Brown & Brown formerly InsureTAXI  Avis 

Have insured with bbrown 3 years .Have been very happy with personal service and competitive premiums. This year got a call from Louis who advised me that my no claim status should be updated and with his help managed to get very favorable offer.
Louis went the extra mile - much appreciated

Very friendly and helpful service thank you

Helped me out of a tough situation with my last insurer, really great customer service.

It has been an absolute pleasure to deal with this company, helpful and customer oriented representatives, even going the extra mile to be able to help you. I would definitely recomend them. Thank you Brown&Brown!

Toni was lovely to chat to, took me through the process quick and painless — which, when you’re renewing taxi insurance, is about as exciting as it gets!

Very good customer service and long time I’m with Insure taxi I’m very happy about their service
Thank you

The renewal was fantastic. Ella who dealt with it was extremely professional. Normally, renewing my taxi insurance is something I dread doing.
This time it was all done in around 20 minutes with everything I needed at a great price. I will definitely recommend and use them again.

Good customer service 👍

Samantha Smith was extremely efficient it sending over my amended policy.

AVOID – 6 months, no repair, no communication, livelihood destroyed

I've been a customer of Southport Insure Taxi (now Brown & Brown) for years, but after this claim I cannot recommend them to any working taxi driver.

My dads car was hit in an accident on 13 April 2026. Nearly six months later, it still hasn't been repaired. It took months just to arrange collection of the vehicle. My courtesy car cover ran out long before repairs were anywhere near complete, leaving me with no vehicle and no income for months on end.

I raised a formal complaint on 8 August citing clear breaches of FCA regulations (ICOBS 8.1.1R and the Consumer Duty). The reply I got simply forwarded my complaint to two different contractors and said my comments had been "registered" – no investigation, no Final Response, no accountability. Multiple follow-up emails since then have gone completely unanswered.

The delays and lack of communication have cost close to £6,000 in lost earnings and caused significant stress to my dad and my family.

I have now referred this to the Financial Ombudsman Service.

If you're a taxi driver relying on your vehicle to earn a living, think very carefully before insuring with this company – when something actually goes wrong, they disappear.

My wife and I had spent several days compiling travel insurance quotes from a number of suppliers and comparison sites. Because we had both just reached a birthday milestone and had a few health issues to be taken into account, this was no easy process. We were both delighted with the personal service from Brown & Brown and Corey in particular, who took time to understand both our medical histories and particular requirements to provide an excellent quote that beat everywhere else we’d looked. I can’t recommend their excellent, bespoke service enough!

Efficient and good knowledge of job,great customer service,Lucy was fabulous dealing with my renewal,made whole experience painless and a chuckle

Good and cheapest this is 6th year I renewed my taxi insurance with them highly recommended

Great service, really quick and easy!

Professional service from start to finish — they explained everything clearly and delivered exactly what they promised.Thanks to Johnathan 👌👏🤝

Yet Again Lauren was FANTASTIC, Absolute Pleasure to deal with my Taxi Renewal, So Professional, So Polite, Yet again PRICE Of Insurance fantastic,So easy to Renew, Lauren is a CREDIT To Company, hope they APPRECIATE The great work she does for company ,FANTASTIC ✨✨✨✨✨

I usually speak to Caroline Jones (renewals Team Leader) each year she works so hard to keep my premium down and always has advice for every query I have. The one time in 6 years I have had to make a claim there was no fuss, payout received for agreed value of the car. Wouldn't go anywhere else.

I spoke to a lad named Johnny on both times seeking insurance very friendly and helpful and is a credit to the conpany

Chloe was very helpful and informative. Made taking out my policy very straightforward. Thank you for your support.

Johnny Bryan is a very experienced and very attentive person I spoke to. He listened and understood every single bit and gave me a great deal for my taxi insurance. I was getting a cheaper deal from another company and he beat that price too.
Thanks