Finding information about ar insurance from Hughes brokers prior to renewal date was relatively easy and clear. It didn’t take long to make up my mind and I remember that it ticked all the boxes. I l... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The operative was very pleasant and prompt when he said he would phone back. He explained everything very well. The insurance quote was actually the cheapest and the extra policy coverage was good too... Voir plus
L'entreprise a répondu
The policy Hughes found me was the most comprehensive & reasonably priced I could find. I used a cashback site which directed me to Hughes website where I had to provide additional information. My onl... Voir plus
L'entreprise a répondu
I was very impressed by the knowledge of the agent. He was very helpful and polite. He wasn't at all pushy and explained everything very clearly. I was reassured that my direct debit would be paid o... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Assurance auto
- aussi dans
- Compagnie d'assurance aux entreprises
- Compagnie d'assurance commerciale
- Compagnie d'assurance habitation
- Compagnie d'assurance propriétaire
- Courtier d'assurances
Écrit par l'entreprise
- Based in Northern Ireland - Local call centre staff - Over 45 years of experience - Straightforward, reliable & competitive insurance - We’re one of Northern Ireland’s best-known names in insurance. The business was originally established in 1977, and since then we’ve earned a reputation as a reliable and trusted expert in insurance. We’re passionate about protecting the things that matter most to you – whether that’s your car, home, holiday or business.
Coordonnées de contact
Jubilee Road 4, BT23 4WN, Newtownards, Royaume-Uni
- www.hughesinsurance.co.uk
4,8
Excellent
827 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good Price
Much cheaper price than my present insurer. Straight forward arranging set up. Staff was helpful
25 juin 2026
Réponse de Hughes Insurance
Thank you for your kind feedback regarding your experience with Hughes through Trustpilot. We're delighted to hear that you found a much cheaper price than your previous insurer and that the arrangement process was straightforward. It's great to know that our staff were helpful during your interaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Kind regards,
Chris @ Hughes Insurance
Were pleasant and helpful
Were pleasant and helpful, and saved me money by finding insurance at much less than my current policy renewal.
13 juin 2026
Réponse de Hughes Insurance
Thank you very much for your kind words. We’re delighted to hear that our team was pleasant and helpful, and that we could save you money on your insurance renewal, we strive to find the best deals for our customers, and it’s great to know we made a positive difference for you.
If you need any further assistance or have any questions, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
I had a very helpful assistant who had…
I had a very helpful assistant who had great patience with me as I was a bit stressed
18 juin 2026
Réponse de Hughes Insurance
Thank you so much for your kind words, We're really pleased to hear that our team was able to assist you patiently during a stressful time. We always aim to provide excellent support, and your feedback truly makes a difference.
Thank you for sharing your experience. If there’s anything more we can do for you, please let us know.
Kind regards,
Darren @ Hughes Insurance
Réponse de Hughes Insurance
Thank you very much for your kind words and positive feedback! We’re delighted to hear you’re happy with our customer service.
If you need any further assistance, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Réponse de Hughes Insurance
Thank you very much for your kind words! We're delighted to hear that you had a very good service experience with us. If you ever need any further assistance with your policy or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Car insurance
Car insurance: Trevor and Patricia went the extra mile to help with issues, I had also made efforts to help them help me through the process.
Excellent
19 juin 2026
Réponse de Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that Trevor and Patricia went the extra mile to assist you with your car insurance. We truly appreciate the effort you made to help them support you through the process.
Your satisfaction is our priority, and we're glad we could provide you with excellent service. If you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Réponse de Hughes Insurance
Thank you for your positive feedback. We're pleased that the details were explained clearly for you. If there's anything else we can assist you with, please feel free to get in touch.
Kind regards,
Darren @ Hughes Insurance
I was very impressed how my call was…
I was very impressed how my call was handled.Everything I needed to know was explained to me really well and I understood.So it was great thanks very much.
10 juin 2026
Réponse de Hughes Insurance
Thank you so much for your kind words and positive feedback. We're delighted to hear that your call was handled well and that all your questions were clearly explained. It’s great to know you had a positive experience with us.
If you ever need any further assistance with your policy, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Excellent service
Customer service was great - welcoming and proffessional, no time wasted kept on hold, not transffered to different departments, willingness to help, no background noice, felt appreciated and respected as a new customer.
Price is affordable compared to the rest. I had done extensive research comparing prices.
I definately highly recommend your services.
10 juin 2026
Réponse de Hughes Insurance
Thank you so much for your kind words and positive feedback. We’re delighted to hear that you found our customer service welcoming, professional, and efficient.
We’re also pleased that you found our prices affordable and competitive. Your recommendation means a lot to us.
If you ever need any further assistance or have any questions, please don’t hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Prompt response including phone back
Prompt response including phone back. Helpful, friendly advisor
9 juin 2026
Réponse de Hughes Insurance
Thank you for your kind feedback. We're pleased to hear that you found our advisor helpful and friendly, and that we were able to respond to you promptly with a phone call.
If you have any further questions or need any additional assistance with your policy please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Full marks to Johnny in Hughes Insurance
Johnny was friendly and efficient in organising our house insurance. He explained everything thoroughly and gave us a great deal.
