The Hyde Group Avis 

Fantastic job

We are finally back on the property ladder with our dream home thanks to Hyde, in particular Shenka at Whitstable Heights who helped us through the process from start to finish.

We had mixed experiences with sales teams on other shared ownership developments but Shenka went above and beyond. Approachable and friendly whilst remaining professional. Explaining each part of the process which was quite daunting initially. Couldn’t be more pleased!

Our house was maintained very well whilst we waited for completion. Handed over clean, grass cut and ready to make our home, with a bow on the front door, a lovely gift and a much enjoyed bottle of champagne.

So far, The Hyde team themselves have also been great. I like the personal touch you get with our very own product quality representative.

Top work so far Hyde!

Was told it will take 10 working days which is really 14 days. I received the Payit link. It did not work.

Hyde said I can wait another 10 working days for another link or ask for a form which can take 28 days.
As the link may not work again I had no option but the form. They tell me its impossible to get the department who sent the link to just send another. Payit links take under a minute to create.

Their email response was they acted promptly to ensure I received my payment in the agreed timelines which is a lie as its now late. On the email form i asked them to deal with it asap as its now late. Hyde confirmed they did not forward the email with my message just the form so the payment team have no idea i have already waited 17 days

Rubbish service as always. Every thing they do is wrong since the day I moved in. They never do a single thing right.

They promise the compensation will not be added to my Hyde account balance I have yet to see if that's true or not as its a nasty habit they have.

Hyde describes itself as a values-led housing association committed to fairness, transparency and supporting communities. My experience did not reflect those commitments. In over 20 years of renting in London, this has been the worst experience I have had with a landlord.

I am a key worker who, after more than 15 years in private renting, was looking for genuinely affordable housing. Hyde advertised my flat on Rightmove as Intermediate Market Rent (80% of market rent). During the viewing, the Hyde officer told me the rent would remain affordable, that increases would be capped in line with government guidance similar to social rent, and that after five years I could purchase the property through a shared ownership scheme.

In the first year, the increase was 4.1%, consistent with what I had been told. In the second year, my rent increased by over 55%.

Hyde later acknowledged errors in how my tenancy had been advertised and administered, including missing documentation. However, although these mistakes were recognised, the consequences were not remedied. Instead, the focus shifted to my conduct rather than the accuracy of the original advertising or the impact of the increase. Legitimate concerns about affordability and misrepresentation were reframed as behavioural issues.

When I continued to raise concerns publicly on social media, I received a call indicating that if I did not stop speaking about the matter, action could follow. Senior leadership presented this as a straightforward choice: accept the tenancy as it stood or leave. That framing overlooks a fundamental issue, the tenancy had been entered into based on incorrect information.
I chose to continue raising my concerns. Shortly afterwards, I was served a Section 21 notice and ultimately I lost my home. The outcome was not simply administrative; it resulted in the loss of my home in January 2026.

There is a significant imbalance of power between landlord and tenant. In my case, transparency, accountability and fairness did not align with Hyde’s public mission and messaging.

For an organisation that promotes itself as a social landlord supporting communities, the handling of this situation speaks for itself. Prospective tenants should proceed with extreme caution, document everything from day one, and not rely solely on verbal assurances.

“Update following Hyde’s response:”

It is true that I went through Hyde’s complaints process and that the rent increase itself was considered by the court. However, the main issue I raised in my review is broader than that.

How can a housing association with a charitable mission of providing affordable and safe housing increase a key worker’s rent by more than 55% in a single year? And how can a housing association serve a key worker with a Section 21 notice just months before this practice is due to be abolished?

The property was advertised and presented to me as Intermediate Market Rent, and Hyde later acknowledged there were errors in how my tenancy had been advertised and administered, including missing documentation.

My review reflects my lived experience and the outcome for me, which was ultimately losing my home. I have kept the documentation and evidence relating to the issues described above.

I also believe that if an organisation’s mission is to provide affordable housing and support communities, situations like this should not need to end up in court. When mistakes are acknowledged, it would be more consistent with that mission to resolve them directly rather than rely on legal processes funded with taxpayers money and public resources.

I am sharing my experience so that others considering renting with Hyde can better understand the context and make informed decisions.

Great electrician

Excellent service. Thanks 😊

When I called to report forms kitchen smoke Alarm, I was given appointment straight away. The man came have a look. He fixed it with a new one and tested it to make sure is alright.

I believe you are referring to the outside gate lock, this time they did a very good job. I believe, hopefully it will last a long time.

Thanks you all fix on bathroom say big thank you Dan sort out sink also James come vet company evey 2 week very helpful poiltes see mice dope going away thanks you all hayed house staff contact the come out fix house really appreciate have nice weekend enjoy weather keep warm safe

No one turn up within the agreed time frame

Matt was my plumber. He arrived on time, within the time frame allocated for arrival. He completed the job extremely well. He was patient and talked me through everything he was doing. The job took longer than he thought it would, but he persevered and made sure that he did a good job. Thank you Matt, you're a credit to Hyde. Hope they pay you your worth!

Repairs were done at a high professional level.

Friendly professional workmen who really know their trade and fully explained what was being done and the new radiator and fine tuning of the heating has left me with a nice warm house thank them please

The shower was broken, the heating element had gone. The initial apot was quick, done under emergency appt but then took 2wks to be replaced but when it was the man that came was excellent. He was very professional and did a great job. He moved the pipe so the shower was put above bath taps whereas before it was above sink which was dangerous reaching across to change setting or turn off. He did an excellent job and cleared any mess. Many thanks to him.

They know me very well. They try and help as much as they can. If there is a problem. I.e.
A boiler leak i have to get a carer to come out to me to help move things out of the where my boiler is.

Jane Vallins assisted with the sale of my shares ownership property. I was aware of the process of sale and alerted it can be a timely process. Jane was however readily available and got back to me within a day with absolutely anything and everything I needed therefore speeding up the process to what I would class as faster than normal sale. Thanks all at Hyde

Easy to book, quick response and a good job.

Great service, very knowledgeable, was here on time. Job completed. Very polite and friendly serviceman.