IGP.com - India's Largest Online Gifting Store Avis 

Ordered balloons many days in advance for a specific date and time for a 50th birthday celebration…. And the app showed delivered while it was not …. Escalated to their VP of Ops who promised to get it done by a certain time which was not delivered. Flowers were wilted…. Never going back! Such a shame - spoiled the whole surprise

I sent Rakhis from Canada to India because I wanted them delivered on time for Raksha Bandhan. Unfortunately, my order arrived incomplete, with the silver basket and food items missing.

I contacted customer service and was told my complaint would be forwarded to the relevant team. After that, no one followed up or bothered to resolve the issue.

As an NRI, you trust these services to deliver something special to your family back home. Instead, the experience has been extremely frustrating and disappointing.

Based on my experience, I would not recommend NRIs use this service unless they are prepared to deal with poor customer service and missing items.

Very disappointing experience. 💔

I placed an order for a rakhi, order number 19169324. The tracking indicates that it has been delivered, but I have not yet received it. I have attempted to contact customer support multiple times via WhatsApp and the website, but I have received very little assistance. I experienced a similar issue last year. I would advise others to exercise caution when considering this website. These are bunch of thugs who cheated your money with zero accountabilty.

We placed an order for delivering sweets a day before rakhi. However, the sweets were delivered almost one week before the date we selected for deliver, which was completely waste. When we enquired about the early delivery, we were told that the delivery was courier based and with a tentative delivery date, which is a lie, because we clearly selected the delivery date and there was no disclaimer mentioning about the tentative delivery date. When we asked for a copy of the disclaimer, we received absolutely no answer. We believe, such a disclaimer was not in place. Worst experience ever. Bye bye IGP.

Hi I Order 7th August my brother Rakhi and 2/3more items I s select the date 17th August delivery date which one still I don’t receive my order . What when I tracking my Oder they show it’s delivered what my home no one received the order. I use this igp every year what every year they give me problems this time no nor reply my i contact so many time and I send emails as well they r ridiculous I waste my money and brother is waiting my order . Shit company they r laying. I can hear the solicitor and I can sue the company. So bad they r hearting the people feeling. Rubbish company

I was beyond disappointed as two of my 4 Rakhi orders were not delivered. I have been trying to contact the customer service but get the bot every time who cannot find my order number. I sent two emails to IGP support but no response in 48 hours. I give them zero stars . Their service and delivery has gone downhill.

I placed an order on 19th August-2026 for Same day Rakhi Delivery at Panchkula. My order# is 19365858. I specifically chose only those Rakhis which were stated for either Same day or 90 minutes delivery. It was stated on IGP website that these items will be delivered between 10am-1pm. Paid extra for priority delivery. Its 4pm now but my order has not been delivered yet. Neither there is an update from igp. No help from IGP customer service. Customer service chat is just an AI generated chat which does not give a correct update. very bad service from igp. I will definitely not recommend igp to anyone else. Please dont trust igp for timely delivery. they are cheaters.

My sister send Rakhi and Sweets. She book the online order from Canada, i stay in India. I recieved such sweet box ,no batch details, no manufacturing date, no expired date, bad smell is also there from sweet box packet, i wrote complaint on whatsapp , call yet no reply. I would say all NRI , please find another solution for Rakhi and Sweets for India. Last year also I have ignored and not complaint that they send Dry Fruit packet with small jerms, with bad test, which very dirty in test and bad smell.

I request all NRI, please find another option.

ZERO stars. IGP.com (India Gifts Portal) is running a scam operation and needs to be shut down.

My sister ordered a Rakhi and gifts for me through IGP.com — one of the most emotionally significant occasions in Indian culture. IGP turned it into a nightmare.

They sent me FOUR fake WhatsApp "out for delivery" notifications — at 1 PM, 3 PM, 7 PM, and 8 PM — and then marked the order as DELIVERED on their system. Nothing ever arrived. No knock. No call. No OTP was taken. They delivered to thin air and closed the case.

Order Number: #19336860

Their customer care is designed to exhaust you into giving up:

📞 Phone support — impossible to connect
💬 WhatsApp chat — ghosts you repeatedly; took 4–5 attempts just to get a human
🤡 When someone finally responded, they said: "Sorry, we cannot share order details with the recipient." — The person who was supposed to RECEIVE the gift has no rights? What kind of criminal policy is this?

IGP.com had no OTP verification, which means their delivery partner pocketed the package or dropped it anywhere — and IGP takes zero responsibility.

This is not a delay. This is theft enabled by a fraudulent system.

