The Hyde Group Avis 

Updated comment 7/9/2026......Hyde housing association are useless and potentially dangerou, they won't allow you to make a complaint about them and the pathetic service they provide. They protect, racist and anti social tenants, they will even try and blame you. If your having problems with neighbours and Hyde refuse to do anything, contact your local council and start a Community Trigger. Hyde don't care about anything unless it cost them money. I've suffered with a bad neighbour for 20 years and Hyde have done absolutely nothing about the individual apart from bull **** excuses and trash mediation. The tenant goes quite and does the same thing again. Hyde have said for the last two months someone will contact me, surprise, surprise they never do. Hyde claim the issue has been resolved but nothing has changed. Hyde Housing association are complete rubbish and always have been.

My journey with Hyde was outstanding, thanks to Shenka, my sales consultant. She arranged my viewing efficiently, guided me through every stage with clear communication, and was consistently supportive throughout the process. Her professionalism, patience, and attention to detail made the purchase smooth and stress‑free.

On completion and moving‑in day, she went above and beyond to ensure everything was perfect. Truly exceptional service — highly recommended. Thanks Shenka!

Phoned at about 08.10 gave me emergency call out. They were here by 08.30, work completed, cleaned up and gone by 09.00.
What more could you ask for.

From the first interactions, my wife finding the website, looking at the properties, booking a viewing, doing the eligiblity checks, everything was clear and straightforward. Not that there wasn't a million things to gather, answer and do, but Shenka answered our questions and worked well with their brokers, our brokers and solicitors.

We booked the first viewing on 8th of May and we're completing on 18th of August, which is just about 3 months from start to finish.

Absolutely amazing experience getting into our forever, dream home!

Thank you

Great service. Engineer's were very professional and very friendly and polite.

It was the work took longer than it needed to be. But overall great work very pleased. Repair man was great very polite at all time and helpful. But the stairs, plastering & then paint was nor all done on the same date which was a.very small area that needed to be done, in all took about 3 weeks to complete.

I moved into my house in September 2025
The previous Tennant lived in the house for 40 years.
the house hasn’t been updated in that time.
I had to hire a skip when I moved in to the house just to clear up the crap the contractor’s left plus all the Ivy that had grown from next door up the side of my house up to the roof (40 years of ivy🙄)
I have a wet room that leaks out of the bathroom out on to the landing,the first contractor that came and looked at it told me to replace the bathroom myself the second contractor said the floor needs taking up but I’m still waiting.
The communication with Hyde is applauding no one has a clue what they’re doing,I get passed from one person to the other and the app is a waste of good time!
My back fence and gate is rotting and falling to bits and they keep sending workmen round to bodge it a bit more,it’s on a public footpath by a road the contents of my garden is falling on to the footpath.
The list goes on 😕

Hyde housing is not great, they delay housing repairs through complaints services leaving vulnerable people at risk
I’m in contact with your services via email, I’ve had to go the the environmental health service now I’ve shared that email with your service also

Good communication, honest, helpful and understanding

Extremely happy with the service provided by Hyde and the Member of Staff that visited my home.

I have been with Hyde Group since 2005, my mistake was to give up my property & move into a (Damp, Appalling & Multiple Old Features Bath/Doors:Windows Hyde will constantly give you false hope.. Rent goes missing from accounts.. Please don't go near this Group Profit Only Thank Louise but no thanks!

Workers were efficient and carried out the job quickly.

Electrician, arrived in good time, was very efficient and pleasant. Done the job in no time.

Excellent service
Ran into some problems but managed to get the job done

I moved in my new flat in November 2025 and Hyde communication is shocking I should have know from the start that this was a bad idea buying property with them.

Today I receive a £522 bill because they have failed to inform E-ON that we moved in! And they informed them in July 2026.

I honestly think they are a bunch of cowboys and I am so surprised they win awards as everyone in the Parkside Triangle development is upset and not happy with level of service.

I have emailed Hyde I am waiting on there response! But I would like compensation for their error that has now left me with a £522 Bill!

3 weeks ago they shut off water for whole 82 flat building for nearly 24 hours. But now even more radiculous- we are without water for over 4 days. In these weather conditions we can't use shower, toilet, food. No running water at all. In 2026? In London city? And no timing when we are getting water back. If I could leave 0 stars- I would.

Hyde housing was very quick at booking in my repair contractor who came was very polite and helpful listened and fixed the problem there and then and completed the repair in short amount of time very professional and credit to the company for there fast efficient response helpful staff and a very easy
Process to what could have been a stressful process five stars

Repairs
I had no issues. The staff and workmen were very pleasant and helpful.

It wasn’t a repair it was an assessment but he asked the right questions

Removing black mould, scraping out old grout & replacing with new. Charming operative & a truly pro job. Much appreciated.