16 juin 2026
Réponse de Hughes Insurance
Thank you very much for your kind words and for sharing your positive experience. We're delighted to hear that Johnny was friendly, efficient, and able to provide you with a great deal on your house insurance.
If you need any further assistance or have any questions in the future, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Patricia is a diamond
I would like to commend Patricia for the care, patience, respect and understanding she showed during our call yesterday.
By the time I reached her, I was already overwhelmed after navigating an automated phone system. As a neurodivergent person, a customer service call is rarely "just a phone call". It involves uncertainty, multiple transitions, sensory stress, difficulty processing verbal information, anxiety about being misunderstood, and often weeks or months of building up the courage to make the call in the first place.
Many people do not realise that what may seem like a routine interaction can have a significant impact on a neurodivergent person's nervous system. The stress can affect not only the time spent on the call, but the entire day before and after it.
Patricia's calm, accepting and respectful manner immediately reduced that stress. She listened, communicated clearly, and made me feel understood rather than dismissed. Her approach turned what could have been an overwhelming experience into a manageable one.
That may sound like a small thing, but for many neurodivergent customers it is not. The quality of an interaction with a customer service adviser can genuinely be the difference between recovering and getting on with the day, or spending the rest of it exhausted and overwhelmed.
Patricia is an excellent example of why neurodiversity awareness matters in customer service. Her professionalism and kindness made a real difference, and I wanted to ensure that was recognised.
Thanks so much Patricia, you're a legend ⚡️(I know there are two Patricias in the office, this is for Patricia as opposed to Trisha 😉)
16 juin 2026
Réponse de Hughes Insurance
Thank you so much for taking the time to share your kind words about Patricia. I’m delighted to hear that she provided such care, patience, respect, and understanding during your call. I truly appreciate you recognizing her efforts, especially given the challenges you faced before reaching her.
At Hughes, we strive to support all our customers in the best possible way, and your feedback is invaluable in helping us achieve that. If there is anything more we can do to assist you or make your experience easier in the future, please don’t hesitate to let us know.
Kind regards,
Darren @ Hughes Insurance
Car insurance online
Bought car insurance through a search engine online. Transferred to Huges website to complete the deal. Simple straightforward and fast transaction. Documents through in less than twenty minutes (on a Sunday). Great service and a good price.
15 juin 2026
Réponse de Hughes Insurance
Thank you for sharing your experience with us. We’re delighted to hear that your car insurance purchase was simple, straightforward, and fast. It’s great to know you received your documents so quickly. We pride ourselves on providing excellent service and competitive prices, and your feedback truly means a lot.
If you need any further assistance or have any questions, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Good telephone communications giving…
Good telephone communications giving clear breakdown of policy.
Very quick response.
12 juin 2026
Réponse de Hughes Insurance
Thank you so much for your kind words. We're delighted to hear that our telephone communications were clear and that you received a quick response.
If you have any further questions or need assistance with your policy, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Quick and easy
Relatively easy seems a better policy than others where offering, very friendly person on the other end of the phone made it a little more personal. Very pleased so far.
11 juin 2026
Réponse de Hughes Insurance
Thank you very much for your kind feedback. We're delighted to hear that you found the process relatively easy and that our team provided a friendly and personal experience. We strive to make things as straightforward and pleasant as possible for our customers.
If you need any further assistance or have any questions, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Car insurance purchase
The agent was very clear and efficient about the car insurance on offer and processed the purchase very quickly.
12 juin 2026
Réponse de Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you found our agent clear, efficient, and quick in processing your car insurance purchase.
If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Very professional having spoken to two…
Very professional having spoken to two of your employees.
12 juin 2026
Réponse de Hughes Insurance
Thank you very much for your kind words. We're delighted to hear that you had a positive experience speaking with our team. Providing professional and helpful service is very important to us, and your feedback means a lot.
Should you need any further assistance, please don't hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
Apart from obtaining a good quotation…
Apart from obtaining a good quotation Trish was very helpful.
8 juin 2026
Réponse de Hughes Insurance
Thank you very much for your kind feedback. We're glad to hear that Trish was very helpful and that you obtained a good quotation. We always strive to provide excellent service to our customers, and your comments are much appreciated.
If you need any further assistance or have any questions regarding your policy, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
Easy, smooth process
Easy, smooth quotation process and excellent service from an actual human being when I decided to go ahead with the policy!
9 juin 2026
Réponse de Hughes Insurance
Thank you so much for your kind words! We're delighted to hear that you found the quotation process easy and smooth, and that our team provided you with excellent service.
If you need any further assistance with your policy or have any questions, please don’t hesitate to reach out.
Kind regards,
Darren @ Hughes Insurance
I was treated efficiently and quickly…
I was treated efficiently and quickly my car insurance was activated
31 mai 2026
Réponse de Hughes Insurance
Thank you for your kind feedback. We're delighted to hear that your car insurance was activated efficiently and quickly.
If you need any further assistance, please don't hesitate to get in touch.
Kind regards,
Darren @ Hughes Insurance
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.