Very helpful in sorting out insurance for a house we no longer live in but needed insured. Came back with a very competitive price. Overall good experience.
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Lisez les avis des autres
Cancelled my home policy well within the 14 day cooling off period and was charged a £50 cancellation fee! No doubt it's in the Ts and Cs but wasn't clearly pointed out when I bought the policy onlin... Voir plus
L'entreprise a répondu
I phoned with a fairly complex problem having not made up my mind what I was going to do. The person I spoke to (Philip Hampton) could not have been more helpful and supportive (and thoroughly pleasan... Voir plus
L'entreprise a répondu
We live in a SEPA flood area although the house is 40 feet above the river. We have lived here for 37 years and there is no danger of the house being flooded. Intelligent insurance excluded flood risk... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Intelligent Insurance
Écrit par l'entreprise
Intelligent Insurance is dedicated to finding home insurance for typically ‘hard to insure’ properties and circumstances. From unoccupied home insurance to insurance for listed buildings and holiday homes, we'll strive to arrange high-quality, competitively priced home insurance, whatever your property type, condition, usage or personal circumstances.
Coordonnées de contact
4 Lakeside, Headlands Business Park, Salisbury Road, BH24 3PB, Ringwood, Royaume-Uni
- contactus@intelligentinsurance.co.uk
- www.intelligentinsurance.co.uk
4,5
Excellent
6 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very happy to renew
Very happy with the service, all of my questions were answered quickly without any fuss. I have renewed for the second year with a very competitive
quote thankyou
13 avril 2026
Avis spontané
impressed by the level of service
I was very impressed by the level of attention I had to an additional annex to my home building insurance. The team made enquiries with underwriters and I went ahead with the quote on the same day. Thank you
13 avril 2026
Avis spontané
Live chat never availible
They give a reference number as they need more information and ask you click on live chat. Did this several times only to be told that its not availible. The internet is full of companies offering insurance, so why would I be bothered with these.
12 avril 2026
Avis spontané
Réponse de Intelligent Insurance
Hi David,
Thank you for your feedback and I’m sorry to hear about your experience.
In some situations we may need a little more information before a quotation can be completed, as insurers sometimes require additional details in order to provide an accurate quote. When this happens, our website suggests contacting our team so we can help progress things for you.
Our live chat and phone lines are available during our normal opening hours. As your quote was completed on Saturday, the chat service would not have been available at that time as our team are closed over the weekend.
Our opening hours are:
Monday–Thursday: 9am–6pm
Friday: 9am–5pm
Saturday, Sunday and Bank Holidays: Closed
If you would still like help with your quotation, our team would be very happy to assist. You can reach us via:
Live chat: www.intelligentinsurance.co.uk/chat
Telephone: 03333 111110
Alternatively, you can email contactus@intelligentinsurance.co.uk
and we’ll be happy to arrange a call back at a time that suits you.
Best wishes,
Intelligent Insurance
easy set up and good service and value…
easy set up and good service and value for money
10 avril 2026
Avis spontané
Change of email and credit card. Annual payment taken.
Young lady very helpful
10 avril 2026
Avis spontané
A brilliant company
I'm so glad I found Intelligent Insurance.
Solange was really helpful throughout the process of obtaining a quote, and made everything as easy as possible.
An absolute pleasure to deal with!
9 avril 2026
Avis spontané
Friendly and knowledgeable service
I spoke to Jack who was friendly, helpful and very knowledgeable. He was not pushy just gave me the information I needed and let me make my own decision, which was why I came back to you, also you gave me the best quote for everything I wanted
8 avril 2026
Avis spontané
Réponse de Intelligent Insurance
Hi Melanie,
Thank you for your review. It’s great to hear that Jack was able to help you. Being friendly, helpful, and knowledgeable is exactly what we pride ourselves on.
Best Wishes,
Intelligent Insurance Team
Easy and clear
7 avril 2026
Avis spontané
Flexible and hard working on our behalf.
We were looking for a solution to a slightly unusual home insurance situation, which to date had been difficult to place. Solved with a few phone calls and a couple of emails, and at a reasonable price. Would recommend.
2 avril 2026
Avis spontané
Réponse de Intelligent Insurance
Hi Tim,
We're delighted to hear we were able to help you with unusual home insurance situation. Non-Standard is our speciality!
Best wishes,
Intelligent Insurance Team
Very quick and easy
Very quick, easy, good premium, without a nonsensical increase
4 avril 2026
Avis spontané
Efficient, helpful and friendly
Efficient quotation exploring alternatives and answering my questions in a helpful and friendly manner. Excellent value with the bonus of free legal cover. A pleasure to deal with after a day of struggling with inflexible, impersonal and totally frustrating IT based systems. Glad to have found Intelligence Insurance.
