Allied Express; Avis 

Relieved and pleased!
After reading all the negative 1 star reviews I was extremely nervous as allied express was to deliver my couch order. I wasn’t home ant the time but I arrived and raced around the complex looking for the apparently delivered boxes only to find them in perfect condition up on my apartments level right next to my front door! What a legend! Super fast delivery too so can’t complain however on the tracking it seems my couch went from NSW to VIC back to NSW and then back to me in VIC in the span of a couple days (perhaps a system error) but honestly very very happy!! Thanks team :) oh and I received messages along the way updating me on where and when of it all which was great!

Need a no star option. Lost my order and were not even looking for it. The item I purchased was 9 days over the estimated delivery date so I called Allied Express and provided the tracking number. They confirmed what I could already see on their tracking website, that the item was scanned into their depot 16 day before and had not moved since. They told me they would start an investigation. I asked why they had not already started one as surely they can see or run reports on undelivered items. They said yes they do run daily reports that show items that have not been scanned out or in to depots or delivered. I asked why then do they wait for the receiver to enquire before starting an investigation. The answer was basically 'we can't be bothered'. That it's just easier to wait for the receiver to let them know then managed the item. But that's the job isn't it? Freight logistics. What an appalling business.

PATHETIC. I placed an order with Kogan and it has been with Allied Express for 2 weeks without progress. They claim there are delays due to black friday sales which has long since passed and even that wouldn't account for such uselessness. They claim they can't even give you an ETA. Absolutely astonishingly bad service.

Extremely disappointed with the customer service experience. I contacted Allied Express to confirm Christmas cut off details for an urgent interstate shipment and was advised over the phone that if the freight was received into the depot today it would make the Christmas cutoff this information is also written on their website "Christmas Cut Off" which states today is the final day for cut off.

Despite this confirmation and the cutoff dates being clearly listed on the website, I later received a tracking update showing the shipment had been pushed out to 29 December. This directly contradicted the advice given earlier the same day.

I phoned their customer service line and spoke to someone who was arguing with me stating they didn't write the website nor where they the person I spoke to this morning. I understand it is not her fault but her tone and service over the phone was not good at all.

For small businesses relying on accurate information during peak periods, this lack of clear and consistent communication creates significant issues and unnecessary stress. Timelines matter!

Better alignment between customer service advice, website information, and actual freight handling is needed, particularly during high volume periods like Christmas.

Service is absolute horse crap. No notification was provided to the customer regarding expected delivery, then the item showed up at my door while I was at work. Twice now I have left a note to please bring this 51kg item into the block and upstairs to my unit, as I am unable to do so on my own. Item left outside the first time; second time I happened to be home and had to beg this rude courier staff to PLEASE help me bring this heavy item upstairs.

Allied can't even manage to deliver within NSW in a month! We're still waiting on some deliveries. Out of the 70 orders we placed, 10-20% haven't been delivered yet. The boxes were damaged, and the deliveries took over three weeks, even though it wasn't peak season.

My item has been sitting in the depot for a week. What are they doing?! Deliver it to me or allow me to pick it up!!
I will be going there in person tomorrow. And I won't be leaving until I get my item.

edit: it finally arrived today. It was supposed to be delivered yesterday. They kept it at the depot for an extra day on purpose.
From now on when I order online I'm going to ask if the place I'm ordering from uses these incompetent idiots.
And if they do I won't be ordering from them.
This is how we make an example of them. By making them lose business.

Absolutely disgusting service!!
Terrible liars and appalling customer service especially from a Team Leader named Marisa.
Never ever have I been told such lies and then been told that such garbage!
If I could have given a minus score I would have as 1 is way too much!!

Do not use this courier it's a nightmare. 2 times whent back to depot. Give information on business address for delivery. Driver Saying business is close at the time of delivery so whent back to depot. Simple instruction never follow. Almost 2 weeks item not recieve yet.

My Order delivered on 3 Dec 2025 arrived with torn, crushed, and wet packaging; contents were exposed (see photos). The assembly manual was missing, so I can’t confirm all parts or complete assembly.
It’s clear no care was taken: the carton was poorly taped over tears, no waterproof protection, and left upright against a wall in the weather. Worst ever delivery I have ever seen!

1 star only because 0 stars is not an option.
Parcel scanned into detour and after 60 hours sitting there supposedly, two me they didn't know where the parcel is. Only option is, they've delivered it to a wrong address or they've allowed it to be stolen. Either way, incompetence is the only reason for this.

The driver dumped a 37kg box at the main entrance. My apartment is 2 flights of stairs down from there. This had been made clear to them when they received the consignment. Shocking service. I am a 67 years old woman and I live alone, no way I can even move the box let alone carry it.

Strongly implore everyone to never use this terrible delivery service.

Impossible to deal with. If you can’t be at home there is no option to pick up and only a 48 hour window for delivery otherwise sent back!

Worst delivery company in Australia. 5 phone calls over 2 days and the parcel was still not delivered. Each time I called customer service would provide a new timeframe for delivery. Customer service also refused to escalate the complaint multiple times and then finally, assured me a manager would reach out. I never heard from them. I would encourage all companies to cancel their contracts with Allied Express.

Absolutely appalling delivery team. No care or concern for the goods being delivered. Had six items delivered yesterday - the drive buzzed our bell and within 2mins he was gone just dumped the goods on the front of the apartment block entry and left. We paid 300.00 for delivery alone and the driver could not be bothered to ensure it was safely delivered to our door or at least help us. This company is just greedy and only concerning with dumping the goods and onto the next so they can appear to have delivered goods.

Whilst unpacking my belongings I came across several cards with religious information.

The most concerning one I found was halfway down in my laundry basket containing dirty laundry, which was already taped shut. I also found one in my baby’s nappy drawer.

A complete invasion of privacy, being that I found one in a vessel that had already been sealed, that the removalist had opened and then re-sealed.

Allied Express acknowledged the person who was placing the cards had been identified and given a written warning, that’s all.

Absolutely disgusting behaviour from the person and the company, do not use them if you value your privacy and belongings!

My order was left outside the gate at our property. We are travelling and will not be home for days … items will be most likely stolen by the time we get home. We contacted the courier after being advised that it had been shipped and asked them to hold delivery at depot and we would pickup. They have delivered anyway.

I booked and paid for a box to be picked up from our apartment. Pick up time between 9am -5pm.Specific instructions were given for the driver as we live in an apartment. Day 1 - no pick up and no phone call to advise. Day 2 . After rebooking with the same pick up window still no pickup. On contacting Allies Express it appears today the driver didn’t follow instructions or ring us to check where he needed to be and marked our pick up as Futile. I cancelled the booking and will not use this company again. While the phone staff are pleasant, the customer service from this company is sadly lacking.

worst. they are not flexible wth delivery time, no collection point and inmediately reject my delivery request for a 3pm-5pm delivery.