Integra Insurance Solutions Ltd. Avis 

Closed my claim without settling.No contact nothing just a text saying its closed worst service ever

.........Avoid Do not use this company .....

I have contacted custermer on a number of times and they are not interested they just blame one of the company's the sub out to

Prompt and efficient service that cannot be faulted.
Only concern is how much my premiums will rise next year. That outcome will colour a future rating but I’m thankful thus far.

Excellent service . Agents very helpful and the claim settled very quickly .

If I could rate zero I would!! Absolutely shambolic treatment. My kitchen ceiling fell in due to a water leak in March 2025. The insurance company allocated a loss assessor who was nothing but ignorant. He disputed majority of my claim and worst of all continuously ignored emails. I’ve had no heating in my kitchen and bathroom since March and I know the loss assessor was dragging it out as long as possible to wear me down. I needed to settle the claim to enable me to get the works carried out, and wanted to raise a complaint and go through to ombudsman, but was told this could delay the claim for another 6-8 months, which I couldn’t cope with and also risked a further claim from burst frozen pipes , so very very reluctantly, I FELT TOTALLY PRESSURED and therefore felt I had no option but to accept the latest offer (october 2025)which was approx only 70% of the claim, meaning I am having to get a loan for 15k to enable me to get the works done. I have paid my insurance premiums forever and have never had a claim before, and me and my husband are both pensioners. INTEGRA you should be ashamed of yourselves. This is not how anyone should be treated!!!!!!!

This company is topnotch !
I cannot speak too highly of them - the young man (JOSH) we dealt with, deserves a special mention. I explained the circumstances involving a serious disability within the family and this was taken onboard leading to it being dealt with promptly and professionally .

The plumber,contractor and decorators were just as excellent - definitely The A team !! Many thanks!!

The swiftness with which my claim was dealt with was great and the way in which my claim made was easy, many thanks to Integra

Claim was sorted really quick, my only issue was i lost the original thread then started from scratch which caused some problems after the original claim was settled.

Can not fault this company, An accident with a lap top
leaving it damaged was resolved quickly. Very helpful courteous staff. Thank you.

Unfortunately we had to claim after being burgled while we were away it wasn’t a great experience
We contacted our provider on line to make a claim and provided all information that we could then a couple of weeks went by and a loss adjuster came and made a report and we had to explain all details again and was told we would be contacted with an offer for the losses
Another 2 weeks went by and we were contacted by a senior loss adjuster who we had to explain everything again then after another 2 weeks told a jewelry expert would contact us which was another 2 weeks and we had to explain all again we then chased again after 2 weeks had passed and then was promised a answer and mores weeks
Basically after 11 weeks we were paid out and happy with the settlement but the process to get there in our opinion was to long and became very stressful on top of everything

Unfortunately I was burgled and made a claim on my house insurance. The claim was made easier by being able to submit the required information in stages as the claim progressed. I was also able to speak on the phone which is something I appreciate. My claim was settled in a very timely manner. Integra insurance have been a great company to deal with at a time when you have experienced a very upsetting event in your life.

Flood burst radiator thank you jaden for ur support and assistance in this situation and to lady that helped just awaiting payment so can replace damaged items many thanks very quick thanks

Excellent service only taken 5 days from reporting to decision and payment .

Excellent service. The claim was handled quickly and professionally. Every step was explained clearly by courteous company representatives.

Just like to start im a disabled person we were isuranced with these people we heard a crash on our roof then we had water coming though the roof into our loft and then though our bedroom we phone these people up to make a claim and told we couldnt claim cause it was due to wear and tear and that 2023 there were missed played tiles how they would know this as no one as been on our roof not only that we we then told we could not claim for any damage it cause to worn and tear again they left us with no electic and water coming though the ceiling i could not use my bed due to it being a eletric bed we have no lights upstairs due to this but this company couldnt careless i would reccommed these people to any on even though they took over from the mobilety comany this is how they treat people.

Integra handled my recent claim very quickly and efficiently. Excellent customer service staff.

Very well rang up Monday to put claim in got my pictures and quotes Thursday reserved email stating my claim had been felt with and my money would be in our bank in about 5 days very lease could not fault any thing you have done well done

Integra were perfect from start to finish. Not claimed anything for many years. Helped me through every part of the process. They used a second company, SBS, who were absolutely great, Experience shown in every way.
Many thanks to the team.

Integra I felt dealt with everything so efficiently and covered all aspects when we had an unfortunate flood the loss adjuster was again very good efficient professional and all aspects of claim dealt with.
Would recommend integra

My wife has Alzheimer's disease and tripped and fell outside church when we were going to a meeting for people with dementia. She was only slightly hurt but broke her new glasses. I claimed by phone for her replacement glasses on the household insurance. The claim was settled that day. This was supremely sympathetic and efficient service. Thank you.

I haven’t made a claim on my B&C policy for well over ten years and the on line claim system Integra used came as a surprise because the last time everything was phone based. However, Integra sent me link to my phone and I completed the claim form which also allowed me to upload estimates and pictures. I started the process last Friday. Today is the following Wednesday and I have just received a text message saying that my claim has been completed and the money will be in my account in the next five working days. Excellent service Integra. Thank you.