Allied Express; Avis 

**Update: the 'lis.walters' email address on file does not exist- do not bother writing**

Absolutely the worst service ever. Staff have no clue, make rules up as they go - saying I cannot pick up a package- 'due to OHS', but... can't explain what 'OHS' restrictions apply. If you're worried about your staff's safety- DO SOMETHING ABOUT IT, like- a) improve your service, or b) establish a secure, restricted area where packages can be picked up. you know- like EVERY OTHER DELIVERY SERVICE ON EARTH.
Drivers are useless- does not deliver, and you have to fight to get YOUR package delivered. Inflexible, useless customer service associates- especially 'Marita'. Requests to speak to a manager are responded with 'he's in a meeting'- this company must have meetings 24/7/365.
Company's ridiculous rules dictate that packages can only be delivered during business hours- when normal people are at work- do you expect me to take a day off, to receive a package you should have delivered in the first place??!
Promises to 'return calls' are ignored. If I could give negative stars, I would.....worst business ever.

I was waiting for quite an expensive package. I have given notes to vendor who relayed them to AE (confirmed by AE) about where my house was in housing estate. Driver who has notes and my number leaves con note despite me being home and with phone in hand. Time was 1638, old mate just CBF doing his job.

Called up to find out what is going on. Person on the phone just sighs like this is the normal standard and says she may be able to get it to me tomorrow. despite the fact it is not even at the depot yet.

In a sea of rubbish these guys are King.

I asked them 4 times to change the address, 2 times on phone calls, once on the enquiry form and once over email.

The retailer asked them to change the address.

Did they do it? No.

The WORST... needs a 0 (zero) rating. Rude, hopeless staff, and the drivers had the delivery for over a week before non-delivery altogether. The company doesn't hold drivers accountable(or themselves). On calling never could resolve anything or even tell me why or where the product was

Abysmal. Avoid. Failed to deliver on time and then have failed to return to us for over 2 months.

have 2 items from different suppliers been sitting in a depot for 9 days when I called was informed they only do deliveries to my area on Mondays I then explained to the less than interested young lady that the package had been there for the last 2 Mondaysand not delivered Her only comment was oh they might get delivered next Monday

Absolute garbage bottom of the barrel company. Packages don't move for weeks, getting stuck "IN DEPOT", companies like this embarrass our country.

I'd go into depth with the review, but its all been stated here numerous times.
Package hasn't moved in 3 days. Called, was told it would take another 3 days because its a bulky item. (Its a bicycle)
If you dont have the infrastructure ( 2x people), dont take the money!!

Allied Express was magnificent especially Karim who went the extra mile by bringing our heavy items right to our front door. Would highly recommend

Excellent company. The delivery went smoothly.
Courteous and helful driver. Highly recomended.
This was in Cairns Qld

Allied Express has been a terrible experience for our business. They deliberately inflate weights and dimensions of packages in order to charge extra fees — even when the correct weight is clearly stated and supported by evidence. This isn’t a one-off mistake; it’s a pattern of behaviour designed to squeeze more money out of customers.

Their customer service is unhelpful and dismissive, and they refuse to correct their errors even when provided with proof. As a business owner, I expect honesty and professionalism from a logistics company. Unfortunately, Allied Express has shown neither.

Avoid them if you value transparency and fair pricing.

DO NOT USE!!!! Dumped my very heavy boxes of flat pack furniture outside my garage where they could easily have been stolen. Would not deliver to my front door. Bunch of grubs.

Be cautious with Allied’s “competitive” quote—it comes with hidden costs.
1/ They changed our confirmed moving date last minute, which disrupted our short-term accommodation and caused a lot of stress.
2/ Despite clear written instructions, they shipped our belongings without confirmed insurance. Several items were damaged or went missing—totaling around AUD $10,000 in losses.
3/ To make things worse, they didn’t help with unpacking as promised in the proposal, even though I was six months pregnant and alone at the time.
Communication has been poor, and their responses have failed to address the full scope of the issues. I’ve now had to escalate the matter to NSW Fair Trading.
Overall, a frustrating and costly experience. Would not recommend unless you're prepared to manage everything yourself and deal with the consequences.

Absolutely hopeless. More than 14 days after my package "estimated delivery date" it still hasn't arrived. It's unbelievable that they've had my package in their possession for more than 3 weeks, even worse, the package was ordered no more than 1 hour away. In the meantime I've had packages delivered by other companies from WA and NT (I'm in NSW) that arrived in 1 week.

I ordered water shoes, they arrived the wrong size, they were labeled with the incorrect size inside, so the seller did not know?
I sent photos with a king message showing the difference that they were at least 2 sizes to small. Shocking, but amazingingly in 2 minutes of receiving my email, they issued a refund.
I feel over the next 2 years that they will correct most things and be more like AMAZON with better pricing. I believe patience and kindness is the key.

Great job Allied Express delivered when you said was very heavy item driver put it in my garage Happy Days.

I admitted i was cheeky to the girl on the phone that I had put the local post office as a delivery address...we have watched numerous people steal our items even though our house is behind a locked gate in a very busy (car traffic and foot traffic) area. She seriously lacked the care factor and being that the package will now need to be signed for makes the process so much more drawn out and inconvenient for everyone

If you want something picked up DO NOT expect Allied Express to do the job. 1 job, three times, a no show. Absolutely pathetic

Worst Service. Bought a 8k rug and few other rugs for new house,and first driver delivered smaller rigs and took signature, stating that big rug (expensive one) will be delivered later. I was home all day, and big rug wasn't delivered. Next day when u called allied express (Rachel) from customer service picked up the phone and conformed that rug was kept next to dust bins. I told her no one knocked at the door, as all of us were home, she was not able to explain why driver did that. In the top, when i said that want to lodge a complaint, she said I am not the customer, and sender has to lodge a complaint. My expensive rug was kept outside exposed (what if it would have rained or taken away??), for this she said she cannot do anything. Then I spoke to her manager Luke, then situation becomes from Bad to WORST. Luke said that u must have done ATL..authority to leave, which I never did. These guys don't want to acknowledge that they have done mistake. They hire drivers who cannot even communicate properly, and cannot be trained. All cutting corners.
Will definately go to Ombudsman n ACCC to officially complaint against ALLIED EXPRESS.

Excellent delivery experience today (Glenside SA): a large heavy parcel. The driver phoned me to give me an estimate of when he would arrive. He was spot on, and even brought the item up to the third floor, where my apartment is. Impressive!