I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Voir plus
L'entreprise a répondu
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Voir plus
L'entreprise a répondu
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Entreprise d'énergie thermique
- Entreprise d'équipements collectifs ménagers
- Fournisseur d'énergie verte
- Ingénieur
- Solutions et équipement énergétiques
Écrit par l'entreprise
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Écrit par l'entreprise
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Coordonnées de contact
Studio 4, Stuart House, PE1 5DD, Peterborough, Royaume-Uni
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great job from Jamal
Jamal was great. Quick and efficient service.
He checked our HIU unit to make sure the hot water and heating reading was functioning well.
Our heating supply ended up being seized so he got that fixed and tested it to make sure it’s actually working.
He gave some advise on how to maintain it.
6 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Jamal a review!
I had my HIU annual inspection
I had my HIU annual inspection, it's been a great service. Jamal arrived on the agreed time, he did his measurements and checks as planned. He's been very friendly, kind and patient in replying to all my questions about best use of the system and heating. Suggested some useful tricks for when turning on heating for the winter. Pleasant experience overall.
6 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for leaving Jamal a review, your feedback is appreciated.
Réponse de Insite Energy
Thank you for your review!
HIU Service engineer Ato provided great…
HIU Service engineer Ato provided great service. Very effiecient.
6 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Ato a review. Much appreciated.
terrible customer service.
5 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback. We're sorry to hear you were unhappy with the service you've received.
Unfortunately we've been unable to locate your account to investigate your concerns. If you still need assistance, please don't hesitate to contact our Customer Service Team and we'll be happy to help.
Kind regards
Team Insite
Great customer service
Great customer service - I had a service carried out by Sidon and Kieran who were very lovely and professional.
3 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave us a review.
Letim Seci came and was conscientious…
Letim Seci came and was conscientious about ensuring the smart meter was working.
3 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for leaving Lirim a review. Much appreciated
Kieran was super helpful
Kieran was super helpful, friendly and efficient! 10/10
3 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Kieran a review.
LIRIM SECI ….. THE BOILER MAN !!!
LIRIM SECI, was absolutely amazing, very professional and down-to-earth. Ended up discovering a common acquaintance. Amazing 🤩
Ps. I trust nothing bad will turn up, as has been the case with many other boiler engineers that I've come to meet !
2 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review.
Lirim Seci was absolutely fantastic and…
Lirim Seci was absolutely fantastic and professional .spot on
2 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review.
Lirim Seci did a great job and it was…
Lirim Seci did a great job and it was quick
2 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review.
Professional service
I met with Lirim Seci and he did all that he needed with my heat meter. He was friendly and courteous and everything was done promptly. Great service!
2 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review. Much appreciated.
Fixing the HIU
Our HIU was playing up and providing no hot water. Peter came round and suspected what was wrong straight away and managed to fix it within 10 minutes. He was very pleasant and provided a great service.
1 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving us a review.
We had glen servicing our hui heating…
We had glen servicing our hui heating system done a great job very helpful and polite would highly recommend
1 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Glen a review.
Luke was great
Luke was great, very informative and answered any questions we had.
1 juillet 2026
Avis spontané
Réponse de Insite Energy
Thanks for Luke's feedback and for your review. Much appreciated.
An outstanding Service
An excellent Service. Our engineer was Glen Goodman. He was extremely polite, professional, attentive, customer focused and had an excellent technical knowledge. His service and attentiveness to detail was outstanding! He explained the whole process of his visits and was polite and mindful of updates. Highly recommend this organisation, with sincere thanks to Glen for being outstanding!
1 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Glen a review.
Liriam Seci did a wonderful job!
Liriam Seci did a wonderful job of changing into a smart meter. Excellent service! Thank you.
1 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for leaving Lirim a review.
Kieran did the servicing for the vent…
Kieran did the servicing for the vent system. Fast and clean.
1 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Kieran a review.
Great collaboration
Great collaboration, fast and reliable service. 10/10 for Lirim! Recommendation to anyone
30 juin 2026
Avis spontané
Réponse de Insite Energy
Thank you for leaving Lirim a review and for your feedback.
Lirim did a great job
Lirim did a great job. He was friendly, approachable, and did everything he could. Unfortunately, the valve was shut off and there was no power reaching the junction, so he couldn’t test the newly installed heating meter. He explained the situation and the next steps very clearly, which was much appreciated.
30 juin 2026
Avis spontané
Réponse de Insite Energy
Thank you for leaving Lirim a review. Much appreciated.
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