I managed a site that Insite Energy assist with and Dhaiya Kaur in the Planning team successfullly helped to arrange an urgent inspection for one of my residents without hot water. The speedy respo... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Lirim and Adam came for my HIU servicing today. Both of them are really professional and friendly. Very knowledgeable as well. My heating unit temperature is stuck at a cold temperature and coming f... Voir plus
L'entreprise a répondu
Thank you to Luke for attending today and doing a fantastic job. He arrived promptly, diagnosed the issue quickly, and had our hot water back on almost instantly. He was professional, friendly, and ex... Voir plus
L'entreprise a répondu
The company made all the difference. Darren is a truly charismatic, professional and genuinely nice guy. He made sure everything was taken care of, and didn’t mind staying a little longer to make sure... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Entreprise d'énergie thermique
- Entreprise d'équipements collectifs ménagers
- Fournisseur d'énergie verte
- Ingénieur
- Solutions et équipement énergétiques
Écrit par l'entreprise
Welcome to Insite Energy, your award-winning heat network services provider. We take care of metering, billing, and maintenance for heat network utilities across over 40,000 homes nationwide on behalf of your heat supplier.
We're committed to our residents
Écrit par l'entreprise
- Simple self-serve with 'my insite' and KURVE
- Top up, view bills and statements, or set up automatic payments. You can do all in one place via our customer portals, designed for convenience and clarity.
- Clear, accessible billing and guidance
- We break down complex energy charges and heat network costs to help you better understand what you're paying for and how to manage it.
- Tips, updates, and answers on our website
- From saving energy to understanding your system, our website is a great place to get practical advice and insights tailored for heat network residents.
Coordonnées de contact
Studio 4, Stuart House, PE1 5DD, Peterborough, Royaume-Uni
- 0333 344 3903
- Contact us via our webforms: https://insite-energy.co.uk/residents/manage-account/
- www.insite-energy.co.uk
Winter updates you don't want to miss
4,7
Excellent
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Lirim Seci
Lirim Seci was fast, professional and friendly, happy to recommend!
21 juillet 2026
Avis spontané
Réponse de Insite Energy
Thanks for your feedback and for leaving Lirim a review!
5 star engineer working at a 2 star company -Rating for engineer only, not Insite who i think provide poor service
I find Insite an awful company to engage with over the years with engineers that don't give reason for recommendations that make sense (in past felt like they may be wanting to charge for unnecessary work and insite as a compnay not responding to queries or providing details for payment of work.
This review only relates to a visit today with engineer Glen Goodman, who attended my flat after no sustained hot water. Glen was a knowledgeable engineer who explained why lack of hot water is what it is but though he tried, was unable to provide details of costs as his team didn't answer. He was also clear and took time to explain likely next steps. Glen gets 5stars for hours assessment but Insite's existing poor communication even with their own team show their poor working practice. Today's visit was a 4star rating as a result, would have been 1 or 2 if it wasnt for Glen.
20 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave a review. We're sorry to hear that your previous experiences with Insite have been frustrating, particularly regarding communication.
We're pleased to hear that Glen provided a knowledgeable and helpful service, taking the time to explain the issue and likely next steps. We will pass your kind comments on to him.
We also appreciate your feedback regarding communication and support. Your comments have been passed to the relevant team for review as we are always looking for ways to improve our service.
After my last visit I have been having…
After my last visit I have been having issues with my hot water supply. Lirim Seci was very helpful and fixed it with ease so 5 stars for him.
However, insite energy did not contact me about the time for the visit so it’s pure luck I was home when Lirim came.
20 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review. We're sorry to hear of your experience regarding the arrangement of your visit. Please be assured, feedback has been passed to the relevant team for review.
Great service from Glen
Great service from Glen. Super friendly, helpful and gave some great tips as well
20 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Glen a review. Much appreciated!
Great service
Great service from Lirim Seci. Our building management messed up the scheduling for the installation of a new meter. Lirim happened on my door when I was working from home and said it would take 2 hours to resolve the issue. He did it in 1 and a half hours, gave me plenty of notice about a quick power outage and noise, cracked a few jokes and left with everything clean and tidy.
14 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Lirim a review!
Insite engineer Luke was great
Luke was great. He explained what happened and how it was resolved. He was respectful and professional.
13 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Luke a review. Much appreciated.
Luke is helpful and friendly.
10 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Luke a review!
