Same as others on here, put in an order back in April 2026. No confirmation of dispatch received so I followed this up, they assured me it had dispatched yet couldn’t provide tracking number? I then... Voir plus
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Apprehensive at first as big bags to try. However described perfectly and for my sprockers it's a perfect feed. Already subscribed so I can forget about ordering and it just turns up at the door. Not... Voir plus
Placed order and after a couple of weeks I contacted company to check delivery and was told there was a delay and I had been informed but unfortunately I couldn’t find any sent email. I was reassured... Voir plus
L'entreprise a répondu
I was looking for a new chicken feed supplier, checking for price, quality, postage costs and delivery time. Horse & Hen came out on top, so I used them and am so glad I did. I placed my order at 13.3... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Horse & Hen Country Stores is a family owned company, who have been in the equestrian and pet industry since the 1920's and have over 100 years experience.Our ethos is about offering our customers a friendly, knowledgable experience while still offering value for money and selection.Horse & Hen Supplies Horse Feeds, Poultry feeds, pet food and supplies in Derbyshire, Matlock and nationwide.
Coordonnées de contact
Horse & Hen Country Store, 143 Brookfield Way, Tansley, DE4 5ND, Matlock, Royaume-Uni
- 0162955084
- orders@horseandhen.co.uk
- www.horseandhen.co.uk
3,2
Moyen
84 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 31 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I’ve ordered with this company nearly…
I’ve ordered with this company nearly two weeks ago now , have sent emails asking for a delivery date and phoned just getting and answer phone service and no response to emails
Not happy won’t use again avoid
7 septembre 2025
Avis spontané
Réponse de Horse & Hen
Hi Ian,
Thank you for your feedback. We’re glad we were able to address your concerns and apologize for the inconvenience. As mentioned, we sent a replacement overnight and reached out via email to gather more information to investigate your calls. We appreciate your patience and hope everything is now resolved.
Kind regards,
Team Horse & Hen
Réponse de Horse & Hen
Thank you for your feedback! We’re glad to hear you were happy with the prompt delivery and the long use-by date on the feed. We look forward to serving you again soon! 🐾
Réponse de Horse & Hen
Hi Helen,
Thank you for your kind words! We’re delighted to hear that your goose food was delivered on time and that you were happy with our service. We look forward to helping you again soon! 🐦
Kind regards
Team Horse & Hen
Fantastic service and product
Fantastic service and product! My purchase was delivered promptly and with care. I bought a bedding for my pet rats, and it’s perfect, no dust, clean and soft. I have got a very happy pets😊 I will be buying the bedding again. Thank you!
26 août 2025
Réponse de Horse & Hen
Hi Kat,
Thank you so much for your lovely review! We’re thrilled to hear that your pet rats are happy with their new bedding and that it arrived promptly and in perfect condition. We look forward to helping you with future orders and keeping your pets comfortable and happy! 🐀💛
Kind Regards,
Team Horse & Hen
website offers of 5% discount if you…
website offers of 5% discount if you subscribe to newsletter, then make it impossible to apply the discount code. Shipping cost is super expensive too. I eventually cancelled the 85.00 order and shopped elsewhere
28 juillet 2025
Avis spontané
Réponse de Horse & Hen
Hi Lynn,
We have requested further information about this and have flagged the review as suspicious as it seems a very odd 1 star review to write.
We make all our shipping cost very clear and we are one of the most competitive in our market and no feed retailer would be able to offer you Free nationwide delivery on items.
As for the coupon for any discount code this is done at the checkout which is clearly labelled for discount codes.
What we find odd is that we have no customer that has signed up to our newsletter under your name, nor do we have any abandoned cart for around the £85 mark over the last 2 weeks.
We have reached out via Trust Pilot for more information which you haven't replied to again make us very suspicious this is a false review.
Lastly, if anyone did have issue then we are more then happy for people to reach out with comment and suggestion as well as help with placing an order. We have a chat that is open for anyone to ask for help.
We are sadden that we are so suspicious and that someone would right a review that seems so harsh but this seems to be the world we live in. We hope people see past this review.
