The Hire Service Company Avis 

775
TrustScore 4.5 sur 5

4,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Reece was phenomenal, welcoming and provided an excellent service. Made my day by providing me with the right machine needed for my back garden grounds work. Very helpful 👌 through out. I would be re... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Extremely happy to have switched to HSS following excellent customer service from Billy Lancaster at the Camberley Branch. He took the time to understand exactly what I needed, quickly provided a quot... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic advice and customer service from Levi in the Bradford depot, quick responses to questions and found the correct machine for our requirements. We will certainly be using HSS again.

Noté 5 sur 5 étoiles

During the red weather warning, the conditions in our primary school were unbearable. A group of parents raised funds to get AC units for the children, but of course nowhere had any stock. Raesat (or... Voir plus

L'entreprise a répondu

À propos de l'entreprise

Écrit par l'entreprise

THSC - The Hire Service Company is the UK’s original tool hire company established in 1957. We are proudly an independent hire business focused on people and a great service . We work with tradespeople big and small and big construction projects alike. We’ve got a huge range of equipment and can deliver and collect. We believe in personal service and we don't transact on the internet at all. If you want to hire call one of our local branches to speak with us.


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4,7

Excellent

TrustScore 4.5 sur 5

775 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,7

Tous les avis

(775)

728 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

A huge thank you to Jeff and the team…

A huge thank you to Jeff and the team at HSS Portsmouth for their kindness and generosity in supporting our Summer Fayre at The Elizabeth Foundation. We'd also like to give a special shout-out to Paul, who kindly delivered the generator to us. He was an absolute gentleman and couldn't have been more helpful. Thank you for going above and beyond—it was truly appreciated!

5 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Hi Joanne, Thanks for the shout out of the team. Its really appreciated and glad we could help.
Jon Overman CEO

Noté 5 sur 5 étoiles

KG Building Solutions Ltd

KG Building Solutions Ltd

Amazing how good this Company is .Urgent job came up and I needed Genies but was let down by my usual suppliers .Last hope was Hss in Mitcham and Shoaib was my guy.He made sure I got every thing .Will be coming only to Hss Mitcham

6 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the super review KG Building Ltd. We pride ourseleves on great service :)
Jon Overman CEO

Noté 5 sur 5 étoiles

Great customer service

Just wanted to say thanks to Levi for all his help this week.

Although it wasn't completely straightforward Levi sorted everything out. He helped me when there were issues with the scaffold tower I hired, organised delivery around the times I needed, and even arranged an alternative supplier at short notice at the end of hire period.

It's the sort of service that makes me glad I went into the store instead of booking online. Thanks again, Levi. I'll definitely be hiring from you again when I need scaffold equipment.

3 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the review and we really appreciate it. Good to hear we worked things out and that Levi helped you too.
Jon Overman CEO

Noté 5 sur 5 étoiles

Bayley and Sophie were amazing at…

Bayley and Sophie were amazing at helping me sort out AC units for an event during the 35-degree heat. They were professional, friendly, and incredibly helpful throughout the entire process, including when it came time to return the units. Their excellent service made everything easy, and I really appreciated their support. Highly recommend!

26 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the super review. Its great we could help you out and that our St Ives depot could support you.
Jon Overman CEO

Noté 5 sur 5 étoiles

Top guys in Mitcham,

Top guys in Mitcham,

Shoaib was very helpful and I will recommend Mitcham branch for all hires.
MA Builders ltd

2 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the super review. We appreciate this

Noté 5 sur 5 étoiles

10/10 service

10/10 service and big up my g Natasha

1 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you Alfie for the great review. The Heathrow team and Natasha are bossing it :)

Noté 5 sur 5 étoiles

Came to pick up genie lift

Came to pick up genie lift, had a few issues upon arrival with accounts Sarah solved all issues and away we went service with a smile

1 juillet 2026
Avis spontané
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Réponse de The Hire Service Company

Thanks for the great review Chris. Super to hear Sarah working hard to sort things out for you. :)
Jon Overman CEO

Noté 1 sur 5 étoiles

Horrific experience

Horrific experience, ordered an air con unit to hire, got a text on the day it was due to be delivered saying it’s delayed but no need to contact us it will just be with you late. No sign, tried contacting them the following day multiple times, couldn’t get through, literally couldn’t contact them for days and then eventually when we did they were totally useless and took ages to refund us.

Never got the air con unit, no apology, let us down big style for our wedding.

Would never use again.

23 juin 2026
Avis spontané
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Réponse de The Hire Service Company

**Hi Ellie, Sorry to read about this. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i can work out if you hired from us? Which branch did you hire with? Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. If you hired on line it will be with HSS Proservice / HSS DIY via www.hss.com this is a large PLC. We are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. I do know senior colleagues at HSS PLC so happy to try to resolve with them if you drop me an email. Thank you Jon

Noté 5 sur 5 étoiles

A stressful start turned around by Amy's amazing service

When the June 2026 heatwave was on its way, we hired an air conditioner from HSS's website. But it turned out the website was taking orders for inventory HSS didn't have. With a three month old baby, we were really worried about the heat. Amy took the challenge on and found us another solution, regularly communicated, checked up on us and even asked us if we wanted to hold onto it for the early July heatwave. She turned the whole experience around and provided a great experience.

