The Hyde Group Avis 

Polite quick
Only problem is they took screws out of manhole cover and not replaced so lid is not sealed nearly broke my neck cutting grass

Very poor handling of a serious repair issue.
The disability shower in our accommodation had no running water for over a week, including throughout the Christmas period. This should have been treated as an urgent priority, especially as the property houses disabled residents.
During this time, residents were unable to shower, including women who were on their menstrual cycles, which caused unnecessary distress and discomfort. Despite the issue being reported clearly, electricians were repeatedly sent when a plumber was also required. It took a full week for a plumber to attend, significantly delaying the repair.
This situation showed a lack of urgency, poor coordination, and inadequate consideration for residents’ basic needs, dignity, and wellbeing — particularly for disabled tenants.
Very disappointing service and handling of what should have been a priority repair. Also they keep putting the information wrong in the system.
Now the receptionist is stating that the shower won't be working til the second week of January because they have to order parts and we are just left without a shower until then.

Flooded by leaseholder 2 years ago, ceiling ruined by water as well as walls. Was advised would need need to remove the ruined paper before plastering.
Repeated visits >5 times by Hyde workmen taking pictures of the very same walls.
Workman Garth Lingard today conveniently called an apparent staff member Rodrick Sterling who says not to be done but bear in mind stage 1 complaint confirms that needs to be done.
Note work then stated to be completed by Garth Lingard which is fraudulent.

I have just moved to a Hyde shared ownership flat at Canterbury. I am SO impressed with, and grateful for, the guidance and service that I have had from Hyde, and in particular from Nadia, the sales consultant. I can see that my new neighbours have described Nadia as friendly, professional, responsive, calm and empathetic. I agree entirely. The experience of buying and moving in has been positive in every possible respect, despite my occasional moments of anxiety(!), and has been the best possible way to begin life in my new home: thank you!

The engineer attended on time and get the job done they were very pleasant and guided us how to use the new unit they fixed in and overall I was very please for the job they done.

Those Repair men were polite, interactive with good sense of humour. The plumbing job was perfectly done and tested.

This is the 3rd carpenter that said it needed a new door,he did repair to help out not cure

Appointments keep changing, no response to questions and various repairs that I was told that was going to get done, have mysteriously been closed without any action. I would carry on but it is stressing me out too much.

Thank you very much very good worker

Your engineer arrived on time. Was respectful of my home. Kept me informed during the visit of the work that he was undertaking. Kept any inconvenience to a minimum.

It took to long to get anything done and when they turn up they have no idea what they are doing they pointed outside the brick wall and miss some the only one that was good was the last mould wash that I had done it would be good if they had their names on their uniform cause some of them won't give you their names and it sound rude when you say ok mate I

I was really impressed with how quickly I was able to book the appointment, and even more pleased that it was on a day that suited me perfectly. The young man who came to do the repair was brilliant—he found the faulty part straight away and immediately arranged a follow‑up visit to fix it.

He arrived on time, worked neatly and efficiently, and made sure everything was left tidy. I genuinely appreciated his professionalism and the care he put into the job. It made the whole experience smooth and stress‑free.

Worker was very helpful and friendly.

As I wasn't at home, the contractor called me before arrival, when he arrived, I spoke to him through my son calling me. At the end of his visit, he called me back to inform mr of his findings and the work which he carried out. Very, very good Customer Service

WORKMAN WAS BOTH HELPFUL AND PROFESSIONAL

Thank you ever so much Nadia at Riverside for her help in securing my forever home.
I am still settling in and so far have met some lovely neighbours.
Looking forward to spending the rest of my time on earth here.

Thanks. Thanks. Thanks. Thanks.