Thank you
Team Horse & Hen
First time order
I placed an order for some horse feed for the first time and was extremely impressed with the excellent customer service I received.
I spoke to a lady called Gail on the phone & Kim delivered it that evening.
I will definitely be ordering again now for all our other animal feeds.
24 juillet 2025
Avis spontané
Réponse de Horse & Hen
Hi Amy,
Thank you for your wonderful review! We’re delighted to hear that your first experience with us was so positive. Gail and Kim will be thrilled to know they made such a great impression. We look forward to helping with all your future animal feed orders! 🐴🐾
Thank you
Team Horse & Hen
Highly recommended
Horse and Hen have a huge range of products at a very competitive price.
The owner is friendly, helpful and very knowledgeable.
I buy Aubiose here for my guinea pigs, bales of shavings, and dog treats.
I highly recommend them
21 juin 2025
Avis spontané
Such a lovely family business
Such a lovely family business, nothing is too much trouble. Excellent customer service and knowledge of products. Thank you Horse & Hen
2 juin 2025
Avis spontané
Ordered horse feed on the 1st may 2025
Ordered horse feed on the 1st may 2025, now the 14th may and still no sign of it, FedEx app doesn't work, I've received an order number but no other contact from the company, called several times and no one answers the phone, will not be ordering from this company again, bought feed from different company and it was delivered within 24 hours, still hoping I will received my order but it's not looking great,
1 mai 2025
Avis spontané
Réponse de Horse & Hen
Hi Sue,
We have requested further information on this review. We have no outstanding shipments on the 1st May and no order from any Sue on this date. I am unsure why you have not been able to get through on the telephone, our lines are open 9am - 5.30pm Monday-Friday and 9am-3pm Saturdays by calling 01629 55084. You can also email us on orders@horseandhen.co.uk or use our website chat to ask any question. We have check all logs and cant see any question or enquiries from a Sue.
When an order is dispatched we send a shipment notification email and then we also follow up with a thank you email and give our details for any issues.
We are always disappointed when we get a negative review as our small team work so hard and people are so quick to leave something negative and it so hard to get positive reviews even though we send thousand of successful orders a month.
We have requested via Trust Pilot for more information on the shipment so we can locate this for you.
Impressive service from a small business
Recently bought a parcel of hemp bedding for my chickens. Delighted with the service provided: great price, auto email updates keeping me well-informed, and impressive 2-day turnaround of my order. Appreciate the 5% discount code for the next order, too. Would be very happy to order from this small business again.
28 avril 2025
Avis spontané
Réponse de Horse & Hen
Hi Deborah,
Thank you so much for this lovely review, we do our best as small family business to turn around orders quickly and have invested heavily in our auto email system so customer are kept informed. It is so easy to get people leaving a bad review mainly due to a carrier issue and it lovely when someone takes time to leave us such a positive review as we know peoples time is so precious.
Thank you!
Team Horse & Hen
I waited for nearly 3 weeks for a bag…
I waited for nearly 3 weeks for a bag of Baileys feed. Repeatedly emails only got me a few reply’s and promises but no feed. I contacted my credit card company and go a refund. I reordered from Amazon. It was £3 more expensive, but at least it arrived within 24 hrs. I won’t be using them again.
1 mai 2025
Avis spontané
Réponse de Horse & Hen
Hi Terence, Very disappointed with you review as we resent this order 3 time and reply to all your emails we had come through. Fedex also told us they had contact you several times on the first parcel as they couldn't gain access to the property. 1 of the parcels on the FedEx tracking say they have been delivered so we assumed you had got the parcel as we had heard anything until your charge back. Which we accepted out of goodwill even though we are now put of pocket by £10 for charge back and two bags of feed.
We are small business trying our best, we are unfortunately rely on carriers to deliver our products and this can sometime be out of our control, however we always resend itema and work with our customers. Unfortunately this was not good enough in this instance.
