The experience from start to finish has been seamless. The online claims process was straightforward and easy to use, making it simple to submit my insurance claim. The follow-up contact via both emai... Voir plus
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Lisez les avis des autres
This company is outstanding. I only submitted my claim on Sunday and it was settled by today. I submitted my claim on line and I rang to speak to someone on Tuesday to make sure that l hadn't missed a... Voir plus
L'entreprise a répondu
Very slow and unhelpful to respond. The stress was awful. No customer service at all.. Complained formally and have heard nothing. Told my case was closed but no one has discussed the complaint.... Voir plus
L'entreprise a répondu
Amazing professional company who dealt with our claim for storm damage caused to conservatory roof very quickly. The fact we were just about to complete on the sale of our house would have been extrem... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are an MGA based in the UK offering homeowner insurance products, specialist insurance schemes cover, as well as church and commercial insurance through our Congregational brand. Our products are offered exclusively through selected insurance brokers, intermediaries and well-established affinities. We focus on delivering a consistently high-quality experience and have a working ethos that places the needs of customers firmly at the heart of our business. We actively listen to customers to gain a clear understanding of what is important, ensuring that we constantly meet the requirements of customers, brokers and stakeholders.
Coordonnées de contact
Suite 2B, West Village, 114 Wellington Street, , LS1 1BA, Leeds, Royaume-Uni
- 01274 700 800
- service@integra-ins.co.uk
- www.integra-ins.co.uk
4,1
Bien
784 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Excellent service
Excellent service. The online claim process was quick and easy, and my claim was handled promptly with updates via text and email. Highly recommend.
9 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Gabriela,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Dan
A very quick and efficient service
A very quick and efficient service. Very easy to complete the claim online.
5 mars 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Carole,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Chris
Exceeded expectations
I cannot recommend this insurance company enough I spoke to numerous staff & all were exceptionally professional & very kind & polite highly recommend
4 mars 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Miriam,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Tom
Excellent customer service.My claim was…Excellent customer service.My claim was delt with quickly Matt and Kia and the he lads that did the work absolute stars not only to us but also our neighbours.
September 2024/2025
Excellent customer service.My claim was delt with quickly Matt and Kia and the
he lads that did the work absolute stars not only to us but also our neighbours.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company.
30 août 2025
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Nick
Great customer service thank you Aimee…
Great customer service thank you Aimee Moore so helpful all the way through . Flood 4th November the contractors B S A have been amazing thank you Jeet and team .
4 novembre 2025
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Ann,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Grace
Réponse de Integra Insurance Solutions Ltd.
Hi Kim
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
Very Satisfactory Insurance claim
The insurance claim was painless and speedy.
23 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi John,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Phil
The service I received from Megan the…
The service I received from Megan the claims handler was excellent
20 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Catrin,
Thank you for your lovely review. We will be sure to pass on your comments to Megan and the team.
Regards,
Janaht
Great service highly recommend
Quick and easy to deal with great at keeping you dated with your claim
19 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi A Ward,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Junayd
Really nice staff
Really nice staff, fast service, definitely recommend.
19 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Suzie,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Chris
After experiencing one of the worst…
After experiencing one of the worst moments of my life losing my home to a fire- the insurance company truly showed what it means to stand by their customers. From the very first call, they was compassionate, responsive, and reasuring during a time when I was over whelmed. I am deeply gratefully for their help and would highly recommend them to anyone looking for an insurance company that truly shoes up when it matters the most . I have 2 special needs kids whome are adults and I am medically ill myself they compromised my kids and respected there needs and helped and fulfill the needs they needed. Amazing service.
🙂🙂
23 août 2025
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Noreen,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Tanya
Excellent customer service.My claim was…
Excellent customer service.My claim was delt with quickly.Everyone I spoke to were very helpful,listened to me and explained what was going to happen.They were always respectful and polite and it all went smoothly.
Highly recommended company
8 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Valerie,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Laurence
5 star insurer
The speed in which my claim was dealt with was incredible. So swift and efficient.
8 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Paul,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Guy
Very efficient
Very efficient, really good communication, and brought to a satisfactory conclusion.
5 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Jeremy,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Nick
Dealt with promptly and efficiently…
Dealt with promptly and efficiently with telephone calls and messages.
Highly recommended.
30 janvier 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Jule,
We are delighted to hear that you are pleased with the service you have received. Thank you for leaving us a lovely review and for being an Integra customer.
Regards,
Philip
Had 2 chase my claim twice with no…
Had 2 chase my claim twice with no contact from the company.
Not good service. Took 3 months to settle
9 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Mrs Moore,
We are sorry you felt that we didn’t respond to you as quickly as you expected, we understand this can be frustrating.
All claims and queries are dealt with as soon as possible however improvements can always be made and we will ensure that your review is shared with the team. We trust this matter has been resolved for you now, if not please give the claims team a call on 01274 700 810 with your claims reference number and we will look into it for you.
Regards,
Liam
Réponse de Integra Insurance Solutions Ltd.
Hi Kenneth,
Thank you for your lovely review. We will be sure to pass on your comments to the claims team.
Regards,
Grace
Surprisingly easy
After a relatively unfortunately couple of years with various insurance claims, I was reluctant to handle another claim. But Integra was refreshing as it was relatively easy (although I couldn't really tell whether they would pay market value or for new in the claim for an older but valuable item, so I didn't know what to submit for quotes)..but overall the process was relatively hassle free.
30 décembre 2025
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Caren,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Dan
Réponse de Integra Insurance Solutions Ltd.
Hi Gayle,
Thank you for leaving us a 5-star review! We really appreciate it and are glad you were satisfied with our service.
Regards,
Tom
Excellent service from start to finish
Excellent service from start to finish. Great customer service and very professional.
2 février 2026
Avis spontané
Réponse de Integra Insurance Solutions Ltd.
Hi Kerry,
Thank you for leaving us a 5-star review. We appreciate you taking the time out to leave us a review and are glad that you are happy with the way we handled your claim.
Regards,
Annie
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