Inflata Nation Avis 

HUDDERSFIELD. Inflatanation. Fantastic customer service! I had a problem following my visit and MYA was absolutely brilliant. The staff at Inflatanation were friendly, understanding and genuinely wanted to help - And they did! Thanks to their efforts, everything was sorted out and I am very happy with the outcome.
It's rare to come across people who go the extra mile, so a huge thank you to everyone involved. Five stars from me!

This place is disgraceful. I had got injured which resulted in me spraining my ankle it had taken me a good 30 minutes to the attention of a staff member for help whilst I was screaming in pain. There is no first aid trained staff on site which is unbelievable and ridiculous and puts customers at risk the workers there don’t know what there doing poorly trained. I was given an ice pack that I was expected to punch myself to get it cold. I was then still screaming and physically upset in pain and was shoved an incident form to fill out. I then put a serious complaint in just for the manager to completely turn the tables and say her employees had done nothing wrong and I should have gone to someone in the arena first off the lads working in the arena were all the way occupying the slides and my injury happened at the exit/entrance point it was only common sense when im screaming in agonising pain to go to the exit/ entrance point right where the cafe is where there should be staff at all time there to get help and support rather then struggling 15 minutes to go to the workers in the actual arena n. Then she said her worker just had difficulty with the ice pack due to the force required im not being funny an ice pack is one of the top ten easiest things to open and apply following this she had also said in her email back to me that her staff member had advised me to call 111 which is utter lies as it was my friends guardian who suggested it. There was no sympathy or support with the staff members nor from the manger who emailed me back whom I had put a serious complaint to. I wouldn’t go back there they don’t even have properly trained staff nor any first aiders on site and when you put in a complaint there is no point as all the care about is there jobs and paying there bills. This happened at the stechford Inflata nation.

Absolutely disgraceful cancelling my booking at the last minute for my daughter’s birthday at the PETERBOROUGH venue !
We were told they were closed to unforeseen circumstances , when arriving at the venue for our time slot , we found they were open ! LIARS …
All signs taken down and explaining they are now called a new company name and they had nothing to do with my booking.
Kids bouncing around , under a different name , Only to find out this company is not registered on company’s house as yet , so technically trading ILLEGALLY!!
Only to say they can still help with my refund , very confusing and contradictory they either are Inflatnation , leisure or world can’t explain ….

​We recently took our child to Inflata Nation West Bromwich. I initially tried to book a one-hour slot online, but the website kept throwing errors and wouldn't process the payment. We decided to drive over anyway. Upon arrival, we saw a sign stating that only two-hour slots can be paid for on-site, and one-hour slots must be booked online.
​I spoke with a very young girl at reception who just repeated what the sign said. Even after I explained that the website was broken, she was completely unwilling to help. While trying the site again on my phone, I overheard other frustrated customers experiencing the exact same payment glitch. It felt like a cynical tactic to force people into paying an extra £10 per person for the two-hour slot, which is ridiculous given that it already costs nearly £15 per person.
​The venue seems to be run entirely by teenagers who lack customer service skills. To make matters worse, the food and drink prices are shockingly high for a first-time visitor, and the overall facility felt quite grubby. I won't be returning.

Went with 12 of us for my granddaughters birthday awful place no food in the so called cafe apart from pizza and a few over priced snacks . Tea was awful scum in the cup and tasted awful after asking to have it changed clearly not cleaned the machine . Smelled awful not the milk either . One of us got a coke £3.50 just for a cup . Wouldn’t visit again . We had planned to all buy food but went elsewhere instead. First time visiting for all of us what a let down .

Nice, friendly staff. Looked clean from where I was standing in the viewing area. The kids loved it. Adults all had a coffee, very good coffee. Could see the kids from the viewing area the majority of the time. (Had older kids inside with the younger kids who needed a tiny bit of supervision from age 6-10) they were all fine in there on their own and easy enough to see if they needed anything and easy access for them to come up to us if they wanted anything like a quick drink or anything. We went on Easter Sunday so was very busy but can’t fault it at all. There were no issues and they all had a fantastic time. Highly recommend! We went for one hour. Only recommendation I would make is that when I booked I had the option of one hour or two hours. One hour isn’t quite enough and two hours is too much so a 90 minute option would be perfect 😊

AVOID

I been to the London- Colindale location before but i was holding myself to put a bad review but now is too much
When i came in the reception was left unattended, the colour female that did not want to give me her name so I can not mention was so rude and she was not trying at all to hel me. I been here before with multiple ocasions but people were a lot better. She was trying to make me leave not to take care of the vlients and bring business some money. As a business owner, this kind of people and attitudes are bringing lost to the business

