The Home Service Club Avis 

I have been a customer for 5+ years. My first claim was for my AC unit that went out. The claim was denied because the complete system wasn't from the same company. The unit was in the house when I purchased it. If they are that specific, they should inspect and let you know if you're not eligible prior to taking your money. I figured that was a fluke and stayed with them.

Now, my second claim is for my refrigerator that won't cool. I filed the claim online and didn't get a confirmation that was supposed to be automatic. I called and waited online for 40 minutes to get the confirmation. The next day, they called and assigned a technician. The technician called me at the end of the day, but wouldn't schedule an appointment because they told him the wrong service fee. I called HSC back and waited on hold for over 20 minutes, to be disconnected. I called back and opted for the call back option. They returned my call late that evening and said they would contact the vendor with the correct information. He wouldn't answer their calls, so they left a vm. The next day, I left vms for the vendor, who didn't answer or return my calls. Now the 4th day with no refrigerator and after throwing away all of my food, I call the vendor from another phone. He answers, but refuses to schedule an appointment because HSC owes him money and he has to resolve that first. I immediately call HSC to try and get another vendor, so I can get someone to at least come and look at the refrigerator to start the repair process. They try again to contact the vendor, who does not answer their calls. Now, the vendor has been dodging my calls and their calls for 3 days. They refuse to give me another vendor or allow me to get my own. They say that they have to speak with him first. How is that going to happen if he's refusing to answer any calls? As the paying customer, I really don't want to be caught in the middle of their vendor issue. I just want to be assigned a new tech, so I can get the service that I pay for. I asked to be transferred to a supervisor and they said they can't transfer me. They can only open a case to have a supervisor call me back in 24 to 72 hours. What kind of business treats their customers this way? Why am I in the middle of a billing dispute with their vendor. It's been 4 days and I still don't even have an appointment to get my refrigerator fixed. Don't they know we're in the middle of a pandemic? If it was a washing machine or dishwasher, I would probably be more patient. But, I need to go shopping and replace the food to feed my family. That can't happen without a working fridge. Clearly I have wasted thousands of dollars and will now have to pay to get my own refrigerator fixed. I could've bought several appliances for the money I've wasted with this company over the years. I don't believe the positive reviews. Their policies and customer service are horrible!

Phoning in your complaint to HSC is really easy! Nothing daunting or worrisome about it at all! They've got pleasant staff to boot, too! Actually, I could've filled out the online form but I always call to follow up on my claim! Customer service is great!

Always, they move and respond with impeccable speed and agility. There's nothing to do but tell the others of the good news and service that HSC gives people! I sent a claim before I went to bed and they got a potential appointment the next day!

I am a senior citizen and owner of a small condo in Florida. I invested in a home warranty with this company in January 2020 at a cost of nearly $600. I trusted they would ‘have my back’ as they advertise. In March I put in a request for service on my air conditioner. For 3 weeks I made numerous calls, waiting hours on hold, made online inquiries and no one ever scheduled the service or even called me back. On April 13th, I finally cancelled my contract and was told I was entitled to a full refund less $45. I called an AC company myself and my AC was up and running the next day. Now 3 months have passed and I have not yet received my refund. I have sent emails to which no one has responded. I have made numerous phone calls trying to speak with someone who can help me. At first, the person who answered the phone said a refund would take 2-3 weeks. Then it was 4 weeks, then 45 business days. Now it has been 3 months and I want my money back. I don’t believe the positive reviews printed here. I don’t see how this company stays in business. It is the absolute worst experience with a company I have ever had.

I placed 2 service requests last Wed Jul 1st and have followed up a number of times this week to see who will be able to service me and I have received very limited responses back from your team. The initial 2 names I was given on Monday apparently do not work with your company due to non - payment.

I would greatly appreciate it if you could point me to the correct department who will be able to provide the contractor names who will be able to come and perform my repairs.

One star is way too many for this home warranty company. I cancelled contract 2 months ago and have yet to receive a return call, as I was told I would receive, or a check for the unused portion of our contract. Prior to cancelling, I tried on 2 occasions to have service done. One, in the middle of a Chicago winter, was going to take 2 weeks to get a heater repair started. The second was an unseen, by a technician, microwave that was deemed not fit for repair and needed to be replace. My part of the replacement cost was unrealistic and their quote came straight from the Lowe's website. It was in the midst of covid, however, they failed to check with Lowe's. If they had they would have found out, like we did upon checking with Lowe's,that their installation team was not available to replace the microwave. Endless hours, yes hours, on hold trying to get to speak with someone, anyone. I don't trust that they will call me back if I do leave a call back number. Unable to ever get in touch with anyone in accounting or cancellations.

