Allied Express; Avis 

Liars and thieves. iIf you want to loose business, use these jokers.

I was a little surprised at the rating for this company, I have been getting deliveries for the last 3 months at least once a week and have found them to be amazing, always on time, products in good condition and always a friendly smile

We appreciate the prompt delivery, we received a reply from our email and had a pleasant experience. Thank you Allied Express.

They came to our place the driver took parcels that didn’t belong to them after 16 email and 15 phone calls later and after they telling us the driver didn’t take parcels that didnt belong to them 15 days later still no parcels returned to me after video footage has been sent to them showing there driver scoping out house and taken parcels and video footage shows the driver taken them and not scanning them into the system they then told me that parcels were found at there depot but still not returned still waiting for them to be returned they told me they should be on my door step today but still no parcels back

Avoid using this Company at all costs. They took 4 days for a 2 day route, then they misdirected the not small parcel (a king size mattress) from Brisbane to Perth. I only found out because I called them after 4 days of tracking telling me it arrives today. Apparently it's 10-14 days before it arrives in Perth , and ONLY then can they redirect it back to Brisbane, which will be a further 14 days minimum!! Having an interstate truck driver in the family, I know how logistics chains work, and it's not like this!! Their solution: call the company you bought the mattress from, ask them to send you a new one?!!

Mistakes happen it's how you handle mistakes that's telling. Zero accountability from them with zero communication. Not good enough!

Sydney to Adelaide takes over 7 days? Average speed less than 7 km/hr. I run faster than this.

Extremely disappointing service from Allied Express.

My delivery was originally estimated for Thursday, 10 Sep. Nothing arrived, which was fine as it was just an estimate.

Today, Monday, 14 Sep, I was at home waiting for the package.
To make access as easy as possible, I intentionally left my front gate propped fully open and secured it so it wouldn't blow shut. I was sitting inside right near the entrance the whole time. Out of nowhere, I received a tracking notification stating "Failed Attempt - Card Left".

I immediately went outside to check — there was no delivery truck, no driver, and absolutely no physical card left anywhere. The driver didn't even attempt to drop off the parcel or ring the bell. Marking a delivery as "Failed Attempt" without actually attempting it is completely unacceptable and dishonest.

Absolutely disgusted with the service! Not the first time a delivery was left without being acknowledged and sure it won't be the last. Is it that hard for your drivers to find someone behind a business' counter and say delivery. Personally will NEVER use this cheap and nasty company and unsure why reptuable businesses do. They damage boxes and provide real crap service!

This company is a scam. Never use them.

Our experience with Allied Shipping was extremely disappointing. Several of our household items were damaged during the move, including our TV and treadmill, along with other household belongings.

When we raised the issue, we were told that we should have read the terms and conditions regarding their insurance coverage, and because of this, nothing was covered. This was incredibly frustrating, especially after trusting the company to transport our belongings safely.

The whole experience left us feeling that the customer is simply left to deal with the consequences when things go wrong. We expected our belongings to be handled with care and expected much better support when items were damaged.

Our TV broke, our treadmill broke, and other household items were damaged, yet we were left without compensation.
Based on our experience, we would not recommend Allied Shipping to anyone who is moving valuable household belongings. Make sure you read every detail of their insurance terms and conditions before using them, because apparently damage to your belongings may not be covered.Very poor experience and very disappointing customer service.

Absolutely worst service!!! Do not ever use it else you have to regret. It takes 3 days to go from singure to Kolkata. Where Local train from singure to Howrah take only 1hr.

Ordered 60kg recliner. Driver didn't bother to use doorbell or knock.
They just dumped it at the bottom of the steps.
I am in a walker and cannot use the steps. Utterly disgusted.
Edit: just found they forged signature!

This company would be one of the worst people to get your stuff from they leve you hanging you never know were your delivery is go some were else stay away from them

The customer service is horrible. One employee told me "you should not be taking a day of work for a delivery". I found them extremely rude and unhelpful.

This review is based solely on the Customer Service Team as I have not yet received the delivery and cannot comment on the Driver.

Will also be contact the Supplier to advise them of the lack of professionalism from the delivery service they are using.

Totally hopeless.Head office need to look up the words "pick up" and "Delivery" and then they might have a clue what the freight business is meant to be doing.Don't use them and tell your suppliers not to use them!

Drivers don’t bother even trying to deliver goods. Don’t waste your money or time go with another courier company

Very disappointing delivery experience.
The driver claimed there was no parking and refused to deliver my order. However, I clearly informed both the driver and customer service that there was a temporary loading/unloading area available right outside the building where the delivery could be completed safely.
Despite this, they kept making excuses and refused to complete the delivery. Instead of working with me to find a solution, they simply abandoned the delivery.
As a result, I had no choice but to arrange my own transport to collect the goods, which ended up costing me an additional AUD $300.
I understand that delivery drivers may sometimes face difficulties, but refusing to deliver when a reasonable unloading option was available is unacceptable. The lack of communication, poor customer service, and unwillingness to solve the problem caused me significant inconvenience and financial loss.
I hope AliExpress and its delivery partner take customer service more seriously and improve the way these situations are handled. I would not recommend this delivery experience.

Crap delivery company. 6 days to deliver a parcel. Will never use allied again. Fedex all the way.

Absolutely useless. Their drivers repeatedly say our business was closed when they attempted to deliver, but we were open. The driver didn't even stop at the shop, and didn't attempt delivery.

The company doesn't care- they know that it's the senders who pay them, so they don't care about the recipients' happiness.

What a garbage company.

Delivery personnel left my parcel at PO box without trying my delivery address first today. They just claimed there was "no one in attendance" today at 2:38pm. That's a lie. Not only was I home at the time, but there was a construction crew working at my house. Builders were coming in and out and my front door was wide open.

Why, Allied Express? I'm willing to confront your delivery man. Why did they lie about not making contact with me?

I just think the Allied Express people are having it too easy. They what? They just take one look at your door and they go, "yep, no one's home." Is that it? Do they ever call? Of course they don't. Is it really too much to expect them to make a phone call to confirm if you're home? Is it? I think their customers are being treated poorly. The only way you get your parcel is really to sit at your front door all day on the day they say they'll come (and of course they won't tell you what time they'll come so you will just have to wait at your door from break of dawn till late). Is this right? Of course not. But do they keep getting away with it?