22 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the kind review. We are glad we could help out and sort things. The website you ordered with and our company are not connected at all.
Jon Overman CEO

Noté 5 sur 5 étoiles

The Hire Service Company were extremely…

The Hire Service Company were extremely helpful and delivered the units within the hour. The units work well and cooled our classrooms to a level at which we were able to stay open! Thank you for the great service.

24 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you Sarah so pleased we could help you out.
Jon Overman CEO

Noté 5 sur 5 étoiles

Combi ladders

Contract number: 302146523

Needed some combi ladders last minute and the guys here were more than helpful, very informative and made the whole process very easy and the price was more than reasonable. I will definitely be using them for all my companies hiring needs in the future as it fits in with budgets very well.

19 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you so much for the great review. I can see you used our Poole depot at Selco. We would love to see you again.
Jon Overman CEO

Noté 5 sur 5 étoiles

Great service from Conrad at the…

Great service from Conrad at the Hastings branch 👍
Top man at the helm from Mark ward

26 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you Tracey for taking the time to leave this brilliant review. Conrad is a brilliant colleague :)
Jon Overman CEO

Noté 5 sur 5 étoiles

service

great quality equipment, prompt reliable service, fantastic value for money

26 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Hi Andy,
Thank for the great review we really appreciate it.
Be great to know who or where you hired from.
Jon Overman CEO

Noté 5 sur 5 étoiles

Desperate order

Ordered Air Con units (portable) as a Rush, none in Manchester, however, Doncaster branch came through and saved the day (so to speak).
Stewart, the driver was an absolute legend, friendly, helpful and couldn't do enough to help.
Top service from a top bloke.

25 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank M&T for the super review. We really pride ourselves on great personal service and the team look like they have left you impressed. Thanks for telling the world about it.
Jon Overman CEO

Noté 5 sur 5 étoiles

Ali best in town looked after me very…

Ali best in town looked after me very well. Highly recommend visiting him in Croydon. Very knowledgeable and excellent customer service

25 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the ace review. We appreciate you taking the time to do this. Super pleased Ali looked after you brilliantly.
Jon Overman CEO

Noté 5 sur 5 étoiles

Quick and easy!

Quick and easy. Communication from Dean was great and it meant we were able to keep our school open once the classrooms had cooled.

24 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you Alex for the super review. Dean is very proactive and professional team mate. We really appreciate the time taken to let us know.
Jon Overman CEO

Noté 5 sur 5 étoiles

Great Service

Great, staff and always got what i want

25 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Hi Adrian, Thank you for the great review. We really appreciate it.
Jon Overman CEO

Noté 5 sur 5 étoiles

Dehumidifier Hire

I have just returned the two dehumidifiers I had hired from HSS. I needed to extend the hire period on an ad-hoc basis and they were very accommodating. What a pleasant and easy experience. The staff, especially Ollie (on his first week), were very helpful. Very pleased. I would use them again (although fingers crossed not for dehumidifiers!). I would highly recommend them.

24 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Hi Paul,
Thank you for taking the time to leave a super review. We understand everyone is busy but taking the time means a lot to our company. Great feedback on Ollie.
Jon Overman CEO

Noté 5 sur 5 étoiles

Brilliant

Always 1st Class !!!
James is great to work with and goes all out to help with our needs, also advises us on the equipment when ordering and having it delivered or picked up from site
have worked with him for many years,

24 juin 2026
Avis spontané
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Réponse de The Hire Service Company

Thank you for the great Lesa. We really appreciate this :)
Jon Overman CEO

Noté 1 sur 5 étoiles

Terrible customer service

I have tried to get a cement mixer and transformer cable collected for the past 2 weeks since the hire has ended and keep getting told that the equipment will be collected the next day every day but nobody turns up. I have explained I am having to leave my garden open so the equipment can be taken and they say there is nothing anybody can do to help, although acknowledging I would be at fault if that happened. I have raised a complaint and promised somebody would call me back, yet again nothing has been done since.
Terrible customer service, I would not recommend.

23 juin 2026
Avis spontané
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Réponse de The Hire Service Company

**Hi Steve, would be ace to hear from you as I don’t think you have hired from us. My email is in this message ***Sorry to read about this Steve. I'm Jon Overman the CEO of The Hire Service Company. I can be contacted on jon@thehireservicecompany.com. I have worked here 27 years and we still try our best to give great service. Reading the text i can work out if you hired from us? Which branch did you hire with? Our website www.thehireservicecompany.com We dont take any on-line orders and only take orders in branch. If you hired on line it will be with HSS Proservice or www.hss.com this is a large PLC whilst we are smaller private business and take orders we know we can deliver as we have our own depots and equipment. If this is the case I would be grateful if you move the review to the right business as this type of review can effect our small business and we pride ourselves on great service. I do know senior colleagues at HSS PLC so happy to try to resolve with them if you drop me an email. Thank you Jon

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