I am escalating to:
✅ National Consumer Helpline — 1915
✅ consumerhelpline.gov.in
✅ cybercrime.gov.in
✅ Sharing this on every platform until IGP is held accountable

IGP.com — you ruined Rakhi. You stole a gift meant for a brother from his sister. Shame on you.

The cake that got delivered is rotten and is very very hard to eat hope you understand how upset we are with these words. The cake was for my parents anniversary and they didn’t even eat cake properly upon that they have covered that small cake with so much cream that we should search for cake. It was very hard and smelly

We ordered rakhi to canada. After 1.5 months waiting still we did not receive rakhi yet. Very disppinted

Order and service perfect satisfied customer 👍

If the option allowed for 0 rate I must gave 0 rating to this company. Don't trust this company. They dont respond to your complain and send AI generated messages. I have order rakhi and kaju katali for my brother spend almost 25£ and Kaju katali was rotten and not safe to eat. Another order they asked for OTP but OTP never received. When I phoned them to complain , No one responded to my phone and send me meaning less AI generated responses. Be aware about this fraud company.

IGP — WORST & MOST UNPROFESSIONAL EXPERIENCE EVER

I am extremely disappointed and frustrated with IGP and the way they have handled my order.

I placed a Rakhi order well in advance from the UK to India for my brother. I specifically selected his birthday as the delivery date because I wanted the gift to arrive on that special day and make him happy. My brother even stayed at home the entire day, waiting for the delivery.

Instead, at the end of the day, he received a message/call saying that the order could not be delivered due to some issue.

Now it has been a week, and every single morning I have had to waste my time having pointless conversations with their customer support team. The same copy-paste responses are given repeatedly, but nobody actually resolves the problem.

After all this frustration, today they finally agreed to provide me a refund — but only in their IGP wallet. This means that even if I no longer want to use their service after this terrible experience, I would apparently be forced to keep my money within their platform.

Still, because my brother’s happiness matters more to me than anything else, I thought, fine, I’ll reorder the gift anyway. I was willing to give them another chance just for him.

But after about an hour, they came back with another excuse. They told me that they had checked with their team and that they could no longer even provide the wallet refund. Instead, they would “try to deliver the order within 24–48 hours.”

At this point, I genuinely don’t know what to say.

One week. Multiple conversations. No proper resolution. No accountability. Just the same copy-paste replies every day.

What makes the situation even worse is the lack of proper customer service. There is no accessible phone number for customers calling from abroad. My brother even tried calling from India, and the number was disconnected.

This is not how a professional company should treat customers, especially when people are ordering gifts for important occasions and trusting you with something meaningful.

I ordered this Rakhi with love and planned it around my brother’s birthday because I wanted to make him feel special. Instead, this company has turned what should have been a happy occasion into a week of frustration, stress, wasted time and disappointment.

I have completely lost my trust in IGP.

I will be sharing my experience across review platforms and social media so that other customers can make an informed decision before placing an order. Customers deserve transparency, proper communication, accountability and actual solutions — not endless copy-paste responses and excuses.

IGP needs to seriously improve its customer service and delivery operations. This experience has been absolutely unacceptable and, in my opinion, one of the worst online gifting experiences I have ever had.

DO NOT TAKE YOUR CUSTOMERS’ TRUST FOR GRANTED.

Impeccable service and I have been using IGP since 2022

Prices are premium but quality of the product and service is really bad. Rakhi was missing in the rakhi premium package.
Very bad experience .

Hey I would like to say I had Gr8 experience with this platform. My order delivery timing was between 9-1 and my family got the order at Sharp 9 which was tremendous. Looking forward to order more in future. Thanks for your service.really appreciated 💕

I am happy to giving 5 star to choose igp . They are providing good customer service. Even from last 4 years I am only choosing igp rakhi hampers.the delivery is also on time. M happy with it. One more thing last time there was problem with my order but they resolved very well . I really appreciate it.
Thanks igp
Many more years together

I would give a 0 of it was possible. It’s a fraudulent website. I paid nearly 3000 rupees for my rakhi and it never got delivered. After back and forth emails with the customer care, I decided to contact my credit card company and reported the transaction. They refused a refund saying that the rakhi was on its way ( for more than 2 weeks) and the dates mentioned are tentative and not necessary for them to fulfill the order on the given timeline. What’s more interesting is that later they told me the rakhi was out of stock and I could pick an alternative (again NO REFUND) I have deleted my account. There are several websites for sending rakhis and I definitely won’t be using their services anymore.

I sent a rakhi from Australia to India with some sweets, eatables etc. They delivered the rakhis and all the eatables were missing from the package. A complete fraud and disappointment.