1 avril 2026
Avis spontané
Réponse de Intelligent Insurance
Dear John,
Thank you for taking the time to leave such a lovely review.
We’re so pleased to hear that we were able to help you find the right home insurance cover, answer your questions clearly, and explore the alternatives with you. It’s also great to know that the included legal cover felt like a real bonus.
Providing a flexible, personal and friendly service is exactly what we aim for, so it’s especially rewarding to hear that this stood out after such a frustrating experience elsewhere. We believe insurance should feel straightforward and human, not rigid or impersonal.
Thank you again for your kind words and for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
great value for house and contents insurance
your chat could not find arrow to send plus was hard to find how to pay but i am not tech person so it was my fault other wise great value for house insurance
31 mars 2026
Avis spontané
The quote I received was for £242 but…
The quote I received was for £242 which is perhaps not the cheapest but when going through the app. online it jumped to £255.93 and because I required an insurance policy quickly I had to accept the change but I do feel I was ripped off but Intelligence Insurance phoned me and refunded the £13.93 and for that alone I would definitely use Intelligence Insurance again as honesty is super important to me and it is clear that they accepted that the rise in price was unfair and they chose to accept that by refunding me which is a great example of honesty.
30 mars 2026
Avis spontané
Renewal cost went down!
Had expected my 1st 12 month renewal to go up in price by at least the cost of inflation but it has instead reduced by about 15%. Delighted to have found an insurer that offers loyalty or no claims reductions (I guess) - whatever the reason for the lower price, I’m just delighted it has cost me less this year for the same cover.
31 mars 2026
Avis spontané
Réponse de Intelligent Insurance
Dear Tony,
Thank you for taking the time to leave us such a positive review.
We’re delighted to hear that your renewal price came down this year, especially when you were expecting it to rise. We know that renewal time can often bring a bit of uncertainty, so it’s lovely to hear how pleased you were to receive the same cover at a lower cost.
It’s also great to know that this made you feel valued as a customer. We always aim to offer fair, competitive cover, so your comments really mean a lot.
Thank you again for choosing Intelligent Insurance, and for sharing your experience.
Best wishes,
Intelligent Insurance Team
An intelligent approach to my policy needs
My house is a new build with a very modern design and within 200M of a river, which I surprisingly found difficult to insure. I then came across Intelligent Insurance, who, as their name suggests, took an intelligent approach, rather than a tick box approach to my policy. The policy covers all my needs and a good price.
28 mars 2026
Avis spontané
Réponse de Intelligent Insurance
Hi Roger,
We’re really pleased to hear that we could take an intelligent approach to your insurance needs and help arrange cover that suited your home and circumstances.
Moving beyond a simple tick-box approach is one of our real strengths, so it’s lovely to know that stood out to you.
Thank you again for choosing Intelligent Insurance.
Phillip worked hard to get our policy…
Phillip worked hard to get our policy in place and kept us informed every step of the way. Phillips efforts and commitment is the main reason why we are now with you guys.
25 mars 2026
Avis spontané
Réponse de Intelligent Insurance
Hi James,
We’re delighted to hear that Phillip worked hard on your behalf and kept you updated every step of the way. Knowing that his dedication and commitment played such a big part in your decision to choose us really means a lot.
We’ll be sure to pass your comments on to Phillip. Thank you again for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
Renewal was straight forward
Renewal was straight forward and increase in instalment was reasonable.
I did have questions prior to renewal on Live Chat which was an efficient polite service
26 mars 2026
Avis spontané
Réponse de Intelligent Insurance
Dear John,
Thank you for taking the time to leave us a review.
We’re pleased to hear that your renewal process was straightforward and that our Live Chat service was helpful, polite and efficient when you had questions beforehand. Feedback like this is always appreciated.
Thank you again for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
2nd Year with Intelligent Insurance
Quick, clear and easy to see what the policy covered and to renew. This is our 2nd year with Intelligent and we have been happy so far.
26 mars 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for taking the time to leave us a review.
We’re so pleased to hear that renewing for your second year was quick and straightforward, and that the cover was clear and easy to understand. It means a lot to know you’ve been happy with us so far.
Thank you again for choosing Intelligent Insurance.
Best wishes,
Intelligent Insurance Team
Réponse de Intelligent Insurance
Hi Linda,
Thank you for your review.
We’re pleased to hear you found the service great and the renewal process easy.
Thank you again for choosing Intelligent Insurance.
Best wishes,
The Intelligent Insurance Team
Lady we dealt with was easy to talk…
Lady we dealt with was easy to talk with and understanding. Walked us through what we needed to do.
24 mars 2026
Avis spontané
Réponse de Intelligent Insurance
Thank you for your positive review.
We’re pleased to hear that the team member you spoke with was understanding, easy to talk to, and able to guide you through everything clearly.
Best wishes,
The Intelligent Insurance Team
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