The process of obtaining a quote was straightforward. Our specific needs were considered.The battery and solar panels look good and the installation went ahead with no problems. All staff are helpful... Voir plus
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Lisez les avis des autres
I got many solar quotes and met some scammers. Finally, I chose InstaGroup. It was the best decision. They are the most reliable service I have ever found. All the staff members are friendly and ver... Voir plus
My mother had solar panels and a battery installed at her home, and was absolutely delighted with the entire process. She said the man she dealt with (Jack) during the process was very helpful, the te... Voir plus
My survey was carried out by chartered Surveyor Mr Garry Low ,very pleasant experienced man,carried out his work very thuraly and explained everything as we went along,Garry told me he was more tha... Voir plus
À propos de l'entreprise
- Fournisseur d'énergie
- aussi dans
- Entrepreneur spécialisé dans l'isolation
- Fournisseur d'équipements d'énergie solaire
- Fournisseur d'isolant
- Société d'énergie solaire
Écrit par l'entreprise
InstaGroup are a market leading supplier and installer of solar, insulation and flooring solutions. With the UK’s longest-running and largest installer network; we are leading the drive to net-zero, putting people at the heart of what we do. We provide energy saving solutions through national funding schemes and for able to pay customers, helping them reduce their energy bills throughout the home. From no-obligation survey and expert energy-saving recommendations to professional installation and customer aftercare, our aim is to deliver a quality service. We’re approved and accredited by professional trade bodies and certification agencies including BBA and CHAS. Our workmanship is guaranteed, and we offer product warranties of up to 25 years.
Coordonnées de contact
Insta House, Hogwood Business Park, Ivanhoe Road, RG40 4PZ, Finchampstead, Royaume-Uni
- 0800 023 2944
- sales@instagroup.co.uk
- www.instagroup.co.uk
4,4
Excellent
114 avis
Aucun historique récent de demande d’avis
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A répondu à 100 % de ses avis négatifs
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Cavity wall guy amazing!!
The older guy who did our cavity wall was excellent, could not be faulted.
26 juin 2018
Avis spontané
Very impressed by our experience with…
Very impressed by our experience with InstaGroup right from initial survey to the installation of our loft insulation. Great job.
5 juin 2018
Avis spontané
Excellent
Excellent, professional service from initial visit to carrying out the work.
5 juin 2018
Avis spontané
Prompt polite and efficient
5 juin 2018
Avis spontané
I would highly recommend InstaGroup to everyone
I would highly recommend InstaGroup to everyone, the service was excellent right down to the initial call, the helpfulness of the people in the office and the utter first class service of the gentlemen who lagged the loft.
5 juin 2018
Avis spontané
Did the cavity insulation ok but…
Did the cavity insulation ok but refused to put the loft insulation in as they were not sure if the old type loft insulation had asbestos in it. This was after an engineer had originally been in the loft and said it was ok. Since been told it does not contain asbestos and had new loft insulation laid by a reliable tradesman. They were going to put down 270mm insulation which is quite difficult to purchase. I offered to buy just the insulation but they would not sell it separately so had to purchase 200mm insulation instead. All in all not very happy.
15 mai 2018
Avis spontané
Réponse de InstaGroup
Dear Mr Sedgman,
Thank you for your feedback and we apologise that your experience with Instagroup did not meet all of your expectations.
It appears that there was some confusion as to the presence of asbestos in your existing loft insulation and this resulted in our installers being unable to lay the replacement loft insulation due to Health & Safety Legislation.
We have taken your comments on board and have asked our Production Team to review the communications between our teams to ensure that we improve the service we provide to our Customers.
good company
good company, good service. They did two jobs for us - loft insulation and wall insulation. Everything was done on time and clean. thank you guys.
15 mai 2018
Avis spontané
Efficiently dealt with and work carried…
Efficiently dealt with and work carried out in good time.
15 mai 2018
Avis spontané
Good on-site work, not as good administration support.
The surveyor turned up at the agreed time. He was polite and knew his job, even when the technology let him down. The quote was significantly cheaper than the other I got (a third company did not come). The surveyor said work would be in 2 to 3 weeks from date of deposit. I rang to book and was asked if "the 28th was ok". As this was 2 weeks in the future I assumed the lady on the phone meant the month we were in. When I rang to confirm the time of the appointment it turned out my booking was for the following month! There is a big difference between 2-3 weeks and 6 weeks. The actual work was done quickly and with a minimum of mess. The installers were late but there was a bad crash that day and traffic was very bad so it is understandable. However, I had to ring up myself to find out why they were late, InstaGroup did not inform me.
10 mai 2018
Avis spontané
Réponse de InstaGroup
Dear Mr Boyns,
Thank you very much for your feedback and our sincere apologies your experience with InstaGroup was not up to your expectations.
We have taken your comments on board and will report back to our Production Team to continue to improve our service to our customers and ensure they are given reasonable install expectation times.
Kind regards,
InstaGroup
Very good job
10 mai 2018
Avis spontané
Excellent service from beginning to e…
Excellent service from beginning to e d, highly recommend this company.
9 mai 2018
Avis spontané
Loft insulation
Everything done on time and to quote. House left in good state. Friendly service. No issues at all
2 mai 2018
Avis spontané
Very good on the installation of…
Very good on the installation of roofing insulation, very disappointed with the office backup very poor in the admin front
2 mai 2018
Avis spontané
Réponse de InstaGroup
Dear Mr Henderson,
Thank you for your kind words regarding our Installers and our apologies that you felt our office teams service was not up to your expectations on this occasion.
- InstaGroup
everything was done to my satisfaction
1 mai 2018
Avis spontané
Arrived on time and was very…
Arrived on time and was very professional. The bath, once re-enamelled, looked good as new. Very pleased with the service. Thank you Insta.
30 avril 2018
Avis spontané
Lovely friendly staff
Lovely friendly staff, very professional. Had insulation in the walls and loft and would recommend to friends and use again.
12 avril 2018
Avis spontané
Martin and Simon worked very well.
Martin and Simon worked very well. Polite, covered carpet and took away the rubbish.
Well done both of you.
Jean Rumble.
10 avril 2018
Avis spontané
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