Allied Express; Avis 

Crap service, hardly no updates, call and can not get a straight answer, 8 days over due so far, it's a shame I can't give them no stars for service and communication

I had a very disappointing experience with Allied Express. A 23 kg parcel was delivered to my property and was left in an unsafe manner in my driveway. Shortly afterwards, my vehicle sustained damage that I believe was caused by the way the parcel was left.

When I raised the matter, the claim was declined because there was no CCTV footage showing the exact moment of impact. I was disappointed that witness evidence and the surrounding circumstances did not appear to carry any weight in the investigation. Not everyone has CCTV cameras recording their driveway, and I don’t believe consumers should be expected to provide video evidence for every delivery-related incident.

The investigation relied heavily on a single delivery photograph, which can only show one moment in time and does not establish what happened immediately afterwards.

While Temple & Webster offered a refund of the delivery fee as a goodwill gesture, the property damage itself remains unresolved.

Based on my experience, I would be very hesitant to use Allied Express again, particularly for large or heavy items. I would encourage others to take photographs of deliveries as soon as they arrive and ensure that any valuable property is kept well away from where parcels may be left.

Would give a 0 star if possible.
EDD on their website 06/07/2026. Contacted company on 08/07/2026 which confirmed delivery will be next day on 09/07/2026. Had not arrived by midday so phoned for an ETA - the person who I had spoken to was useless and constantly spoke over the top of me and could not answer a single question. I ended up asking for a number for the courier as there was literally no point talking to Allied Express.
The courier stated they had only received the items today (despite Allied Express tracking stating it had been sitting in my local depot since 02/07/2026). The driver whom I spoke to said they are constantly dragged over the coals by unhappy customers from Allied Express who are consistently given the wrong information by them.
AVOID AT ALL COSTS.

Where do I start and I want the 1 star back. Driver came to door, failed to ring the gate bell, left a card. I called to arrange a delivery for today, promised but NEVER arrived. I waited all day, left gate open and cancelled appointments to be home. No phone call, NOTHING..HOPLESS !

Yesterday, the system indicated that my goods would be collected between 2 PM and 6 PM, but no one showed up. I had no choice but to wait, as there was no guarantee of when they might actually arrive.

This morning, I called them, and they assured me they would come this afternoon—again between 2 PM and 6 PM. I waited once more, and called them at 4 PM and again at 5:30 PM. Both times, they promised they were coming, but once again, nothing happened.

All I’m looking for is honesty. Unfortunately, that’s not what I received.

Absolutely shocking. Would never recommend. Customer support was helpful enough though.

My new stovetop was smashed mid delivery and no one bothered to contact me. I had to enquire why my parcel was over a week late. It’s been difficult cooking without a stovetop the past month, so to hear they smashed it was super disappointing.

Only redeeming thing was customer service who tracked down the package.

Very poor delivery experience. The driver had lifting equipment available but still postponed the delivery, stating that he needed additional help. On a previous delivery, another driver left a very heavy item on the sidewalk and did not place it in the nearest accessible location to the house.
I'm not sure what the delivery fee is for if I am expected to help unload the item and move it closer to the property myself. This level of service is very disappointing.

The 77" inch TV I wanted was only available from a Sydney store and I'm in Perth. As soon as I found out the TV was picked up by Allied Express on 04/06/2026, I came to TrustPilot to read the reviews and was very alarmed at the overall poor ratings and terrible reviews. I wrongly assumed I would be waiting forever to take delivery of it. On Monday the 8th I saw that it was still sitting at their Sydney depot so I emailed support to find out why. The Perth office responded within half an hour and told me it was already on a truck to Perth. And an hour later I received a notification to say it had arrived at their Perth depot. This morning on 10/06 at 8:30am I received a text to say the driver was on his way and an hour later it arrived, a whole day earlier than estimated by their own tracking. The driver also helped me bring the TV inside the house without me asking, there's no way I could have moved it inside on my own. So despite all the bad ratings & poor reviews I had the complete opposite experience, so thank you Allied Express.

Absolutely useless. Allied Express has had my urgent item in their depot for a week, and the estimated arrival date was 5 days ago. Every day customer service promises they will ensure it is delivered the next day, but it does not arrive. The shipper had a quick turnaround, but everyone has been let down by the logistics company. Do not use Allied Express if you want good customer service.

