Hunter Express Avis 482

Package delivered outside house. Driver did not ring doorbell so we had no idea it was there. No email or sms notification saying it had been delivered. No way to complain on their website.

I feel like 1 full star is still too much to give these guys.
Utterly disappointed with my recent “delivery “ firstly I paid 60$!!!!!!!!!! Then it was late, I sent an enquiry only to get no response, to then have notifications with options to track my parcel, to watch it drive around the small town I live in, all day!!..for it to still not be delivered.?! I try calling you on the 2 different numbers available, for them both to hang up on me, multiple times.
Thankfully I’m not completely stupid and worked out a way to track who had my parcel, called them and they said “sorry.. they must have ran out of time…” I live in a very small fkn town & with the reputation these 2 companies combined, I highly doubt they’d be busy at all, let alone “running out of time”
Being a Friday afternoon & for the person answering the phone not say anything other than “ran out of time (yesterday!)” I asked if I could come & pick it up myself as I wasn’t waiting the whole weekend for the same crap the following week! Found the address, walked in to find a man trying to say he doesn’t know where it could be…. There was at least 20 other parcels laying around on the ground, on top of my parcel, on a FRIDAY AFTERNOON.. we found my parcel underneath another undelivered parcel for some other poor person, as I was not leaving without it.
All I could think was “oh wow, look at all these other packages that they “ran out of time” to deliver before they shut shop for the weekend!!!!!!”
We all have jobs to do… you guys should all give up. Disgusting.

Absolutely appalling service from Hunter Express.

After weeks of waiting for my delivery and receiving no meaningful updates, I finally managed to contact Hunter Express directly. I was then informed that they do not deliver to my area.

What I cannot understand is why Hunter Express accepted the consignment in the first place if they had no intention or ability to deliver it. When I asked this question, no one could provide an explanation.

The lack of communication, accountability, and customer service has been disgraceful. Customers should not have to spend their time chasing a courier company for answers, only to be told that delivery was never possible from the outset.

If Hunter Express cannot deliver to certain areas, they should not accept consignments destined for those locations. Taking on freight that you know you cannot deliver is misleading, unprofessional, and causes unnecessary inconvenience and frustration for customers.

Based on my experience, I would not recommend Hunter Express to anyone. This has been one of the most frustrating and disappointing delivery experiences I have encountered!!

The communication from them is awful. My package has been at the depot for a week now awaiting delivery. Had I not called them on Wednesday, I never would have known they pushed my delivery 3 days. If they can't deliver heavy consignments, don't take the contract for Kogan.

Extremely poor service from Hunter Express.

Delivery practices are concerning, with drivers entering private premises without permission. Scheduled deliveries are not adhered to, causing unnecessary disruption.

There is no clear way to lodge feedback through their website and attempts to contact customer service were met without resolution, when the question for entry into the secure building was raised, they suddenly turn it around & hang up.

Overall, this service lacks professionalism and accountability. Companies should seriously reconsider using this provider & be affiliated with such a negative brand.

Worst delivery company I have ever dealt with . Received an email not from them from the place I purchased my item from to say my parcel had been delivered 4 days earlier. I was home all day no one delivered anything. I rang the company was told they don’t deliver to my area so they had left my parcel at a business 30 kms away received nothing from them to say that my parcel was there asked to speak to a supervisor was told I can’t they told me that they handed parcel off to another courier company to deliver . I Told them they shouldn’t accept a parcel for delivery if they don’t deliver to my area. The woman i spoke to from hunter was rude and not helpful at all. I hope they go out of business for treating their customers in this way .

Absolutely terrible experience with Hunter Express.

My parcel has been stuck in “Processing at Facility” in Brisbane for nearly 2 weeks with repeated daily scans and zero actual movement. It just loops between “Processing” and “Depot In” every business day.

This was meant to be a 3–6 business day delivery to Toowoomba — which is literally only a couple of hours from Brisbane.

Tracking has also gone down multiple times with server errors, making the whole experience even more frustrating.

The sender has been helpful, but Hunter Express has been unbelievably slow and disorganised. I would never trust them again for anything remotely time-sensitive.

