The Home Service Club Avis 

How can you say you love your house if you don't take care of it? I knew from the start that I have to give it enough attention as it needs. Home Service Club makes up for my shortcomings. They fixed my outside sewer line recently and I have no complaints. Just a comment that they're a really great set of repairmen!

Pathetic service.. i have cancelled the contract on 23rd July 2020 and still waiting for the refund. The customer care doesn't really care. All they says is they have messaged Refund department and they will get back.

A fast talking salesman persuaded me into getting 3 1/2 years of coverage. First call was a garage door which was not covered because it involved the garage track. Second call was the garbage disposal which was not covered because it was under a year old and I had to deal with the manufacturer. Third call was a leaking water heater which I had repaired myself after three days of calling and getting no response. Fourth call was a leaking refrigerator which was not covered because it involved a hose to the ice maker. Fifth call was a broken electrical outlet which I replaced myself after two weeks of calling with no response. The sixth call was a broken faucet which they did put me in touch with a plumber after 10 days. The plumber replaced the faucet and two weeks later I received a call from HSC saying I was responsible for the $380 cost. The seventh call was to cancel my policy and request a refund for the balance. I am still waiting.

They fixed our smoke detector because the light kept flickering. They had to double back to the house though because they forgot some of their tools in our living room.

It is underrated how I don't have to make multiple calls to HSC. With a single call, they will surely respond to you and take care of your problems! I asked for home service for my garage door opener. They got it working during their visit. Love it!

Maintaining the things in the house have been easier. I've been more open to buying more applynces and doing more chores. HSC's role in this can not be forgotten! I asked them for some help with the cooktop I bought last year. Thanks for helping me!

My son couldn't sleep because his fan stopped working. I immediately called in to make sure that he would get a good night's sleep for the next day. He really was energized and pumped for the next day.

My son doesn't know but I knew something was off with the oven the morning I left. By the time I came back in the evening, it was ok again. HSC working miracles for our house once again.

Everyday brings a new surprised into what HSC can do for me. Didn't know even the water pipes of our houses can be repaired by these guys! I won a lottery when I signed up for HSC! It only cost $65 for service fee. I needed something else, commitment. And they gave that to me as well. Thanks for being a constant to me!

My flat had terrible leaks on the ceiling. Not only were they repaired, I now know easy home remedies for the leaks that I can do by myself!

Our exhaust made baffling noises. I was caught between wanting to see it and being terrified.The only clear thing I needed to do was to call HSC. They came around and had it checked. Naturally, I came along for my curiosity haha thank you

Im not so bad at repairs except the roof was just too dangerous for me. Seeing them work on it like superheroes was just something else to behold! I asked for some help with my refrigerator because it stopped working already. They got me a new one within the week.

This is my very first time with HSC and the first time to request service. My AC stopped working, I requested service on Tuesday. On Wednesday they assigned me to a contractor which I have to call and schedule an appointment. I called the contractor the same day who gave me an appointment for Friday. I waited and waited on Friday no one came. I called back no response I called HSC they confirmed that the contractor is going to call me back. No one calls. I called back HSC, they said that they will try to reach the contractor and if he is not available they will assign me to another one. No response or follow up. Then by the end of the day the contractor left me a message stating that they wont be able to help me and that my home warranty have to find another contractor. On Monday ( today) NO RESPONSE. I called HSC and narrated the whole story for the 4 th time and they answered the sane thing “ we will follow up with the contractor and will let you know “ . I told them please cancel my contract. I will return back to my old home warranty a bit pricey but I don’t need to communicate with contractors at all. They do that and schedule the appointment for me. PLEASE BE AWARE YOU WILL WASTE YOUR TIME. I regretted it.
Today is 9/4/2020. No reponse has n my canceled contract since 8/24. No refund.10 days ago I got a voice message from Laurie from the billing department left me her extension to call her back. I immediately called back because I need my refund. Her voice mail box is full and not accepting any messages and not answering the phone until yesterday 9/3. I left her a message to call me back and that I tried to call her but no answer and no way to leave a message. Today she called me to tell me that the refund will take 30 days!!! AND THAT HER VOICE MAIL BOX IS NOT FULL AS I STATED. So unrespectful people. The worst customer service you can experience ... Just wanted to add this part to my review. BEAWARE

Worried that my broken generator is not included in the Home Service Club package that I subscribed into but apparently it is included! They sent over a fix-it crew and worked on my over-heating generator in about two hours. Couldn't be grateful enough!