I'm very surprised to read customers haven't been happy with the customer service, I decided to write a review because I'm the opposite and cannot believe how helpful the customer service ladies have been. Maybe bad reviews promoted them to provide better CS and if so it's def worked

This has been a terrible experience regarding my parcel, which I was informed had allegedly been disposed of.
I was told by the sender that one item inside the parcel had leaked during transit, however the entire parcel was destroyed without my authorisation or consent.
What is most concerning is that no one is able to provide proof of destruction, disposal documentation, warehouse records, or any evidence showing who actually authorised this decision. Despite multiple communications, no party has accepted responsibility, and I still do not know whether my parcel was lost, destroyed, or is possibly still being held in the warehouse.
The tracking status on the website also does not indicate that the parcel was destroyed, which gives me reasonable grounds to question what has actually happened to my goods.
At this stage, my parcel is simply gone and nobody is taking responsibility for it. I genuinely do not know what else I am supposed to do.
A very disappointing and stressful experience overall. If you are a sender or receiver using this service, I sincerely hope you never have to deal with a situation like this.

Terrible slow, unorganized, staff just pretend to track down parcels half the time.

Package arrived like it had been dragged behind the truck, not surprising the contents were damaged

Do not use Allied Express. How they even exist as a business with the pathetic level of service they provide is beyond me. They have failed to collect a package on 5 consecutive days, expect you to wait around all day and then just don;t show up, you would think at that stage they would make it a priority but they just stuff you back in the bottom of the system. These delays cost businesses money. They couldnt care less. Go elsewhere save yourself the headache and delays.

Purchased goods from Melb for delivery to Bathurst. Tracking said "at Bankstown..", "In transit to Agent Bathurst", "Out for delivery..."
Hmmm... surprise, surprise - no delivery. Tracking now says goods "In agent depot - Nowra"?

Their web enquiry and follow up service has still (aside from the initial platitudes) 5 days later not provided any information as to where the item is, or a likely date of delivery.

I will wait a couple more days and then invoke a charge-back against the company that I purchased the item from for non delivery and then contact the supplying company in regard to their choice of an unreliable courier service...

Unfortunately, we as consumers do not have much choice in the delivery cycle of our purchased goods and it appears that the "Delivery Industry" is largely unregulated and somewhat populated with incompetent delivery agents.

Would I ever choose Allied - a resounding NO!
Do I have any choice as to whether a seller uses Allied - NO!.

As consumers, we are at the mercy of a bunch of unregulated delivery services. To the delivery companies, we are not seen as the client because it is the selling company that pays them - BUT it is our money that is used to enable that payment!!

So for consumers, it is "Just another, suck it up brother" ...

Allied Express tagline should read:
"The best Third world service at First world prices... How good is that!"

Hi. Your courier did not even attempt to drop my parcel to my front door. They left it on the grass out on my garden just leaning against the fence where anyone could have stolen it. I am absolutely disgusted and enraged by this lazy uncaring behaviour of your driver's. I have camera footage showing your driver dumping my parcel on my lawn instead of going to my front door. It's just sheer laziness and contempt. I suggest you talk to your courier driver and reprimand him or her because YOU would be liable if my parcel got stolen and I would absolutely make sure you paid. It's just disgusting, careless behaviour. Does not one have work ethics anymore? You're so lazy you can't even check where the front door is.

I wasn’t expecting excellent service from a freight company but was pleasantly surprised. I knew my parcel had arrived (Townsville depot). I called because it was a Friday and I was desperate to have it delivered or to enquire about picking it up. I called the 13 number and got excellent service. They stated on the phone that I would get a call or email to answer my query. I did get a call later in the day from the delivery driver. He was happy to follow my instructions and leave the parcel with my neighbours. He left a lovely note on the box. During the phone call he was delightfully friendly - just sounded like someone who loved his job. Couldn’t have been happier with the service. Thank you for exceeding my expectations.

Last 2 days have been told our delivery is on board, still haven’t received it.
Never use this company again.

Nie wieder! Pakete können verloren gehen. Der Hilfe/Erstattungsprozess ist verkompliziert. Der Support ist Hilfsunfähig. Absichtlich.

Der Logistikdienstleister kann auch nicht helfen. Auf keinen Fall bestellen!!! Und wenn evtl. max 5 € da kann man notfalls drauf verzichten.

Ordered a electric fire place from Moda living, Two parcel delivery one part came 10 days ago still waiting on the other part apparently it was scanned and put into another truck going to some other depot, after enquiring was told it would take some time to arrive. Still waiting I will never purchase from a company who use this courier again !