Home Warranty of America Avis 

im not satisfy with this InsurancenCompany , everytime i made a claim , nothing covers , so
i can not recomend this Insurance , sorry i have to tell you this.

Good service sooner than I thought. Yes I am happy with experience. I will call for more earranty work as needed. Thank you.

Customer service is great! Even though I ask a million questions, they always answer in a professional manner & try to do whatever they can to accommodate my situation!

Service was great!

The claim process was quick and easy...the repair service was prompt and done right...and the repair person was knowledgeable and thorogh!

Very knowledgeable,professional, and task oriented!

Great customer service and everything were explained in detail

Eddie did a good job explaining the warranty, what’s covered, and why the company is rated higher.

Technician was prompt knowledgeable funny and fast in fixing my issue with cooling unit.

I have had HWA for 4 years. Whenever I have needed them to get a service person out, it takes FOREVER. If you decide to go with HWA, don't expect a quick turnaround and do expect to be hounded by sales calls 4 months prior to your policy expiring. I recently paid for another year on 2 locations and after my most recent experience, I will be canceling both policies and finding another company. Most recent claim was with a kitchen sink that was not draining and started to affect the dishwasher (not to mention stink!). HWA scheduled someone for almost a MONTH out. I requested an earlier, more expeditious time, and it still was a wait. After seeing the email that I can submit for reimbursement, and speaking with a representative, I scheduled a plumber so we could get the issue resolved quickly (and be able to wash dishes and use the kitchen sink). Now, I don't qualify for reimbursement. Ridiculous and irritating. I'm done with this company.

Repair was done in a timely manner. Technician professional and knowledgeable.

Janill was very helpful with our process of acquiring a home warranty

Waited for a scheduled call back from a claims supervisor at the allotted time, but no body called.

The rep was kind and not pushy. I shared with her that I was comparing warranty companies in my initial conversation with her. After comparing a few companies, I called the rep back and we agreed on terms.

He new what I was looking for in a home warranty an my passed experience with the warranty company this is my 4 company with in 5 years

Janill was very helpful

There was absolutely no communication to get the water heater replaced. Technician requested unit replacement and warranty company recommended replacing parts first. Then, warranty company didn’t approve the ordering of both parts, only one at a time. Meanwhile, a 90 yr couple reminds without an essential household service or having an essential utility for basic sanitation, bathing, cleaning and maintaining safe and sanitary conditions until the replacement of the water heater is approved. Leaving uncertainty as to the length of time it will take to resolve.

The claim submission process is simple, easy and straightforward. And the technician has very professional attitude and expertise . He explain the process in a very detail manner . After the replacement part was purchased and everything was fixed in a very timely manner.

We ha a great service with HWA and the Provider, Beltway Air Comfort Service.