For PARENTS. AVOID THIS PLACE FOR THE HEALTH OF YOUR CHILDRENS

THE BALLS ARE DIRTY
TH WALLS ARE FULL OF DUST
THE WHOLE PLACEIS FILL OF MUD AND RUBISH
PILES OF RUBISH LEFT ON THE TABLE
YOU HAVE TO CLEAN YOUR TABLE TO HAVE WHERE TO STAY
THE TOILETS ARE WITH URINE ON THE FLOOR AND CHILDRENS ARE GOING IN THEIR SOCKS ONLY AND YOU CAN IMAGINE THAT THE URINE FROM THE SOCKS ARE HOING ON THE FLOOR AND IN THE BALLS. ALL THE BALLS AND FLOOR BEING WITH PISS FROM THE TOILET
ALL THE STAFF STAYS AT THE ENTRY IN THE BALOON LIKE SHEEPS AND TALKING. NOONE INSIDE TO TAKE CARE OF YOUR CHILDRENS

I WILL TELL ALL MY FRIENDS AND FAMMILY, NOT YO VOME HERE ANYMORE AND NOT TO RECOMEND THIS PLACE

STUFF IS A 0, need more friendly and qualified people to work here

The theme park itself is nice and fun for kids. The games are enjoyable and children can have a good time there.

However, the staff behavior was very disappointing. More than once, I asked if I could enter with my children only to supervise them, not to play, just to keep an eye on them. I was told no, and that I must pay and wear a wristband because anyone who enters must have one.

At the same time, another person with a small girl was allowed to enter without any issue. I also saw more than four fathers inside playing with their kids without reservations and without wristbands.

This kind of treatment is very bad and feels unfair and discriminatory. Either everyone should follow the same rules, or no one should be allowed in without a reservation and wristband.

Because of this experience, I will not be coming back to this place again.

We visited the Manchester Inflata Nation today and had a great time! All the kids seem to be having a great time and everything seems well maintained. What prompted me to write is we brought our 7 year old non verbal autistic daughter (not realising they have a dedicated SEN session) and the staff were very accommodating. The guy at the inflatables exit said he keep an eye on if she left and when my husband arrived looking for her told him she was in the cafe with me. Another time I went on to look for her and a different staff member caught my eye and point her out to me. Amazing experience that they had obviously chatted between themselves and were keeping an eye out for her. I’m surprised to see so many negative reviews - seems like a great place.

I recently visited InflataNation with my son and unfortunately had a very disappointing and worrying experience. We paid £55 for our session, which is not a small amount, and I expected a safe, clean environment for children to play in.

However, towards the end of the session I started noticing the amount of dust on the equipment, especially around the top sections. It was thick and clearly had built up over time without being properly cleaned. With people bouncing and moving around, the dust was being disturbed into the air, meaning everyone there was breathing it in. This is unacceptable for any indoor play facility, but especially one aimed at children.

What makes this more concerning is that my son has chest problems, which made me immediately anxious about the potential health impact. I only realised the true state of the dust around 10 minutes before the end of our session, but by that time he had already spent a considerable amount of time on the equipment. Breathing in that level of dust is not only unpleasant, it could be dangerous for children or anyone with asthma or other respiratory issues.

The fact that the equipment is not being maintained and cleaned to a safe standard is extremely disappointing. For a venue that charges families a premium price, the very minimum expectation is that the play areas are kept hygienic and safe. Dust of that level suggests poor upkeep and lack of proper cleaning routines, which needs to be addressed urgently.

I feel very let down by this experience, and I am now left worried about how this may affect my son’s health. I would urge management to take responsibility and ensure the entire facility is properly deep-cleaned and maintained on a regular basis to prevent this happening again. Families should not have to worry about their children breathing in dust while they play.

We had a lovely morning at West Brom today for the SEN session. They limited numbers and it was highly enjoyable with consideration in place. The gentleman didn't let the next session on until we was able to get our little one off safely, just amazing and nothing was too much trouble. It made it a stress free and very enjoyable visit and was clean throughout. Thank you for being so considering and inclusive. We will return as money was so worth it for such a wonderful time. Thank you again.

Expensive over priced small sweatbox.
The ball pit balls were disgusting covered in I don’t even know what… I tried not to look as I walked through them. It’s unbearable how hot it is… they need to get some ac I knew they didn’t have any when booking but I’m surprised someone hasn’t fainted/passed out. It’s very small and we all got bored after about 30 mins done it all and was ready to go home.
So disappointing because we paid for 2 hours and it’s expensive for what it is… we need more indoor play places for kids but this was a poor choice unfortunately. The lack of hygiene, no ac, and just not enough to do, and also the price for what you’re getting. Such a shame because I really wanted to love it and was looking forward to taking the kids out to have some fun.

