contact us if you have any questions. Our email address is support@Homrain.com. We are always here to help.
Kind regards,
Homrain Customer Care
I have never had such horrible…
I have never had such horrible experience ordering from a company. Shipment has taken way longer than website advises, member services gives no indication or helpful advice, and company will not return my money to me. I will never order from this website again. I still don’t even have the dresses I ordered - let alone reading all of the comments here when I do want to return them am already for-warned that the company is not helpful with returns again going against their own website descriptions.
28 mars 2023
Avis spontané
Réponse de Homrain
Hello ,
We apologize for the problem. We would really like to help, but we found out you left this review without any order number, and we could not find any order under your name.
Pls, feel free to contact us and provide your order number? Our email address is support@Homrain.com.
For us, it's important to assist you and solve your problem.
Thank you.
Kind regards,
Homrain Customer Care
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