The reps they employ at HSC are very accommodating. They should become the model to follow for all companies that employ the same position! I aim to be as clever and hospitable as the people from the Home Service Club!

Stay far away from this company!!! It is a SCAM!!!!! Sales department is the only department that isquick to answer. If you need to file a claim, you are on hold at least 15 minutes and then it hangs up on you. When you finally get through, they will sent tech out you pay your service fee and 3 weeks later you will still be waiting for a resolution. If you do happen to get through and ask about your claim, they will tell you the same thing (we are customer service and it shows that they are working on it and that they will send an email to let them know you called in about your claim) and nothing gets done. They are just wasting your time. Save your money!!! Look them up on the better business bureau and you can see all the complaints they have. They are under home service club in New York,NY
They are even going as far as blaming it in the Covid 19..😡😡 look on FB website, same complaints are posted way before covid 19..😡😡

In 2019 I bought a HSC warranty for 2 properties and I wish I hadn’t. I paid over $2k for each 5 year warranty and wish the service was half as good as the sales pitch. The first time I made a claim on the furnace was a disaster. It took months to get a qualified contractor to assess and fix the problem. The first contractor who came out tried to sell me a new furnace and improperly diagnosed the problem with the brand new thermostat. After months of me calling and emailing, I was finally able to get service. I went on LinkedIn and looked up names and emailed over 20 executives at HSC and only one finally responded and escalated the claim. As a result of that poor service, I canceled the other warranty and 6 months later I am still waiting to receive that refund. HSC doesn’t have an established network of contractors (at least not in chicago). I just filed a claim recently for the AC and they could not find a technician to work with them. I finally recommended someone who has been assigned to the claim. The claim still hasn’t been authorized and it’s been over two weeks. You have to have a lot of time and patience and be able to suffer through not having heat or AC with HSC. I would not recommend them to an enemy. I have had warranties with 3 companies and HSC is at the bottom of the list.

My boiler hasn't been working for days, so when I called HSC for assistance, they were very responsive. I didn't have to wait long before their service person arrived. I'd like to commend both their 3rd party repairman and the customer service assistance for a job well done in assisting me. Thanks!

The a/c in my mom's house has been acting so crazy. We couldn't increase the temperature, so we've been freezing our butts off for days! We called HSC when we realized things weren't going normalize soon and on its own, and luckily they were able to send a repairman quick. There was something wrong with the unit given to us so we had to have it replaced. Luckily, this was included in our HSC home coverage. I've learned its both efficient and practical to avail of this company's services.

Compared to other home insurance companies I've spoken to, HSC has been the best for me so far. They have coverage plans that cover a wide range of appliances/home systems, and ones that are definitely within my budget, too.

HSC always provides excellent and speedy repairs! I've filed four claims already and all of them were addressed within two working days! Terrific!

My first encounter with HSC was when they fixed the roof back at my aunt's house. Now I got them to fix the tub in the bathroom, and they're superb as usual.

It's sometimes hard to distinguish between the good and the mediocre companies. And so I'm telling you, HSC are the good guys. They're all into quick service.

When my cousin told me that she'll refer me to a company that will make sure I'm taken care of, I raised my eyebrow at first. But after my first claim, I now know what she meant.

It was just a dream for me, you know, to get a good company who would take care of my household appliance repair needs. Well this dream came true, thanks to Home Service Club.

I only wanted to know more about HSC when I decided to call them up. The good experience I got was the ultimate clincher, in just a few days I was on a coverage myself! It will be effective in a month and I am already excited and reassured!

I like how they are flexible with the arrangements for repairs. I couldn't be around for a same day repair and we agreed for a later date, surely, they arrived on that day!

Ever since the onset of the SDGs, I really did my best to save on water. Imagine the disaster when water was leaking in our house, good things HSC responded very quickly. They came just before the whole bathroom flooded completely. Some things were still salvageable.