I just wanted to come on here and write a review as I have seen so many bad ones & don’t want people getting turned off and not want to go. I went to the one in Ipswich today, the sat nav did bring me to the back route so I nearly went into a bus lane but luckily I turned around in time, so be warned about that. I also where ever I go cover me by taking pictures of car park etc with times Incase a fine gets sent but I was under the time frame.

I booked the toddler session we literally had the whole place to ourselves for the hour. My son absolutely loved it, it was hot but we just kept going out for drink breaks. They have lockers you can hire for £3.50.

There’s a bar in drink area for snacks & drinks etc. was abit pricey as my tango came to £3! But tbh that happens anywhere now so wasn’t a major issue.

The place was clean & staff were so nice with my son and played with him when I started to get tired. Make sure to put your reg in on tablet on arrival by the top of the stairs as that will give you an extra two hours in car park.

I will definitely come again to the toddler sessions as it was so nice and quiet.

Awful. My wife and young child visited on Monday. Wife spoke to the 'manager' on duty to explain that the inflatables were a bit mucky with plasters & used tissues etc. The manager's attitude was abhorrent. Won't bore everyone with the details but she was argumentative, rude and had zero customer service skills. Wouldn't provide her full name, wouldn't provide Head Office details. Said, 'you have a phone, you find it'. At one point stormed off and said 'whatever'. Totally unprofessional and not really sure how these people get jobs in these positions. Other members of staff looked embarrassed. Had a response from a different 'manager' today who, by their response has believed everything their member of staff said about how they behaved. Not addressed any customer concerns. Laughable. Avoid like the plague. Unless you want your child bouncing through plasters and tissues and spoken to like utter garbage - then go for it!

I used to be a regular customer at Inflata Nation Colindale invisiting almost every week and enjoying the venue. However, my experience with their car park management has been extremely disappointing. I received three parking tickets under circumstances that felt very unfair and dodgy. The stress, time, and money I lost dealing with these tickets have completely soured my view of the place.

Despite being a loyal customer, I was left to deal with the consequences of a poorly managed parking system. Since paying the last ticket over a year ago, I’ve made the decision never to return—and neither have my friends who used to come with me. Until they seriously improve or change their car park management, I cannot recommend

Absolute shambles of a place. I've been to flip-out and oxygen as well as other various soft play centres, and have never had an experience as bad as the one I had today at inflation nation. I booked a 2 hour session for my daughter and her 8 friends which obviously wasn't cheap and had brought a cake with me in a bag. The way I was subsequently treated, you would have thought I had a bomb with me. I was told that I couldn't open my daughter's birthday cake in the building, which was extremely frustrating as firstly this wasn't explained on the website when booking but also I've not experienced this moronic policy at any of the other sort play centres. The manager then came up to me and said that I had to remove the cake from the building and that it couldn't be on the premises! I mean really guys? How ridiculous. The staff members including the manager just stood around me like security for the entire time of the 2 hours as I refused to move the cake. Honestly I'm never booking this place again. Absolutely no empathy, no care, didn't offer any solutions, absolutely shocking customer service.

Also, it was about 30c in the building, no air con and no fans so the children were all burning up, I'm surprised nobody had fainted.

Do not book this please, they treat paying customers like criminals for bringing in a cake. Book Oxygen in Acton who not only let me bring a cake in, but also offered to put the cake in the fridge for me.

THANKS FOR RUINING MY DAUGHTERS 8TH BIRTHDAY!!!! AVOID LIKE THE PLAGUE!!!

Clearly 2* average sums it up!
Literally tried to book it and website keeps saying error when I am entering details. Waste of time! Cant even book it!
Its time they maybe catch up to current world and allow Apple/Google Pay for quick and convenient method.
I ended up not going!

Booked for my teenage daughter and her friend, plan was to go to the gym next door and let them play, I read through the whole website and t&c's and no where did it say I'd have to hang around like a doughnut while they enjoyed themselves, we got there booked in, I went gym next door and then got a call from my daughter saying they won't let them play as they saw me leave. Had to come back and completely ruin my morning. Fuming.

Just been to the glasgow branch and it was fantastic, the staff were so friendly and even played with the kids in the ball pool..The kids really enjoyed it!! So much for them to do, bounce,slide n jump..Definitely recommend!!! Decent price for 1 hour session x

Had the severe displeasure of booking at inflatanation.com Birmingham Stechford today, rude, nasty members of staff, should be ashamed of themselves! Literally 4 different families complaining about something when we walked in and the way we were dealt with im really not surprised why!! Foul, disgusting individuals Absolutely foul

If I can give one piece of advice, avoid like the plague!