The Hire Service Company Avis 

775
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Reece was phenomenal, welcoming and provided an excellent service. Made my day by providing me with the right machine needed for my back garden grounds work. Very helpful 👌 through out. I would be re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Extremely happy to have switched to HSS following excellent customer service from Billy Lancaster at the Camberley Branch. He took the time to understand exactly what I needed, quickly provided a quot... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic advice and customer service from Levi in the Bradford depot, quick responses to questions and found the correct machine for our requirements. We will certainly be using HSS again.

Noté 5 sur 5 étoiles

During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

775 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(775)

728 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Service

Billy in the Camberley store was first class - customer focus was 100% - a real credit and strong ambassador for your business.

16 septembre 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great review on Billy Colin. He has been doing a great job since joining. We appreciate the time taking to write this and support Billy and our company.
Best Regards Jon Overman CEO

Noté 5 sur 5 étoiles

Fantastic advice and customer service…

Fantastic advice and customer service from Levi in the Bradford depot, quick responses to questions and found the correct machine for our requirements. We will certainly be using HSS again.

16 septembre 2026
Avis spontané
Noté 5 sur 5 étoiles

Cheltenham

Cheltenham
Great service and quality prices

15 septembre 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great review Dan. We appreciate you taking the time to leave this and to support our business :)
Jon Overman CEO

Noté 5 sur 5 étoiles

Andre in Catford is the man

Andre in Catford is the man

16 septembre 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great review George. We appreciate you taking the time to leave this and to support our business :)
Jon Overman CEO

Noté 5 sur 5 étoiles

Thanks to Billy for his advice

Sincere thanks to Billy for his advice and support during the hiring process. He was helpful and professional. His knowledgeable advice on the equipment I hired was very useful. Outstanding service overall. Much appreciated.

7 septembre 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you Richard for the super review on Billy and your recent hire experience. We appreciate you taking the time to write this down and support our business.
Jon Overman CEO

Noté 5 sur 5 étoiles

Reece was phenomenal

Reece was phenomenal, welcoming and provided an excellent service. Made my day by providing me with the right machine needed for my back garden grounds work. Very helpful 👌 through out. I would be recommending this branch to friends and family. Thanks very much Reece 😀

10 septembre 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you so much for the great review. Reece is a brilliant young man always wanting to give great service. So glad you recongised this and took a few minutes to write a review.
Jon Overman CEO

Noté 5 sur 5 étoiles

Extremely happy to have switched to HSS…

Extremely happy to have switched to HSS following excellent customer service from Billy Lancaster at the Camberley Branch. He took the time to understand exactly what I needed, quickly provided a quote and helped me to the van with the equipment. I have rarely come across anyone who was so professional, friendly, helpful and such a good representative of their company. Thank you very much!

24 août 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the super review on Billy in Camberley - Its excellent that you have taken the time to write this down and share it. We really appreciate you supporting our business.
Jon Overman CEO

Noté 5 sur 5 étoiles

Stuart , polite,friendly and helpful.

Stuart called to say he was on his way. When he arrived he was polite ,friendly and helpful.

1 septembre 2026
Avis spontané
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Réponse de The Hire Service Company

Hi Mike,
Thank you for taking the time to write a review. Stuart is a brilliant colleague and we are lucky to have him. We really appreciate this.
Jon Overman CEO

Noté 5 sur 5 étoiles

Steve was exceptional

Steve was exceptional , very kind and helpful
The air cooler worked very well and was extremely useful in the heat for a little baby shower party in the garden at my house.
Thanks for everything
Shekar

14 août 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you so much for the great Review. It would be super if you could let me know the store you hired from. Thank you for this Shekar.
Jon Overman CEO

Noté 5 sur 5 étoiles

⭐⭐⭐⭐⭐ Absolutely brilliant service from…

⭐⭐⭐⭐⭐ Absolutely brilliant service from start to finish!

I want to say a huge thank you to Leah (Customer Advisor) and Stewart (Delivery Driver) – both were absolutely fantastic.

Leah was so helpful, polite and efficient throughout, making sure everything was arranged perfectly and answering all my questions clearly. Stewart was brilliant too – he arrived on time, was very careful with the delivery, and went out of his way to be helpful and friendly.

It’s such a pleasure to receive this level of care and professionalism. Both deserve full credit for such excellent customer service – thank you both so much!

7 août 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the brilliant review on Doncaster team. We really appreciate taking the time to do this.
Jon Overman CEO

Noté 5 sur 5 étoiles

First time using HSS in a long time

First time using HSS in a long time, so they no longer had my details on their system. Billy Lancaster was efficient and initially focussed in helping me find the right tool, then quickly setting me up again on their system. The whole process was prompt, professional and friendly. Highly recommended!

5 août 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for taking the time to write a review Rob. We appreciate you taking the time to do this. Hope to see you again soon.
Jon Overman CEO

Noté 4 sur 5 étoiles

All great apart from the lack of…

All great apart from the lack of communication and waiting ages on the phone

4 août 2026
Avis spontané
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Réponse de The Hire Service Company

Hey Manjit, Thank you for the review. Do you have any more details like order number or contract number? We only transact in store and dont have a head office? It would be good to see what we can learn and which store you ordered with. We are sometime mixed up with HSS.COM or HSS DIY who are a large PLC and transact on-line as we dont. Let me know that would be ace
Jon Overman CEO

Noté 5 sur 5 étoiles

Top quality service from Stewart

Top quality service from Stewart, went above and beyond to make sure collection was completed today. True detriment to himself and the company.
Thank you , look forward to dealing with Stewart and the team going forward.

31 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great review. Stewart is a super colleague and so happy you have taken the time to leave a super note on it.
Jon Overman CEO

Noté 5 sur 5 étoiles

Big thanks to Conrad at the Hastings…

Big thanks to Conrad at the Hastings branch, amazing customer service, gave me lots of little tips and tricks with the machine I hired, really took the time to explain everything. The perfect experience thank you very much.

29 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great review. Conrad loves giving great service and its super you recognised it and have taken the time to let other know.
Jon Overman CEO

Noté 5 sur 5 étoiles

Stuart was brilliant

Stuart was brilliant, efficient, professional and overall a gentleman. Thanks pal, take it steady

27 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you Daniel for the great review on Stuart. Glad he did a great job for you.
Jon Overman CEO

Noté 5 sur 5 étoiles

Ollie has been the most helpful person…

Ollie has been the most helpful person ever. Very kind, understanding and extremely personable. I've never used their services before but I'm confident that if I ever needed to they will provide me with excellent service!

3 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great review. We appreciate you shouting out Ollie.
Jon Overman CEO

Noté 5 sur 5 étoiles

Rory, Manager at Ladbroke grove branch of HSS

Rory, the manager at Ladbroke grove HSS, was professional and friendly and very easy to do business, he was personable and an asset to the HSS brand, he guided us through the hire service and fees (deposit, insurance etc). We hired a breaker with bits and generator for a weekend and the rates were more than reasonable - excellent service very easy and smooth, a quality hire company. Thankyou to Rory and HSS.

23 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the super review on Rory at Ladbroke Grove. He is building a nice business there and gets ace reviews. We appreciate you taking the time to leave a positive review of our business.
Jon Overman CEO

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