My dogs chewed on the wires of my dryer! Home Service Club told me that they could have it replaced in a day or two. That's amazing service! I needed the replaceent and they helped as promised

I must say that the Home Service Club customer representative that I spoke to on the phone regarding my hanging gutter was really friendly. It felt like I was talking to someone I knew for years! He was really polite and happy-sounding and on top of being really approachable, he knew all about what to do with my problem. Kudos for having guys like him, HSC!

Bought a three year contract with this horrible company. One year in we had a problem with an appliance. The coverage was terrible, so we have cancelled the remainder of our contract (which is allowed under their terms). Was told we would receive a refund of approximately $900. After 30 days, we had not received our refund. Called back and told it would be 60 days. It is now 90 days and 5 calls later all we get is the runaround. THEY STILL HAVE OUR MONEY! Do NOT use this company!! They scam you from your money. Would give negative stars if this were an option. Don’t believe the positive reviews!

I wanted to give a zero star rating but I had to select one to start my review.

Three calls and zero resolutions. My water heater quit working. A “service” rep came out looked at the heater. Did not put his hands or a tool on the heater and said he would call HSC. HSC called me back two days later and told me sediment was the issue and that was not covered. How they figure sediment was the problem I have no idea since the technician just looked at the heater, nothing else.
My next call A electrical issue - wall socket not working. Technician showed up and after a while it was determined that a ceiling fan mount was loose and caused the problem at the wall socket. He said to get that repaired and the wall socket would work. GET IT FIXED??!!?? That’s why I called HSC. He sure took his $75 and left but my electric failure was not resolved. I found the problem with the fan mount and re-secured the mount. It didn’t fix the problem with wall socket. Then COVID hit. After waiting 4 months I called HSC and told them the wall socket was not working still. HSC said it was a condition due to improper fan installation and they wouldn’t cover it. I informed the the fan was repaired as the tech said but failed to fix the problem.
LAST STRAW. August 8th my gas stove top electrical starters began clicking all at once even though none were turned on. I had to unplug the stove top and called HSC. After waiting almost a week I called back and was told to call a technician myself. I told rep on phone I was calling better business bureau and report them she said she would have a supervisor call me back. Never happened so just to aggravate them I called HSC back and said I had not heard from supervisor or a technician for my issue. A technician was assigned and reportedly would call me for appointment. NEVER HAPPENED. So I called them back again to aggravate them as much as they have annoyed me. Today is AUgust 25th. No technician still.

To fix my water heater, I called a plumbing company and I have hot water. No thanks to HSC

My electrical issue with wall socket is not resolved. 5 months later!

My stove top is still not working almost one month

DO not get a warranty with this company

I will be filing a complaint with BBB and anyone else that will listen.

HSC Warranty did it again. I have eight properties on contract with them and service started on 4-7-2020
I recently had an emergency call from a tenant and his water heater broke. It was bubbling water from top.
Called a plumbing company and got a quote for about $3000.
I tried to call hsc to get an authorization and no body ever comes on phone.
My tenant was threatening and I even offered him to go to a motel for a night. But the I was not sure that hsc will in time.
I got the water heater replaced thru my handyman for the cost of Water Heater at home depot plus $600 for installing it
today Augut 25, 020 HSC refused to honor as it was unauthorized repair
If you have an ongoing contract, cancel. I you are getting the service, tell me how
I have talked to Stephanie Sanchez, Stacy Clark, Lori Reid, and others in HSC

Like what some of the other REAL clients have said, this is a company that you must stay away from at all costs. Having no warranty is actually much better than having anything to do with them. They will do everything in their power to make you pay whatever it costs to repair your appliances on your own instead of having to go through their useless customer service representatives. After filing a service claim in 2019 and waiting more than 6 months to hear from them, I finally call them again to find out that they do not recommend repair and instead suggest replacement of the appliance (microwave). A whopping $50 was their value of replacement! After 6 months of wait time and absolutely zero contact this is the best that they can offer. Although the company claims that there is no appliance lifetime requirement, they will not fix appliances past what they deem is the average lifetime and will reimburse you for the depreciated value of the appliance: a joke! They will also make you pay all the visit fees and then ask you to dismiss the repair representatives until they decide whether or not to approve the repair or rather look or generate fine print that negates their responsibility. Beware they will take your money and do every single thing to keep from repairing or standing up to their claims. Save your money for your own repairs! Last interaction with them was this morning for the repair of washing machine that they also deemed was not covered because it was due to an electric surge. This is an absolute lie because we were standing next to the contractor as he explained the cause of malfunction due to normal wear and tear. So not only do they take your money they will also make up their own stories and act upon them.
Contract: 288105
Washing machine claim #674737