We wish you all the best
Horse & Hen
I wanted to buy from a smaller business…
I wanted to buy from a smaller business than a large organisation, but I’m afraid paying for expensive delivery and waiting over 16 days for horse feed when we needed it is not acceptable! And no communication about the lengthy delay is really not great .
10 avril 2025
Avis spontané
Réponse de Horse & Hen
Thank You Liz, As per our email you kindly replied to, this was totally our fault and human error in not highlighting your order had been placed on hold via our card provider for verification check due to high risk with our provider. We have a since spoke and done a full refund for the carriage as gesture of good will. We will take your comments on board and we have now added a new layer to ensure we do not miss communicating information like this. Thank you for order and do take care.
Cheer
Horse & Hen
Very easy to order from website good…
Very easy to order from website good communication of updates on order. Very quick delivery within 24 hrs. Will definitly be using again on regular basis for my dog food
24 avril 2025
Avis spontané
Réponse de Horse & Hen
Thank you so much! Its so nice to get positive reviews as so often with most businesses, people are quick to give bad reviews when something goes wrong. Cheers Horsr & Hen
My shopping experience at Horse and Hen
Kept me informed ….hood quality products , carefully packaged with care
Delivery driver was polite and went the extra .
Would recommend!!❤️
25 avril 2025
Avis spontané
Réponse de Horse & Hen
Thank you so much for the kind words, we love knowing our hard work as a small team does get recognised. We do try our best!
I ordered two packets of flowers of…
I ordered two packets of flowers of suphur one arrived way back before Christmas and I’ve been writing asking when do I receive the 2nd part of my order the packet cost 13.90 plus postage and it seems they must think if they ignore my request for my paid for order I will go away such a shame to be treated like this why would they do this as I would not trust them again
23 décembre 2024
Avis spontané
Super fast processing and delivery
Super fast processing and delivery, clear shipping/tracking updates. Product was exactly what i ordered. Even got a nice thankyou email with 5% off. I'll be using this business in future and recommending where possible :)
21 janvier 2025
Avis spontané
Réponse de Horse & Hen
Thank you so much for your kind words! Thank you for the recommendations! Look forward to your future business :)
Jack at Horse & Hen
Dreadful company
Communication is very poor,still haven’t recieved my order. Very poor customer service. Last time I order from this company,will stick to Amazon.
9 janvier 2025
Avis spontané
Réponse de Horse & Hen
Thank you for your review. Unfortunately originally there was some confusion in regards to your order, as we received an email requesting to cancel during the Christmas period when our carriers were not collecting. So this was put into the list to be cancelled and refunded within in the new year. At the same time we had another email from you stating that you required the order, however this was dealt with from another member of the team who hadn’t realised this had been placed in the refund pile until it was checked a few days later. Which we can only apologise for.
The order was then ready to be dispatched the first week back in January however due to our remote location and the extreme weather our carriers could not collect for 2 days, this is very rare but unfortunately out of our control.
We did reply to your two email and then offered to refund which we did the same day.
Unfortunately, we are small company that doesn’t have the resources of Amazon. We try our very best for every order. We are sorry about the mix up in emails and missing the order did in fact require sending. When we noticed we went to send the order - we aren’t a faceless company unlike Amazon and we do have a phone line to call and staff that do try their very best. We are truly sorry that we didn’t meet our high expectations of not only you but ourselves. We always willing to hold our hand up to mistakes and We Thank you again and we wish you all the best for 2025
Team Horse & Hen
5+ Stars all round
5+ Stars for being a great local company, so helpful, friendly and appreciative of your custom. They go above and beyond to fulfil your orders and queries :)
5 décembre 2024
Avis spontané
Réponse de Horse & Hen
Thank you so much. We try our best to meet our customer needs. Really appreciate your 5 Star Review!
Jack at Team Horse & Hen
Always very helpful and friendly
Always very helpful and friendly! I’ve been using horse and hen for several years they are very competitive with their prices and always have a good selection of raw food and treats for my dogs 🐶
26 novembre 2024
Réponse de Horse & Hen
Thank you Helen for the lovely review. We try our best and reviews like this just make our day!
Cheers,
Jack at Horse & Hen
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