HSS ProService Avis 20 128

Only delivered half my order, still waiting for refund!

Excellent customer service. I received an email regarding delivery date and got a call in the morning from the delivery driver. I needed it quite urgently and was really happy with the goods and service. Thanks

Good service

Still waiting for my delivery as it didn't turn up on the day, despite me checking in the afternoon and being told it was out for delivery 🙃

Great price, good product, terrible driver. Unfortunately, the driver ruined our experience with this company. We’ve had paving slabs, bricks, ballast, sand, and topsoil from a range of companies all previously craned into our garden.

However, this driver point blank refused to do that quoting ‘health and safety’. He then proceeded to crane four bags over our car to the back gate - something else I’m sure is against health and safety.

Ultimately, I would have given five stars but for some terrible customer service and a poor attitude from the driver.

Very quick delivery , helpful driver and respectful

The delivery driver was very helpful and skilled delivering my hardcore into a tight space.

Ordered over the weekend and was advised delivery would be on Tuesday between 09.00 & 11.00. Arrived spot on 09.00, how great is that?

Great service. Delivery perfect. Top soil top notch. Highly recommend

I ordered a tube of grate and stove polish, it came in a padded envelope which had a tyre tread on it, it had obviously been run over by a vehicle, fortunately when I opened it the box and the tube had been squashed but not to the point where the tube had leaked so no need to send back, on the plus side the product was half the price that anyone else was selling at and was delivered within a couple of days.

Easy to order and delivered on time. Top soil was good quality

Great service. I had a cpl of queries during & after ordering which were answered professionally & efficiently via your chat team. On the day, the delivery arrived via Selco & again both delivery drivers were professional & courteous. Excellent customer service experience throughout. Thank you.

Good quality, at a fair price

Delivery with attitude! Driver was not happy had a good moan about access and then just gave attitude. Working in logistics, I understand if access is a problem, but it has never problem for previous HSS deliveries, as well as competitors. Unnecessary and unprofessional

Avoid at all cost! I hired a carpet cleaner, however when it arrived it was filthy. There was dirt and gravel stuck inside the cleaning head and the rest of the machine was filthy. They didn’t send any cleaning solution which I’d paid for. There was no way I could use it to clean my carpets so I ended up having to purchase one as it was Easter weekend. I took photos of the dirty machine and sent them by email to HSS. I also rang and explained and I had to remind them to pick it up. I asked for a refund as the cleaner was not fit for purpose and I was told it would take up to 2 weeks. I later had an email telling me that they’d received the photos and I wouldn’t be charged, however I already had been charged! I’m still waiting for my refund which I’m not happy about.

This delivery of top soil was amazing, helpful driver and very professional. Service quick and easy. Ordering was simple. Highly recommend this company.

One of the 2 rentals didn't work at all (cement mixer - engine kept cutting out under any load) which was extremely frustrating and significantly impacted out progress. In addition, it took them 2 days to pick up the rentals and they charged me extra for this. Trying to discuss this with their customer service was then very difficult, and the refund for the cement mixer will 'be investigated and could take several weeks'.