Excellent service…I have not received service as good for many years! Friendly and great to be able to support a local business…thank you Kim and the team 😊
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer service. Maddie was brilliant. Gave me all the information I asked for, good communication and very helpful! She even helped with the delay in my delivery even though she had finished wor... Voir plus
L'entreprise a répondu
From first ordering to delivery this was a perfect transaction. The mats are well priced, and although on back order, as they and the fixing pins were out of stock, they were available when advised, o... Voir plus
L'entreprise a répondu
Ordered two wall mats for our horse box to repair the damaged panels. The panels were very reasonably priced, were delivered within a couple of days by reliable company and were as advertised. The del... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Centre de randonnée équestre
- aussi dans
- Écurie
- Fournisseur de produits en caoutchouc
- Magasin d'équitation
- Salle de gym
- Terrain d'équitation
Écrit par l'entreprise
Horsemat Ltd are suppliers and installers of quality stable mats - equestrian matting, matting for horse walkers, grass mats, matting for horse boxes & trailers and paddocks. We also, supply and install many products for kennels, gyms, sports areas, driveways, gateways, car parks, there aren't many scenarios we haven't come across in 20 years! As a small family company, we really pride ourselves on our personal customer service, we set our standards bar at Charles Kingsley's quote "Do as you would be done by" . We believe customer service is in decline and would like you to experience the standard that we would hope for ourselves. We genuinely care about our customers, their requirements and seeing your enquiry all the way through from your vaguest thoughts to the delivery or installation of your mats. Your satisfaction is our motivation, we will never unnecessarily sell you a product that you don't need. We never say that things don't go wrong, but if they do we will do everything in our power to put it right, quickly and efficiently for you. If you need a mat for it Horsemat has you covered with not only great products but fantastic service! We invite everyone to review us, and are enormously proud of and appreciate our Trustpilot reviews.
Coordonnées de contact
The Old Stables, Goldingham, CO10 7ER, Sudbury, Royaume-Uni
- 01787 886929
- sales@horsemat.co.uk
- www.horsematshop.co.uk
5,0
Excellent
948 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Super helpful ladies on the phone who…
Super helpful ladies on the phone who really knew the products and gave excellent advice. Fast delivery and exactly what I wanted!
7 octobre 2024
Réponse de Horsemat ltd
Thank you for leaving us such a wonderful review. We were delighted to be able to advise you and establish the right product for you with samples. We are sure your new lorry flooring will be just right!
Réponse de Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you and that you are happy with your mats!
Great communications and incredibly…
Great communications and incredibly helpful and friendly
19 septembre 2024
Réponse de Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to help you with both your orders!
When you speak with the team they talk to me as a friend.
When you speak with the team they always remember you.
I always feel like a valued customer not another sales opportunity.
I have asked various questions on equestrian related matters and have always received generous and informed advice.
Finally my lack of equestrian knowledge has never stopped me from being treated in a friendly and professional manner.
4 octobre 2024
Réponse de Horsemat ltd
We truly appreciate you leaving us such a wonderful glowing review Richard.
We are only a small family run company and we try so hard to share our knowledge and advice and guide our customers to the right products for them. It's actually what makes us happy.
To receive such great feedback, really endorses to us that our efforts are worthwhile and valued. Thank you.
Réponse de Horsemat ltd
Thank you for leaving us a 5-star review, we were delighted to be able to help you with your installation.
Réponse de Horsemat ltd
Thank you Jill for taking the time to leave us a lovely review. We are always happy to help our customers on the phone.
Grass Matts
Great communication, price, and super fast delivery.
Definitely recommend, you won't find cheaper or a better service .
25 septembre 2024
Réponse de Horsemat ltd
Thank you so much for leaving us a lovely review. We were so happy to be able to advise you and help you quickly.
Réponse de Horsemat ltd
Thank you for taking the time to leave us a great review, we were delighted to be able to help you.
Réponse de Horsemat ltd
Thank you so much Tracy for taking the time to leave us a lovely review. We were so happy to be able to help you.
Brilliant service
Brilliant service, product was exactly as described and delivery was spot on
29 août 2024
Réponse de Horsemat ltd
Thank you for leaving us a great review. We were so pleased to be able to help you with both your orders and you are so happy with your mats.
Great company
Really pleased with my purchase of stable mats from horsemat ltd. Good value, quick delivery and friendly service. I would highly recommend
2 septembre 2024
Réponse de Horsemat ltd
Thank you for taking the time to leave us a lovely review. We were delighted to be able to help you.
Réponse de Horsemat ltd
Thank you for taking the time to leave us a great review. We are always happy to help and advise when customers give us a call, it was our pleasure to help you with your ramp matting.
Réponse de Horsemat ltd
Thank you for leaving us a lovely review. We were so happy to be able to help you, so quickly!
Réponse de Horsemat ltd
Thank you for taking the time to leave us a great review. We were delighted to be able to advise you with the simplest way to install your wall mats!
Réponse de Horsemat ltd
Thank you for taking the time to leave us a lovely review, we were so happy to be able to help guide you to the right product!
Réponse de Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. We were delighted to be able to help you again - one of us remembered your name from 13 years ago!
5 star and more
5 star and more! A really friendly, professional company who go out their way to make sure the mats fit perfectly. Totally recommend them.
17 août 2024
Réponse de Horsemat ltd
Thank you Jennifer for your lovely review, it was our absolute pleasure to help you revitalize your horsewalker!
Very helpful and kind with instant…
Very helpful and kind with instant response to my urgent request. Thank you so much!
5 août 2024
Réponse de Horsemat ltd
Hi Lisa, Thank you so much for your great review, we were so pleased to be able to help you quickly and we are keeping our fingers crossed that your boy makes a speedy recovery!
Réponse de Horsemat ltd
Thank you so much for taking the time to leave us a great review! We were delighted to be able to help you again.
Everyone from the Horsemat team that I…
Everyone from the Horsemat team that I interacted with was fantastic - extremely helpful and good-humoured. Very competitive pricing as well for the amoebic mats. I would totally recommend Horsemat.
26 juillet 2024
Réponse de Horsemat ltd
Thank you so much for taking the time to leave us a lovely review. It was our pleasure to help you - we got there in the end! There is absolutely no doubt...Humour helps us get through the day!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.