Luke the service engineer was very…
Luke the service engineer was very competent and answered any questions I had very clearly.
Was very impressed with his work.
10 juillet 2026
Avis spontané
Réponse de Insite Energy
Thanks for leaving Luke a review, Much appreciated!
Lirim Seci good profesional and good…
Lirim Seci good profesional and good excellent service.
10 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review.
Luke and Darren were very helpful and…
Luke and Darren were very helpful and fast. Thank you
9 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Luke and Darren a 5 star review!
Horrendous customer service dubious…
Horrendous customer service dubious billing methods and over a year in this flat and still don’t have an account or billing set up- and it goes on from their reply just got a bill finally after 14months still wrong charging me for a month I have not lived there. On the bill their contact number does not work either- absolute farce and waste of time dealing with them
This is not acceptable one phone call and no email. I should not have to do public reviews to get any reply I have numerous unanswered emails and we form submissions. I need all the above in a formal email to me. Again I moved in last year June and until today still don’t have an accurate bill. Your lack of process is unacceptable. Please refrain from calling in full time employed. I am not able to get through your telephone number as advised so need this in email. I have contact you through your portals so use them. I should not have to get responses through a third party review platform for you to finally wake up and get back to me. Again unacceptable and unethical communication and billing practices from your company. Look forward to finally receiving an email on how you will get this sorted. As again this is outstanding for 14months now, just wow!
So getting very close to month 15 with still no bill nor resolution. I have been promised over and over that the complaints team will reach out to me, as of yet nothing?
8 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback. We're sorry to hear about your experience and that you're unhappy with the service you've received.
We've located your account and can see that following your call with our Customer Service Specialist yesterday, your concerns have been passed to the relevant team for further investigation.
Please be assured, we will be in touch again as soon as we have an update or when your issue is resolved.
Kind regards
Team Insite
Reply to review edit- 07/09/26
Thank you for bringing this to our attention. We are sorry to hear about your experience. We will investigate this with the relevant team and will be in touch with an update as soon as possible.
Kind regards,
Team Insite
Further response 08/09/26
Dear Theo
We attempted to contact you today to discuss your account, as our Accounts Team require some additional information regarding when you moved out of the property. This is to ensure that the billing period applied to your account is accurate and reflects the correct dates. You can provide this information by completing a Move Out Form via our website. If you require any assistance with this, please don't hesitate to contact our Customer service team who will be happy to help.
We would also like to thank you for making us aware that the telephone number shown on your bill was not connecting. We apologise for any inconvenience this may have caused. The issue has been reported to the relevant team and has been sent for further investigation.
We appreciate your feedback and look forward to receiving the information needed so we can resolve your account query as quickly as possible.
Kind Regards
Team Insite
Further response 23/09/2026
Dear Theo
I am sorry to learn of your continued concerns and appreciate the frustration caused by the delay in reaching a resolution. Please be assured that your complaint remains under active investigation by our Complaints Team, who are currently reviewing the matters you have raised. They will contact you directly as soon as their investigation is complete or if any further information is required.
Kind regards
Team Insite
Réponse de Insite Energy
Thank you for taking the time to leave Lirim a review.
Réponse de Insite Energy
Thank you for your review!
Lucas was amazing
Lucas was amazing, he was professional and efficient, genuinely the nicest bloke, would 100% recommend.
7 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for leaving Lucas a review.
Réponse de Insite Energy
Thank you for your review!
Cohen visited my flat and was very…
Cohen visited my flat and was very polite and helpful. Although the parts were not available he did go through it all with me and liase with the planning team. Thank you Cohen
7 juillet 2026
Avis spontané
Réponse de Insite Energy
Thanks for taking the time to leave Cohen a review. Much appreciated.
Swift service and good clean job.
Swift service and good clean job.
Lirim Seci was wonderful at his job.
7 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your feedback and for taking the time to leave Lirim a review.
Sidon and luke are nice
Sidon and luke are nice, on time with efficient service.
7 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for your review!
Ato is on time and very helpful
Ato is on time and very helpful. Got the HIU serviced with minimal fuss.
7 juillet 2026
Avis spontané
Réponse de Insite Energy
Thank you for taking the time to leave Ato a review.
Jamal was really good in spotting all…
Jamal was really good in spotting all the defects Evinox has not carried out when they have inspected my unit
Well done Jamal
6 juillet 2026
Avis spontané
Réponse de Insite Energy
Thanks for your feedback and for leaving Jamal a review.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.