Another review where I wish I could give less than 1 star. Probably more like -5 thousand stars. What trash this company is. Wish I’d known when I bought the item they were in business with a company that cannot run itself properly. Still waiting a week later after being told the item was on the truck and would be there within the hour. No truck, no item and a week later absolutely nothing from them regarding it. Wish companies like this weren’t allowed to stay in business.

I have used Hunter Express twice now through different companies and both deliveries arrived safely and in great condition. My bed came in two packages and everything was well handled.
I was a bit surprised by a Saturday delivery and was lucky to be home, but overall another smooth experience and I am happy with the service.

The worst delivery company I have ever dealt with. Arranged delivery, then cancelled, Sent email confirmation of loaded on truck, gave delivery notification, i waited 5 hours on a day specified as not open, then cancelled. Rang to question them, was abused, then cancelled the contract and returned item to sender through pure spite. Don't bother with them, complete ly unprofessional and rude.

Too lazy to ring the doorbell, didn't call me. Tracking claims they left a card which they didn't. Soonest redelivery is in 2 days. No way to call the driver or company. WORST courier in Australia.

My mattress turned up 7 days late, the box is a mess, and they left it outside my building blocking the door to the lobby, and even went so far as to say I had given them authority to leave it there, which I most certainly didn’t do. I’m home and they didn’t even ring the bell. It’s a 55kg box and it’s blocking the entry / exit to the building. Then of course there is no way to contact them. If I could leave a 0 star review I would. I’m unlikely to ever order anything again that would be delivered by these people.

DO NOT UNDER ANY CIRCUMSTANCES DEAL WITH THIS company - they do not deliver the packages, say they did then send them back to sender instead and when you call they hang up on you and say speak to the person you bought it off. I would expect when a transport company takes on a job they have all the information they require to deliver. It sat in Lismore for 3 weeks then the customer service person says “we can’t store things for ever” and hangs up! Absolutely the worst service - I think they forget what their actual job is!

I don't know why this company is still in business, absolutely disgraceful!
I am a 76 year old man with a heart condition who lives on acreage, my house is on a hill 700 meteres up from the gate.
My bulky 40kg parcel was left outside my property line down by the gate in clear view of all passing traffic.
The driver made no effort to see if I was home nor did he drive up my driveway. As I have no one to help me I had to get the parcel to my house by myself.
Not happy!

Significant delivery delays, poor communication, and unprofessional, sometimes rude, customer service. Many users report lost parcels, items delivered to wrong addresses, and difficulty contacting support! Negative 100 stars They are a BLACK HOLE! WARNING: Do not risk your business's reputation by using this carrier!

This person rang my unit and said there was a package for me, and I told him to wait for me, I would be there in a minute. It literally took less than a minute for me to come down in lift but he had already taken off, dumping the DAMAGED package outside, basically on the street. And this was a heavy, hefty package, and damaged too so the rails were coming out as I attempted to move the package. In addition, there was never any meaningful tracking available on website, but once it was “delivered”, this person logged it as “signed”, which is basically a blatant lie. I NEVER SIGNED FOR IT. Absolutely appalling service!

Horrible customer service, never use this company

Zero tracking updates or communication, never heard of them and had no option to use anyone else. Would rather walk from Hobart to Brisbane than use Hunter Express

A totally unreliable company, they have promised to pick up my parcel on numerous occasions over the past 9 days and not once did a courier driver show up, Hunter Express should be renamed ‘Hunter Excuse’ , Unfortuntely I can see from the multitude of negative reviews that this company have a long standing history of providing very BAD level of service, best try another logistics company.

I had a very large item delivered and the delivery guy propped it up right at my front door. In full view of the street!

I'd only been at work 20 minutes before my husband called to inform me. I had to drive back home to get the delivery inside my house before somebody stole it.

What infuriated me most was that it could have been hidden behind my verandah wall, or better still, behind the gate at the side of my house - WHICH I had requested when the app asked me for an alternative place to put item if nobody is home. This clearly was ignored too. Just total incompetence and stupidity by this company. I'll never use them again.